Technical Support Technician Visa Sponsorship Jobs in Washington DC

#WeAreParamount on a mission to unleash the power of content… you in?

We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture.

Overview and Responsibilities:

Paramount Skydance Tech is seeking a Broadcast Support Technician to provide multi-level technical support for newsroom operations and production facilities. This role delivers first-level support for broadcast and office technology, with additional on-site support for live news events and special productions as required.

Responsibilities Include:

• Providing first-level technical support and timely issue resolution for end users
• Supporting daily newsroom and production operations across broadcast systems and tools
• Maintaining and troubleshooting client hardware and software for general office use
• Supporting audio systems, editing platforms, and post-production workflows
• Assisting with network troubleshooting and system connectivity issues
• Participating in server maintenance and support for Microsoft and Linux environments
• Providing technical support for live news events and special productions

Basic Qualifications:

• Bachelor’s degree (BA/BS) in a related field or equivalent combination of education and 3+ years of technology or broadcast support experience
• Experience supporting clients in an enterprise environment, providing both remote and in-person technical support
• Experience with Active Directory, Microsoft O365, and WAN/LAN networking
• Experience supporting Microsoft Windows, macOS, mobile devices (Android and iOS), virtual desktop environments (Citrix VDI), and VPN technologies
• Proficiency in troubleshooting hardware, software, workflows, and business-related applications
• Ability to successfully pass required government background checks as needed to access government facilities.

Additional Qualifications:

• Strong interpersonal skills with the ability to skillfully guide users, provide support, and escalate issues as needed in a live 24/7/365 environment
• Ability to work quickly while remaining calm and focused in high-pressure situations
• Demonstrated ability to multitask while accurately documenting issues, processes, and workflows
• Ability to collaborate within a team while also working individually when required
• Working knowledge of video production workflows, including ingest, transcoding, graphics, media formats, transfer acceleration, delivery, and playout
• Ability to lift and shift equipment weighing up to 45 lbs

Work Schedule and Availability:

• Regular shift: Tuesday–Saturday, 9:00 AM–5:00 PM (subject to change based on business needs)
• Availability to work weekends, extended hours, holidays, and overnight shifts as needed
• Ability to work varied schedules to meet coverage requirements
• Willingness to travel (10% or more) to support remote locations within the DC area

ADDITIONAL INFORMATION

Hiring Salary Range: $65,000.00 - 84,000.00.

The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.

What We Offer:

• Attractive compensation and comprehensive benefits packages.
• Generous paid time off.
• An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams.
• Opportunities for both on-site and virtual engagement events.
• Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations@paramount.com. Only messages left for this purpose will be returned.