Service Engineer Visa Sponsorship Jobs in West Virginia
Service engineer visa sponsorship jobs in West Virginia are concentrated in the state's chemical manufacturing corridor along the Kanawha Valley, with employers like Dow and Chemours operating major facilities near Charleston. Huntington and Morgantown also generate demand, particularly in energy infrastructure and advanced manufacturing sectors that regularly sponsor skilled technical workers.
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Get Access To All JobsMust Have Technical/Functional Skills
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Tier 3 (L3) IT Infrastructure engineers comprise a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
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With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
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Responsible for providing support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. Handles the tickets routed by L1 support or can they produce tickets for any issue they observe.
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Plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.
Roles & Responsibilities
Network (LAN, WAN and Wireless)
- Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
- Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
- TCP/IP, DHCP, Subnetting, VLAN, POE
- Experience with packet capturing example: Wire Shark
- Network maintenance, support and refresh
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Data Center (Server Room) Management
- Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
- Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Server Management
- Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair
- DHCP, DNS, Print Server, File Shares, Microsoft SCCM
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
- Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
- Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
- Knowledge of Server 2012/2016 Policy and Security Management
Critical plant floor hardware support
- Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
- ANDON and PLC (Programmable Logical Controls) support knowledge
- First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
- Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
- Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
- On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime
Others Must Have Attributes for Level 3
- Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
- Ready to travel to other Toyota sites/locations within the US to support on a short basis.
- Strong team worker with professional demeanor and strong ethics
- Good written and oral communication skills are required
- Experience with remote control tools and remote support (off-site)
- Ongoing support of various Manufacturing computer systems
- Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
- Change Management process
- Associate or bachelor’s degree in computer information systems, Computer Science or related field
- TMMBC English 50%-100% Competence
Nice To Have
- Experience and/or knowledge of PLC’s a plus.
- Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
- Knowledge of iGear, Kepware, or other machine data gathering tools
- SQL Server database administration (backups, security, monitoring, etc.)
- Manage storage and backup systems
- Previous experience supporting a large corporate, manufacturing environment
- Experience supporting and troubleshooting Business and Mission Critical applications
- 3 to 5 years of experience performing Level 3 responsibilities
- Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
- Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyze, resolve, respond to, and document end user inquiries.
- Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
- Troubleshoot Operating System issue. Connection issues with LAN/WAN.
- Update tickets with accurate and timely records of work performed, and resolution details
- Maintain and contribute to a knowledge base.
- Coordinate hardware warranty repair.
- Perform inventory management activities as required in coordination with asset management and other corporate groups.
- Escalate to 3rd party vendors when necessary
- Responsible for raising and coordinating problem management issues
- Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
- Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.
- In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology.
- Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories.
- Receives instructions from certified technicians and project managers to troubleshoot advanced issues.
- Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
- Primary responsibility to manage End User related incidents and requests.
- Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
Base Salary Range: $70,000 to $80,000 Per Annum
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Mater
Location
Buffalo, WV
Job Function
TECHNOLOGY
Role
Engineer
Job Id
406658
Desired Skills
IT Infrastructure
Salary Range
$70,000-$80,000 a year
Qualifications
BACHELOR OF COMPUTER SCIENCE
Must Have Technical/Functional Skills
-
Tier 3 (L3) IT Infrastructure engineers comprise a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
-
With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
-
Responsible for providing support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. Handles the tickets routed by L1 support or can they produce tickets for any issue they observe.
-
Plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.
Roles & Responsibilities
Network (LAN, WAN and Wireless)
- Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
- Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
- TCP/IP, DHCP, Subnetting, VLAN, POE
- Experience with packet capturing example: Wire Shark
- Network maintenance, support and refresh
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Data Center (Server Room) Management
- Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
- Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Server Management
- Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair
- DHCP, DNS, Print Server, File Shares, Microsoft SCCM
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
- Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
- Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
- Knowledge of Server 2012/2016 Policy and Security Management
Critical plant floor hardware support
- Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
- ANDON and PLC (Programmable Logical Controls) support knowledge
- First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
- Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
- Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
- On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime
Others Must Have Attributes for Level 3
- Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
- Ready to travel to other Toyota sites/locations within the US to support on a short basis.
- Strong team worker with professional demeanor and strong ethics
- Good written and oral communication skills are required
- Experience with remote control tools and remote support (off-site)
- Ongoing support of various Manufacturing computer systems
- Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
- Change Management process
- Associate or bachelor’s degree in computer information systems, Computer Science or related field
- TMMBC English 50%-100% Competence
Nice To Have
- Experience and/or knowledge of PLC’s a plus.
- Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
- Knowledge of iGear, Kepware, or other machine data gathering tools
- SQL Server database administration (backups, security, monitoring, etc.)
- Manage storage and backup systems
- Previous experience supporting a large corporate, manufacturing environment
- Experience supporting and troubleshooting Business and Mission Critical applications
- 3 to 5 years of experience performing Level 3 responsibilities
- Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
- Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyze, resolve, respond to, and document end user inquiries.
- Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
- Troubleshoot Operating System issue. Connection issues with LAN/WAN.
- Update tickets with accurate and timely records of work performed, and resolution details
- Maintain and contribute to a knowledge base.
- Coordinate hardware warranty repair.
- Perform inventory management activities as required in coordination with asset management and other corporate groups.
- Escalate to 3rd party vendors when necessary
- Responsible for raising and coordinating problem management issues
- Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
- Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.
- In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology.
- Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories.
- Receives instructions from certified technicians and project managers to troubleshoot advanced issues.
- Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
- Primary responsibility to manage End User related incidents and requests.
- Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
Base Salary Range: $70,000 to $80,000 Per Annum
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Mater
Location
Buffalo, WV
Job Function
TECHNOLOGY
Role
Engineer
Job Id
406658
Desired Skills
IT Infrastructure
Salary Range
$70,000-$80,000 a year
Qualifications
BACHELOR OF COMPUTER SCIENCE
Service Engineer Job Roles in West Virginia
See all 9+ Service Engineer Jobs in West Virginia
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Search Service Engineer Jobs in West VirginiaService Engineer Jobs in West Virginia: Frequently Asked Questions
Which companies sponsor visas for service engineers in West Virginia?
Chemical and energy companies with significant West Virginia footprints are among the most active sponsors for service engineers. Dow's South Charleston facility, Chemours in Belle, and various natural gas infrastructure operators along the Mountaineer Gas network have historically filed for skilled technical workers. Larger industrial contractors supporting these facilities, such as those in the Kanawha Valley manufacturing corridor, also sponsor service engineers for specialized maintenance and equipment roles.
Which visa types are most common for service engineer roles in West Virginia?
The H-1B is the most common visa for service engineers in West Virginia, provided the role requires at least a bachelor's degree in a specific technical field such as mechanical, chemical, or electrical engineering. Employers in the chemical manufacturing and energy sectors occasionally sponsor EB-2 or EB-3 green card pathways for long-term hires. Canadian and Mexican nationals in qualifying engineering roles may also be eligible for TN status, which does not require an annual lottery.
Which cities in West Virginia have the most service engineer sponsorship jobs?
Charleston and the surrounding Kanawha Valley account for the largest concentration of service engineer roles, driven by the chemical manufacturing industry along the Elk and Kanawha rivers. Huntington supports industrial and infrastructure-related engineering demand, while Morgantown benefits from proximity to West Virginia University and its affiliated research and technology employers. Clarksburg and Fairmont see activity tied to energy sector operations in north-central West Virginia.
How to find service engineer visa sponsorship jobs in West Virginia?
Migrate Mate filters service engineer roles specifically by visa sponsorship, so you can browse West Virginia postings from employers already willing to sponsor. Given the state's concentration in chemical manufacturing and energy, searching for roles tied to those industries on Migrate Mate will surface the most relevant opportunities. Because West Virginia's market is smaller than major metro states, setting up alerts for new postings helps ensure you don't miss openings as they appear.
Are there state-specific considerations for service engineers seeking visa sponsorship in West Virginia?
West Virginia's service engineer market is closely tied to a small number of dominant industries, particularly chemicals, natural gas, and advanced manufacturing, which means sponsoring employers tend to be large established companies rather than startups. The Department of Labor's prevailing wage requirements apply statewide, and wages for engineering roles in West Virginia may differ from national averages. West Virginia University's engineering programs create some local graduate pipelines, though most internationally sponsored hires come through experienced professional channels.
What is the prevailing wage for sponsored service engineer jobs in West Virginia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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