Application Support Engineer Jobs in USA with Visa Sponsorship
Application Support Engineers help companies maintain and troubleshoot software systems, making them strong candidates for H-1B visa and other work visa sponsorships. The role typically requires a computer science or engineering degree and technical problem-solving skills that align well with specialty occupation requirements. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.
APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
THIS POSITION REQUIRES FULL-TIME, ON-SITE PRESENCE IN SANTA FE.
The Department of Finance and Administration (DFA) SHARE Division provides enterprise resource planning (ERP) services for the State of New Mexico. The SHARE team supports and maintains the statewide PeopleSoft Financials, Human Capital Management (HCM), and Enterprise Learning Management (ELM) systems, delivering technology solutions, system administration, application support, and business process improvements for executive agencies across state government.
ROLE AND RESPONSIBILITIES
This position exists to provide advanced Tier 3 functional and technical support for the State of New Mexico’s SHARE ERP system. The position serves as a senior-level resource within the SHARE Service Desk, responsible for resolving complex incidents and service requests, troubleshooting technical and functional issues, supporting SHARE Financials, HCM, and ELM users, and providing escalation support to ensure timely and accurate resolution of user issues. The position also assists with user access and authentication issues, provides guidance and knowledge sharing to other Service Desk staff, and works collaboratively with business, technical, and vendor teams to resolve complex issues and improve the reliability, efficiency, and overall quality of SHARE support services for executive branch state agencies.
The position performs advanced Tier 3 technical and functional support for the SHARE ERP system by researching, troubleshooting, and resolving complex incidents, service requests, and escalated user issues. The position analyzes technical, functional, and data-related problems, identifies root causes, determines appropriate corrective actions, and coordinates with SHARE application, technical, security, business, and vendor resources when additional expertise is required. The position provides specialized support for SHARE Financials, HCM, and ELM, including assistance with financial transactions, ChartField setup and maintenance, user access, Multi-Factor Authentication, and related system processes. The position works directly with state agency users to explain system functionality, resolve issues, provide guidance, and ensure problems are appropriately documented and resolved within established service expectations. The position maintains accurate ticket and case documentation, develops and updates technical procedures and knowledge resources, and provides training, mentoring, and technical guidance to other Service Desk staff. The position also identifies recurring issues and opportunities for improvement, participates in system and process changes, and collaborates with Service Desk and SHARE teams to improve service delivery, reduce recurring issues, and maintain reliable support for statewide agencies.
The work performed by this position supports executive branch state agencies that utilize the SHARE PeopleSoft system. The position provides advanced Tier 3 technical and functional support to agency users across SHARE Financials, HCM, and ELM, working directly with agency staff to troubleshoot complex issues, resolve escalated incidents, and ensure system functionality and business processes are effectively supported. The position partners with agency users, SHARE functional and technical teams, and other IT resources to identify root causes, resolve complex issues, provide guidance and training, and support the reliable and effective operation of statewide SHARE services.
MINIMUM QUALIFICATIONS
High School diploma or equivalent and two (2) years of experience in providing technical support to end-users for computer hardware, software, and/or network-related problems. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
EMPLOYMENT REQUIREMENTS
- State issued ID or Driver's License.
- Pre-employment criminal background check is required, and employment offer will not be extended prior to results.
WORKING CONDITIONS
This position is based in the SHARE office located at 407 Bataan Memorial Building, Santa Fe, New Mexico, and requires full-time, in-person attendance. Work is performed in a standard office environment and involves extensive use of a visual display terminal (VDT), personal computer, telephone, and other office equipment. The position requires prolonged periods of sitting, frequent interaction with customers and staff, and occasional participation in meetings and training sessions.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here
Agency Contact Information: Ryan Gallman (505) 470-4438 or Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
BARGAINING UNIT POSITION
This position is not covered by a collective bargaining agreement.
INTRODUCTION
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.
APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
THIS POSITION REQUIRES FULL-TIME, ON-SITE PRESENCE IN SANTA FE.
The Department of Finance and Administration (DFA) SHARE Division provides enterprise resource planning (ERP) services for the State of New Mexico. The SHARE team supports and maintains the statewide PeopleSoft Financials, Human Capital Management (HCM), and Enterprise Learning Management (ELM) systems, delivering technology solutions, system administration, application support, and business process improvements for executive agencies across state government.
ROLE AND RESPONSIBILITIES
This position exists to provide advanced Tier 3 functional and technical support for the State of New Mexico’s SHARE ERP system. The position serves as a senior-level resource within the SHARE Service Desk, responsible for resolving complex incidents and service requests, troubleshooting technical and functional issues, supporting SHARE Financials, HCM, and ELM users, and providing escalation support to ensure timely and accurate resolution of user issues. The position also assists with user access and authentication issues, provides guidance and knowledge sharing to other Service Desk staff, and works collaboratively with business, technical, and vendor teams to resolve complex issues and improve the reliability, efficiency, and overall quality of SHARE support services for executive branch state agencies.
The position performs advanced Tier 3 technical and functional support for the SHARE ERP system by researching, troubleshooting, and resolving complex incidents, service requests, and escalated user issues. The position analyzes technical, functional, and data-related problems, identifies root causes, determines appropriate corrective actions, and coordinates with SHARE application, technical, security, business, and vendor resources when additional expertise is required. The position provides specialized support for SHARE Financials, HCM, and ELM, including assistance with financial transactions, ChartField setup and maintenance, user access, Multi-Factor Authentication, and related system processes. The position works directly with state agency users to explain system functionality, resolve issues, provide guidance, and ensure problems are appropriately documented and resolved within established service expectations. The position maintains accurate ticket and case documentation, develops and updates technical procedures and knowledge resources, and provides training, mentoring, and technical guidance to other Service Desk staff. The position also identifies recurring issues and opportunities for improvement, participates in system and process changes, and collaborates with Service Desk and SHARE teams to improve service delivery, reduce recurring issues, and maintain reliable support for statewide agencies.
The work performed by this position supports executive branch state agencies that utilize the SHARE PeopleSoft system. The position provides advanced Tier 3 technical and functional support to agency users across SHARE Financials, HCM, and ELM, working directly with agency staff to troubleshoot complex issues, resolve escalated incidents, and ensure system functionality and business processes are effectively supported. The position partners with agency users, SHARE functional and technical teams, and other IT resources to identify root causes, resolve complex issues, provide guidance and training, and support the reliable and effective operation of statewide SHARE services.
MINIMUM QUALIFICATIONS
High School diploma or equivalent and two (2) years of experience in providing technical support to end-users for computer hardware, software, and/or network-related problems. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
EMPLOYMENT REQUIREMENTS
- State issued ID or Driver's License.
- Pre-employment criminal background check is required, and employment offer will not be extended prior to results.
WORKING CONDITIONS
This position is based in the SHARE office located at 407 Bataan Memorial Building, Santa Fe, New Mexico, and requires full-time, in-person attendance. Work is performed in a standard office environment and involves extensive use of a visual display terminal (VDT), personal computer, telephone, and other office equipment. The position requires prolonged periods of sitting, frequent interaction with customers and staff, and occasional participation in meetings and training sessions.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here
Agency Contact Information: Ryan Gallman (505) 470-4438 or Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
BARGAINING UNIT POSITION
This position is not covered by a collective bargaining agreement.
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Get Access To All JobsTips for Finding Visa Sponsorship as an Application Support Engineer
Highlight your technical degree requirements
Application support roles require specialized knowledge in systems administration, database management, and software troubleshooting. Document how your computer science or engineering degree directly relates to these technical responsibilities.
Emphasize enterprise software experience
Companies value support engineers who understand complex enterprise applications like ERP systems, CRM platforms, or proprietary software. Highlight experience with specific enterprise tools and database technologies.
Target companies with existing visa programs
Technology companies, financial services firms, and healthcare organizations frequently sponsor application support engineers. Research their H-1B filing history through DOL disclosure data to identify active sponsors.
Document your troubleshooting methodology
Show employers your systematic approach to problem resolution, incident management, and root cause analysis. These specialized skills strengthen the specialty occupation case for your visa petition.
Consider contract-to-hire positions
Many application support roles start as contract positions with consulting firms. These companies often have established visa sponsorship processes and can transition successful contractors to permanent sponsored roles.
Build relationships with technical recruiters
Specialized IT recruiters understand visa requirements and work with companies that regularly sponsor technical roles. They can identify opportunities where your support engineering skills match sponsorship needs.
Frequently Asked Questions
Do Application Support Engineers qualify for H-1B visas?
Yes, Application Support Engineers typically qualify for H-1B visas as the role requires specialized technical knowledge in systems administration, database management, and software troubleshooting. The position generally requires a computer science or related engineering degree, meeting the specialty occupation criteria. Success depends on demonstrating that the specific role requires theoretical and practical application of specialized knowledge.
What degree do I need for Application Support Engineer visa sponsorship?
Most Application Support Engineer positions require a bachelor's degree in computer science, information technology, software engineering, or a closely related field. Some employers accept degrees in mathematics or engineering with relevant technical experience. The degree requirement must be specifically listed in the job description and Labor Condition Application to support the visa petition.
How to find Application Support Engineer jobs with visa sponsorship?
To find Application Support Engineer jobs with visa sponsorship, use Migrate Mate, which specializes in visa-sponsored positions. Focus on tech companies, software firms, and enterprise solution providers that commonly sponsor H-1B, L-1 visa, and other work visas for technical support roles. These employers often need Application Support Engineers to maintain critical business applications and require specialized technical skills that justify visa sponsorship.
Which companies sponsor Application Support Engineers for work visas?
Technology companies, financial services firms, healthcare organizations, and consulting companies frequently sponsor Application Support Engineers. Major sponsors include IT consulting firms like Accenture and Cognizant, financial institutions, and companies with large enterprise software implementations. Research company H-1B filing history through DOL disclosure data to identify active sponsors in your area.
Can Application Support Engineers get green cards through employment?
Yes, Application Support Engineers can pursue employment-based green cards, typically through EB-2 or EB-3 categories. The EB-2 path requires a master's degree or bachelor's plus five years of progressive experience. Many transition from H-1B status after demonstrating specialized skills in enterprise systems, database administration, or application architecture. Processing times vary significantly by country of birth.
What's the difference between Application Support Engineer and Help Desk for visa purposes?
Application Support Engineers typically qualify for H-1B sponsorship due to specialized technical requirements, while Help Desk roles often don't meet specialty occupation criteria. The key difference is complexity: application support involves enterprise software troubleshooting, database queries, and system integration knowledge, while help desk focuses on basic user support. Job descriptions must clearly emphasize the technical and analytical nature of the work.
What is the prevailing wage requirement for sponsored Application Support Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.