IT Technical Support Jobs in USA with Visa Sponsorship
IT Technical Support roles attract H-1B visa and TN visa sponsorship from employers across healthcare, finance, and enterprise tech. Most positions require a bachelor's degree in a related field, and employer-sponsored petitions typically cover USCIS filing fees and premium processing. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsCompany Background
Founded in 1908, NEBCO, Inc. is a fourth-generation, family-owned and operated business with more than 1,100 employees and 50 locations throughout Nebraska. NEBCO supplies the construction industry with ready mixed concrete and concrete-related materials. The NEBCO group of companies are also active in road construction, traffic control, mining, real estate development and management and construction surety bonding. The company owns a short line railroad, as well as Quarry Oaks Golf Club and the Lincoln Saltdogs baseball team. NEBCO has grown to become one of Nebraska’s most diversified and successful privately-owned businesses. For more information about NEBCO, visit, www.nebcoinc.com.
Job Summary
NEBCO, Inc. is searching for a highly motivated, customer service focused, “hands-on” Technical Support Specialist to provide software and hardware support for all of NEBCO’s office and remote field locations. This includes overseeing, reviewing, prioritizing, documenting, and effectively resolving user incidents and service requests; installing and configuring new software and hardware; and diagnosing, troubleshooting, and problem-solving to resolve issues.
Essential Duties and Responsibilities
- Abide by Company Safety Program and Policies while performing duties safely.
- Supports end-user hardware and software including: Windows laptops and desktops, tablets, phones, printers, cameras and other peripherals, Office 365, SharePoint, various software applications and basic network troubleshooting.
- Handles recognition, resolution and follow-up for user problems, escalating issues when necessary.
- Responds and follows-up on IT support tickets submitted via phone, email and in person.
- Logs and tracks calls using problem management database.
- Maintains high level of expertise of current and emerging products.
- Calls software and hardware vendors to request service regarding defective products.
- Analyzes and evaluates incident reports and makes recommendations to reduce help desk calls.
- Assists with testing software and hardware solutions.
- Assists with process improvement.
- Assists with install of personal computers, software, hardware and peripheral equipment.
- May assist in the review of items for purchase to support the department. Tracks purchase, receipt, and paperwork for payment of product.
- Participates in on-call rotations to provide support as needed.
- Other duties as assigned.
Education and Experience
- Associates degree in Information Technology or technical related field; and
- 2 years of "hands on" help desk work experience supporting office/business software applications, basic network troubleshooting and repair of personal computers in a corporate environment; or
- an equivalent combination of education and experience.
Certificates, Licenses
- Valid Driver’s License
- CompTIA A+ Certification and/or other certifications in operating system, hardware, and software preferred.
Skills and Abilities
- Working knowledge of computer software, hardware and networking technologies.
- Must have solid analytical, troubleshooting, and problem-solving skills with a sense of urgency to resolve issues in a timely manner.
- Ability to demonstrate resourcefulness, good judgment, and good customer service skills.
- Must be self-motivated and directed, with a high degree of personal accountability.
- Must have effective interpersonal skills and relationship building skills.
- Good communication and understand operating in a confidential work environment.
- Must be flexible and able to prioritize and juggle multiple issues simultaneously.
Benefits Include
- Retirement Plans
- PAID Holidays
- Insurance Benefits
- PAID Time Off
- Wellness Program - with the opportunity to earn five additional days off
- On the Job Training
Condition of Employment
Candidate is required to meet the above qualifications, task frequency and PPE requirements. Approval of pre-employment reference & background checks, and post offer drug/alcohol testing with fit for employment screening (if required) are conditions of employment.
Company Background
Founded in 1908, NEBCO, Inc. is a fourth-generation, family-owned and operated business with more than 1,100 employees and 50 locations throughout Nebraska. NEBCO supplies the construction industry with ready mixed concrete and concrete-related materials. The NEBCO group of companies are also active in road construction, traffic control, mining, real estate development and management and construction surety bonding. The company owns a short line railroad, as well as Quarry Oaks Golf Club and the Lincoln Saltdogs baseball team. NEBCO has grown to become one of Nebraska’s most diversified and successful privately-owned businesses. For more information about NEBCO, visit, www.nebcoinc.com.
Job Summary
NEBCO, Inc. is searching for a highly motivated, customer service focused, “hands-on” Technical Support Specialist to provide software and hardware support for all of NEBCO’s office and remote field locations. This includes overseeing, reviewing, prioritizing, documenting, and effectively resolving user incidents and service requests; installing and configuring new software and hardware; and diagnosing, troubleshooting, and problem-solving to resolve issues.
Essential Duties and Responsibilities
- Abide by Company Safety Program and Policies while performing duties safely.
- Supports end-user hardware and software including: Windows laptops and desktops, tablets, phones, printers, cameras and other peripherals, Office 365, SharePoint, various software applications and basic network troubleshooting.
- Handles recognition, resolution and follow-up for user problems, escalating issues when necessary.
- Responds and follows-up on IT support tickets submitted via phone, email and in person.
- Logs and tracks calls using problem management database.
- Maintains high level of expertise of current and emerging products.
- Calls software and hardware vendors to request service regarding defective products.
- Analyzes and evaluates incident reports and makes recommendations to reduce help desk calls.
- Assists with testing software and hardware solutions.
- Assists with process improvement.
- Assists with install of personal computers, software, hardware and peripheral equipment.
- May assist in the review of items for purchase to support the department. Tracks purchase, receipt, and paperwork for payment of product.
- Participates in on-call rotations to provide support as needed.
- Other duties as assigned.
Education and Experience
- Associates degree in Information Technology or technical related field; and
- 2 years of "hands on" help desk work experience supporting office/business software applications, basic network troubleshooting and repair of personal computers in a corporate environment; or
- an equivalent combination of education and experience.
Certificates, Licenses
- Valid Driver’s License
- CompTIA A+ Certification and/or other certifications in operating system, hardware, and software preferred.
Skills and Abilities
- Working knowledge of computer software, hardware and networking technologies.
- Must have solid analytical, troubleshooting, and problem-solving skills with a sense of urgency to resolve issues in a timely manner.
- Ability to demonstrate resourcefulness, good judgment, and good customer service skills.
- Must be self-motivated and directed, with a high degree of personal accountability.
- Must have effective interpersonal skills and relationship building skills.
- Good communication and understand operating in a confidential work environment.
- Must be flexible and able to prioritize and juggle multiple issues simultaneously.
Benefits Include
- Retirement Plans
- PAID Holidays
- Insurance Benefits
- PAID Time Off
- Wellness Program - with the opportunity to earn five additional days off
- On the Job Training
Condition of Employment
Candidate is required to meet the above qualifications, task frequency and PPE requirements. Approval of pre-employment reference & background checks, and post offer drug/alcohol testing with fit for employment screening (if required) are conditions of employment.
See all 3,782+ IT Technical Support jobs
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Get Access To All JobsTips for Finding IT Technical Support Jobs
Target employers with H-1B filing history
Large enterprises and managed service providers file H-1B petitions far more often than small IT shops. Focusing your search on companies with a documented sponsorship track record cuts wasted applications and increases your odds significantly.
Clarify your degree field early
USCIS requires a bachelor's degree in a directly related field for specialty occupation status. Computer science, information technology, and management information systems are the strongest fits. A general business degree without an IT concentration can create complications.
Ask about premium processing upfront
Standard H-1B adjudication can take three to five months. Premium processing gets a decision in 15 business days for an additional fee. Confirm early whether your prospective employer is willing to pay for it before accepting an offer.
Document your technical specialization clearly
Generic IT support titles face more USCIS scrutiny than specialized roles. Frame your experience around specific systems, platforms, or environments you support. Employers should reflect this specialization in the job description submitted with the H-1B petition.
Use Migrate Mate to filter sponsorship-ready employers
Not every IT Technical Support listing comes with visa sponsorship. Migrate Mate filters exclusively for roles where employers have confirmed willingness to sponsor, saving you time spent chasing positions that will never move forward for international candidates.
IT Technical Support jobs are hiring across the US. Find yours.
Find IT Technical Support JobsFrequently Asked Questions
Does IT Technical Support qualify as a specialty occupation for H-1B purposes?
It can, but it depends on how the role is defined. USCIS requires that a bachelor's degree in a specific field be a normal minimum requirement for the position. Generic helpdesk roles often fail this test, while roles supporting complex enterprise systems, cloud infrastructure, or cybersecurity platforms have a stronger case. The job description the employer submits is critical.
Which visa types commonly sponsor IT Technical Support workers?
H-1B is the most common path for Indian, Nigerian, and other non-treaty nationals. Canadian and Mexican citizens often use TN status under the systems analyst or computer systems analyst category, which can be obtained at the border without a lottery. Australians may qualify for the E-3 visa. L-1 transfers are an option if you're moving within a multinational company.
Do I need a four-year bachelor's degree, or will an associate's degree work?
For H-1B sponsorship, USCIS expects at least a bachelor's degree in a directly related field. An associate's degree alone is generally not sufficient, though three years of relevant work experience can substitute for one year of education under certain calculations. A two-year degree plus six or more years of specialized IT experience may bridge the gap, but approval is not guaranteed.
How do I find IT Technical Support jobs that actually offer visa sponsorship?
Most general job boards mix sponsored and non-sponsored listings without clear labeling, which means significant time spent on applications that go nowhere. Migrate Mate focuses specifically on roles where employers have confirmed sponsorship willingness, so every IT Technical Support listing you see is relevant to your situation as an international candidate.
What H-1B approval rates look like for IT Technical Support petitions?
Approval rates vary based on how the role is categorized and how the employer documents the specialty occupation requirement. Roles framed around generic support functions face higher denial rates than those tied to specific technical environments. Employers with experienced immigration counsel and a strong history of H-1B approvals in IT roles tend to have significantly better outcomes than first-time petitioners.
What is the prevailing wage requirement for sponsored IT Technical Support jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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