IT Technical Support Visa Sponsorship Jobs in Washington
Washington state is a strong market for IT technical support professionals seeking visa sponsorship, driven by major tech employers in the Seattle metro area including Microsoft, Amazon, and T-Mobile. Roles span Redmond, Bellevue, Seattle, and Spokane, with consistent demand across enterprise tech, cloud infrastructure, and managed service providers.
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Get Access To All JobsWho We Are
OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com.
Job Summary
As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. You will provide phone and email support to our customers for a variety of our video security products. Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them. In the role of Technical Support Representative, you will analyze and resolve customer hardware, software, and network problems in a timely and accurate manner. With a career at OpenEye, you will learn new technologies and have the opportunity to grow within the organization. This is a full time, onsite position in our Liberty Lake, WA headquarters.
Role and Responsibilities
- Troubleshoot network communications including router issues, WAN link outage, and switch problems.
- Troubleshoot software/hardware, user processes and mechanical operation.
- Support customers over the phone, email, and/or remote automation interfaces.
- Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service.
- Assist the department with creating knowledge base articles to increase customer self-support.
- Learn new technologies and take on more responsibilities as the organization grows.
- Other duties as assigned.
Requirements
- High School Diploma or a General Education Degree
- 2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
- Excellent verbal and written communication skills
- Must be a problem-solver who is flexible and responsible
- Must be able to work in a team-based collaborative environment
- Enjoy interacting with people
- Work at our Liberty Lake, WA headquarters
Preferred Qualifications
- Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.
- Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)
- Knowledge of electrical wiring, proper grounding, etc.
- Knowledge of Linux OS
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
The Perks!
- The pay range for this position is $19.00 - $22.00 per hour. This role is also eligible for an annual discretionary bonus.
- Employees are eligible to purchase company stock at a discounted rate
- Collaborative, fun, creative culture where idea sharing is encouraged
- Casual dress (Jeans are welcome!)
- Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
- Up to $5,000 annual company match for 401k
- Company paid short-term/long-term disability, AD&D and life insurance
- Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
- Paid maternity and paternity leave
- Pet Insurance
- Free annual membership to Care.com
- Free access to the Headspace app for you and up to five friends and family members.
- 15 Days of Paid Vacation accrued per year (increases after year 3)
- Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
- Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
- Employee Equipment Program – Free Alarm.com system for your home!
OpenEye is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.
JR105863
LI# - Onsite
The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.
Base Salary Range
$20 — $23 USD
Who We Are
OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com.
Job Summary
As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. You will provide phone and email support to our customers for a variety of our video security products. Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them. In the role of Technical Support Representative, you will analyze and resolve customer hardware, software, and network problems in a timely and accurate manner. With a career at OpenEye, you will learn new technologies and have the opportunity to grow within the organization. This is a full time, onsite position in our Liberty Lake, WA headquarters.
Role and Responsibilities
- Troubleshoot network communications including router issues, WAN link outage, and switch problems.
- Troubleshoot software/hardware, user processes and mechanical operation.
- Support customers over the phone, email, and/or remote automation interfaces.
- Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service.
- Assist the department with creating knowledge base articles to increase customer self-support.
- Learn new technologies and take on more responsibilities as the organization grows.
- Other duties as assigned.
Requirements
- High School Diploma or a General Education Degree
- 2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
- Excellent verbal and written communication skills
- Must be a problem-solver who is flexible and responsible
- Must be able to work in a team-based collaborative environment
- Enjoy interacting with people
- Work at our Liberty Lake, WA headquarters
Preferred Qualifications
- Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.
- Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)
- Knowledge of electrical wiring, proper grounding, etc.
- Knowledge of Linux OS
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
The Perks!
- The pay range for this position is $19.00 - $22.00 per hour. This role is also eligible for an annual discretionary bonus.
- Employees are eligible to purchase company stock at a discounted rate
- Collaborative, fun, creative culture where idea sharing is encouraged
- Casual dress (Jeans are welcome!)
- Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
- Up to $5,000 annual company match for 401k
- Company paid short-term/long-term disability, AD&D and life insurance
- Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
- Paid maternity and paternity leave
- Pet Insurance
- Free annual membership to Care.com
- Free access to the Headspace app for you and up to five friends and family members.
- 15 Days of Paid Vacation accrued per year (increases after year 3)
- Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
- Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
- Employee Equipment Program – Free Alarm.com system for your home!
OpenEye is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.
JR105863
LI# - Onsite
The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.
Base Salary Range
$20 — $23 USD
IT Technical Support Job Roles in Washington
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Search IT Technical Support Jobs in WashingtonIT Technical Support Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for IT technical support roles in Washington?
Microsoft, Amazon, and T-Mobile are among the most active H-1B visa sponsors for IT technical support positions in Washington, particularly in the Seattle and Redmond areas. Consulting firms such as Infosys and Wipro also regularly file LCAs for support roles across the state. Managed service providers and healthcare IT companies in the Puget Sound region have also filed sponsorship petitions for these positions.
Which visa types are most common for IT technical support roles in Washington?
The H-1B is the most common visa for IT technical support roles in Washington, provided the position requires at least a bachelor's degree in a relevant field such as computer science or information systems. The L-1B is an option for intracompany transferees with specialized knowledge. Some roles at qualifying employers may also support TN visa status for Canadian and Mexican nationals under USMCA, depending on how the position is classified.
Which cities in Washington have the most IT technical support sponsorship jobs?
Seattle and Redmond account for the largest share of IT technical support sponsorship activity in Washington, given the concentration of large tech employers and their regional offices. Bellevue has grown significantly as a secondary tech hub. Spokane and Tacoma offer additional opportunities, particularly in healthcare IT and government-adjacent technology roles, though sponsorship volume in those cities is lower than in the Seattle metro corridor.
How to find it technical support visa sponsorship jobs in Washington?
Migrate Mate filters IT technical support jobs specifically by visa sponsorship availability, making it straightforward to identify Washington-based employers who are actively hiring internationally. You can search by role and state to surface positions at companies with a documented sponsorship history. This saves significant time compared to manually reviewing job postings that rarely disclose sponsorship intent upfront.
Are there state-specific considerations for IT technical support sponsorship roles in Washington?
Washington has no state income tax, which affects prevailing wage comparisons since DOL wage calculations are based on gross compensation. IT technical support roles in Washington must meet the DOL prevailing wage for the relevant SOC code and geographic area, which tends to be higher in the Seattle metro than in eastern Washington cities. Employers filing LCAs are required to post notice at the intended worksite, which applies to Washington positions the same as any other state.
What is the prevailing wage for sponsored it technical support jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.