IT Technical Support Visa Sponsorship Jobs in North Carolina
IT technical support visa sponsorship jobs in North Carolina are concentrated in the Research Triangle area, where employers like Lenovo, Cisco, and IBM maintain significant operations. Charlotte's banking and fintech sector and Raleigh-Durham's growing tech scene create steady demand for sponsored IT support professionals across healthcare, finance, and enterprise technology companies.
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About Operations Technology Solutions (OTS)
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities
Responsibilities include, but are not limited to:
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
BASIC QUALIFICATIONS
- Experience working with computer systems and troubleshooting
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, NC, Concord - 23.50 - 37.74 USD hourly
DESCRIPTION
About Operations Technology Solutions (OTS)
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities
Responsibilities include, but are not limited to:
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
BASIC QUALIFICATIONS
- Experience working with computer systems and troubleshooting
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, NC, Concord - 23.50 - 37.74 USD hourly
IT Technical Support Job Roles in North Carolina
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Search IT Technical Support Jobs in North CarolinaIT Technical Support Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for IT technical support roles in North Carolina?
Major sponsors for IT technical support roles in North Carolina include Lenovo (headquartered in Morrisville), Cisco, IBM, Bank of America, and Duke University Health System. Large enterprise employers and research institutions in the Research Triangle and Charlotte metro areas have established track records of filing H-1B visa petitions for IT support and systems administration positions.
Which visa types are most common for IT technical support roles in North Carolina?
The H-1B is the most common visa for IT technical support roles in North Carolina, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field like computer science or information systems. Some university-affiliated employers in the Triangle also sponsor TN visas for Canadian and Mexican nationals, and L-1 visa transfers are possible for candidates moving from an overseas office of a multinational employer.
Which cities in North Carolina have the most IT technical support sponsorship jobs?
The Research Triangle area, spanning Raleigh, Durham, and Chapel Hill, concentrates the highest volume of IT technical support sponsorship activity, driven by major tech companies, research universities, and healthcare systems. Charlotte is a strong secondary market, particularly within financial services firms. Smaller but growing pockets of IT employer activity exist in Greensboro and Winston-Salem, tied to manufacturing and logistics technology operations.
How to find it technical support visa sponsorship jobs in North Carolina?
Migrate Mate filters IT technical support jobs specifically by visa sponsorship status and state, making it straightforward to browse open roles in North Carolina without sorting through positions that don't offer sponsorship. Searching within Migrate Mate's North Carolina IT technical support category surfaces employers actively hiring internationally, which is a more efficient starting point than general job searches that don't distinguish sponsored from non-sponsored listings.
Are there state-specific considerations for IT technical support sponsorship in North Carolina?
North Carolina's Research Triangle Park is one of the largest research and technology campuses in the United States, and its concentration of Fortune 500 offices, biotech firms, and universities creates a market where IT support roles are often tied to complex enterprise environments, making degree-field alignment particularly important for H-1B specialty occupation eligibility. Employers at NC State, Duke, and UNC are also cap-exempt institutions, which can affect H-1B filing timelines for roles based at those campuses.
What is the prevailing wage for sponsored it technical support jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.