IT Technical Support Visa Sponsorship Jobs in Washington DC
Washington DC's IT technical support market is driven by the federal government, defense contractors, and major consulting firms like Booz Allen Hamilton, Leidos, and SAIC. Many roles require security clearances, making employer sponsorship pathways more selective. International candidates with networking, systems administration, or helpdesk expertise will find concentrated opportunities across the District and its immediate suburbs.
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Get Access To All JobsCompany Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.
Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description
Tier 3 sits in between Support and Engineering and as such this team contains our most technically gifted support agents. The level of understanding they have of our product range goes well beyond the front end functionality. As the main escalation point for Tiers 1 & 2, Tier 3 conducts deep investigations by using advanced tools, such as Splunk, LTI Launcher & Postman to name but a few. Their ability to read and write from our databases allows them to resolve many native issues that only engineering could have resolved historically. Since the creation of this team over 90% of cases that needed engineering support are now resolved within support! This ensures a far quicker time to resolution for tickets and a greatly improved support experience for our end users. Tier 3 have built strong working relationships with the engineering and product teams and attend daily stand ups with these teams, to share information on bugs, fixes and scheduled releases.
Responsibilities:
- Triaging & vetting escalations from Tier 1 & 2 - i.e. making sure that a case is escalation needed and passing back to Tier 1 & 2 if it is not an appropriate escalation.
- Maintain consistent case quality, achieving agreed target for monthly reviews.
- Translate technical information into customer friendly explanations.
- Running reads, updates, inserts & deletes on the database.
- Creation and follow up of JIRAs for issues to a high standard so that the Engineering Teams can work them.
- Attend Stand-Ups with engineering teams.
- Maintain LMS test environments for the Technical Support team.
- Attend drop-in sessions with Tier 1 & 2 Technical Support Team.
- Point of contact for shadowing with new Tier 3 team members, so they can learn the ropes.
- Provide bug updates to the wider team.
- Tag PMs in JIRA to check if confirmed bugs should be added to our Known Issues Page.
- Ensure efficient transfer of information between Tier 1, Tier 2 and engineering.
- Directly support our ISV customers with their white label integrations.
- Work with Tier 3 teams in our main LMS partners.
- Flag stalled ESRs with Engineering and Support management.
- Create Knowledge articles on emerging issues.
- Attend customer calls as the technical expert when required.
- Contribute towards Tier 3 meetings by adding topics for discussion and sharing knowledge.
- Join engineering calls during service disruptions when requested by the Support Incident Commander, ensuring regular updates are shared between the teams.
- Assist with onboarding of new members of Tier 3.
Qualifications
Technical Skills:
- Using SQL to read/insert/update/delete from the database.
- Use command line to access and run scripts.
- Knowledge and understanding of the structure of the Turnitin Databases.
- Ability to understand dashboards within New Relic.
- Understand the internal process of how bugs are reported and resolved.
- Understand and interpret Splunk logs.
- Using the LTI Launcher to replicate and troubleshoot issues.
- Ability to resend LTI Web Service calls.
- Use of advanced Tier 3 tools set such as Postman and Docker.
People Skills:
- Ability to translate technical jargon into understandable terms for the Technical Support Team and other departments at Tii.
- Build relationships with external partners' technical support teams and/or Product Owners.
- Ability to juggle multiple priorities and multitask.
- Excel at developing and maintaining good working relationships between Tier 3 and Engineering.
- Champion customer centricity at all times. This requires the ability to push back on advice that does not meet our customers expectations.
- Ability to push engineering team to provide expected resolution times on bugs and share these with Tier 1 & 2.
- Being confident in working with engineers on complex technical issues.
Additional Information
The expected annual base salary range for this position is: $57,300/year to $95,500/year. This position is bonus eligible.
Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.
Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.
In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
- Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
- Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
- Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
- Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
- One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
- Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.
Global Benefits
- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- Self-Care Days
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time Off
- Charitable Contribution Match
- Monthly Wellness or Home Office Reimbursement
- Access to Employee Assistance Program (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!
Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.
Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.
Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description
Tier 3 sits in between Support and Engineering and as such this team contains our most technically gifted support agents. The level of understanding they have of our product range goes well beyond the front end functionality. As the main escalation point for Tiers 1 & 2, Tier 3 conducts deep investigations by using advanced tools, such as Splunk, LTI Launcher & Postman to name but a few. Their ability to read and write from our databases allows them to resolve many native issues that only engineering could have resolved historically. Since the creation of this team over 90% of cases that needed engineering support are now resolved within support! This ensures a far quicker time to resolution for tickets and a greatly improved support experience for our end users. Tier 3 have built strong working relationships with the engineering and product teams and attend daily stand ups with these teams, to share information on bugs, fixes and scheduled releases.
Responsibilities:
- Triaging & vetting escalations from Tier 1 & 2 - i.e. making sure that a case is escalation needed and passing back to Tier 1 & 2 if it is not an appropriate escalation.
- Maintain consistent case quality, achieving agreed target for monthly reviews.
- Translate technical information into customer friendly explanations.
- Running reads, updates, inserts & deletes on the database.
- Creation and follow up of JIRAs for issues to a high standard so that the Engineering Teams can work them.
- Attend Stand-Ups with engineering teams.
- Maintain LMS test environments for the Technical Support team.
- Attend drop-in sessions with Tier 1 & 2 Technical Support Team.
- Point of contact for shadowing with new Tier 3 team members, so they can learn the ropes.
- Provide bug updates to the wider team.
- Tag PMs in JIRA to check if confirmed bugs should be added to our Known Issues Page.
- Ensure efficient transfer of information between Tier 1, Tier 2 and engineering.
- Directly support our ISV customers with their white label integrations.
- Work with Tier 3 teams in our main LMS partners.
- Flag stalled ESRs with Engineering and Support management.
- Create Knowledge articles on emerging issues.
- Attend customer calls as the technical expert when required.
- Contribute towards Tier 3 meetings by adding topics for discussion and sharing knowledge.
- Join engineering calls during service disruptions when requested by the Support Incident Commander, ensuring regular updates are shared between the teams.
- Assist with onboarding of new members of Tier 3.
Qualifications
Technical Skills:
- Using SQL to read/insert/update/delete from the database.
- Use command line to access and run scripts.
- Knowledge and understanding of the structure of the Turnitin Databases.
- Ability to understand dashboards within New Relic.
- Understand the internal process of how bugs are reported and resolved.
- Understand and interpret Splunk logs.
- Using the LTI Launcher to replicate and troubleshoot issues.
- Ability to resend LTI Web Service calls.
- Use of advanced Tier 3 tools set such as Postman and Docker.
People Skills:
- Ability to translate technical jargon into understandable terms for the Technical Support Team and other departments at Tii.
- Build relationships with external partners' technical support teams and/or Product Owners.
- Ability to juggle multiple priorities and multitask.
- Excel at developing and maintaining good working relationships between Tier 3 and Engineering.
- Champion customer centricity at all times. This requires the ability to push back on advice that does not meet our customers expectations.
- Ability to push engineering team to provide expected resolution times on bugs and share these with Tier 1 & 2.
- Being confident in working with engineers on complex technical issues.
Additional Information
The expected annual base salary range for this position is: $57,300/year to $95,500/year. This position is bonus eligible.
Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.
Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.
In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
- Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
- Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
- Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
- Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
- One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
- Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.
Global Benefits
- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- Self-Care Days
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time Off
- Charitable Contribution Match
- Monthly Wellness or Home Office Reimbursement
- Access to Employee Assistance Program (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!
Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.
IT Technical Support Job Roles in Washington DC
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Search IT Technical Support Jobs in Washington DCIT Technical Support Jobs in Washington DC: Frequently Asked Questions
Which companies sponsor visas for IT technical support roles in Washington DC?
Federal IT contractors are among the most active sponsors in the DC area, including Booz Allen Hamilton, Leidos, SAIC, Perspecta, and ManTech International. Large consulting firms like Deloitte and Accenture also hire for IT support roles with H-1B visa sponsorship. Note that many positions tied to federal contracts require security clearances, which can limit sponsorship availability for candidates without existing U.S. status.
Which visa types are most common for IT technical support roles in Washington DC?
The H-1B is the most common visa category for IT technical support professionals in Washington DC, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field. L-1B visas are an option for intracompany transferees with specialized knowledge. Some candidates on F-1 OPT or STEM OPT extensions also work in these roles before employers file H-1B petitions on their behalf.
How to find it technical support visa sponsorship jobs in Washington DC?
Migrate Mate is built specifically to surface IT technical support roles in Washington DC where employers have a documented history of visa sponsorship. Rather than sorting through thousands of unfiltered listings, Migrate Mate lets you filter by role type and location so you can focus on employers actively open to sponsoring international candidates in the DC market.
Which areas in Washington DC have the most IT technical support sponsorship jobs?
Most IT technical support sponsorship activity in the DC area is concentrated in the District itself, along with Northern Virginia cities like Arlington, McLean, Reston, and Tysons Corner, which host major defense and technology contractors. Bethesda and Rockville in Maryland are also active, particularly for healthcare IT and federal agency support roles. These suburbs collectively form one of the largest federal IT employment corridors in the country.
Are there any DC-specific considerations for IT technical support visa sponsorship?
Washington DC's IT support market is heavily shaped by federal contracting, which introduces two considerations not common elsewhere. First, many roles require active security clearances, and sponsoring a foreign national for a clearance is rare and complex. Second, IT roles on federal contracts are subject to Department of Labor prevailing wage requirements under the H-1B program. Candidates should focus on roles at commercial or consulting firms that are less dependent on direct federal clearance requirements.
What is the prevailing wage for sponsored it technical support jobs in Washington DC?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.