IT Technical Support Visa Sponsorship Jobs in New York
New York is one of the top U.S. states for IT technical support visa sponsorship, with major employers including JPMorgan Chase, IBM, Verizon, and NYU Langone Health hiring across New York City, Buffalo, and Albany. The state's dense concentration of financial services, healthcare, and tech companies generates consistent demand for sponsored IT support professionals.
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Get Access To All JobsAbout Hearth
Hearth is the AI growth system for America's home improvement contractors. With 15,000+ paying customers, default profitability, and backing from top-tier investors like Founders Fund and 8VC, we provide the revenue-critical software tradespeople rely on to run their businesses.
We are now building our next layer of innovation: an autonomous AI employee for every contractor. By answering calls 24/7, qualifying leads, and booking jobs, this AI ensures small businesses never miss a lead again. We're on a mission to bring AI to the trades—and we need your help to build it.
The Opportunity
You'll be the person who makes IT just work at Hearth. As our IT and Security Specialist, you'll keep every employee unblocked, own how we onboard and off board people, and keep our SOC2 program running smoothly. Our systems have the basics in place, but they weren't built to scale — this is your shot to audit what's there and build the function into something that can support our growth.
What You'll Do:
- Keep the team unblocked. Be the first stop for IT issues across the company, resolving day-to-day tickets (roughly 10/day) quickly and independently.
- Build the systems we're missing. Own onboarding and off-boarding end to end, documenting the process so a new hire's first day feels seamless, not scrambled.
- Run SOC2 compliance. Partner with our People Operations team to keep us audit-ready in Vanta, owning the operational side of staying compliant.
- Level up how we work. Administer our Mac fleet, tighten access across tools like Dialpad and Salesforce, and find smarter ways to run IT — including automating repetitive support with AI where it makes sense.
- Grow the role your way. If it's the right fit, expand into Office Manager responsibilities — reception, supplies, guest coordination — with compensation adjusted accordingly.
What Success Looks Like in Your First 90 Days
- Employees are consistently unblocked — no ticket sits unresolved for long.
- A documented, repeatable onboarding and off-boarding process exists where one didn't before, and it's yours.
- SOC2 compliance work is moving forward smoothly and on track.
What We're Looking For:
Must-haves
- Prior experience as the main IT point person (or a core IT specialist) at a company of a similar size — you've seen a lot and can operate independently without hand-holding.
- Working knowledge of SOC2 compliance, comfortable owning the process in a tool like Vanta (deep, years-long compliance background not required — most of it is learnable).
- Strong written communication — much of this role happens over Slack, so clear, polished writing matters.
- Able to be on-site at our SoHo office five days a week.
Nice-to-haves
- Experience building AI-powered workflows or automations — auto-resolving routine support tickets, for example.
- Familiarity with Okta or similar identity/access management tools.
- Mac device administration experience, ideally from another startup.
What We're Not Looking For:
Not a fit if you need remote or hybrid flexibility, or if this would be your first IT role — we need someone who's done this before and can run with it.
Why This Role:
- Real scope, real ownership. You're not one voice in a big IT org — you get hands-on with everything and shape what this function becomes.
- Room to grow. There's no dedicated security hire yet — if that's the direction you want to take this, the ceiling is high.
- A company that's actually working. 15,000+ paying customers, default profitable, and backed by Founders Fund and 8VC — building AI for an industry that needs it.
Location
This role will be located in NYC along with the CEO and other key roles in the business. Hearth believes in the energy, connection, and serendipity of in-person/hybrid work culture (3+ days/week) for builders who are committed to building truly innovative software and making a significant positive impact in the world.
Benefits
- Mission-driven, values-based culture
- Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
- Generous PTO, plus paid company holidays
- Medical, dental, and vision options
- 401(k)
- Free Employee Assistance Program
- Parental Leave Program
- Pet Insurance
More About Us
Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider employment for qualified applicants with arrest and conviction records.
Hearth uses AI-assisted tools as part of our hiring process. All hiring decisions are made by a Hearth employee. Questions about our process? Contact recruiting@gethearth.com.
The pay range for this role is:
110,000 - 135,000 USD per year (New York)
About Hearth
Hearth is the AI growth system for America's home improvement contractors. With 15,000+ paying customers, default profitability, and backing from top-tier investors like Founders Fund and 8VC, we provide the revenue-critical software tradespeople rely on to run their businesses.
We are now building our next layer of innovation: an autonomous AI employee for every contractor. By answering calls 24/7, qualifying leads, and booking jobs, this AI ensures small businesses never miss a lead again. We're on a mission to bring AI to the trades—and we need your help to build it.
The Opportunity
You'll be the person who makes IT just work at Hearth. As our IT and Security Specialist, you'll keep every employee unblocked, own how we onboard and off board people, and keep our SOC2 program running smoothly. Our systems have the basics in place, but they weren't built to scale — this is your shot to audit what's there and build the function into something that can support our growth.
What You'll Do:
- Keep the team unblocked. Be the first stop for IT issues across the company, resolving day-to-day tickets (roughly 10/day) quickly and independently.
- Build the systems we're missing. Own onboarding and off-boarding end to end, documenting the process so a new hire's first day feels seamless, not scrambled.
- Run SOC2 compliance. Partner with our People Operations team to keep us audit-ready in Vanta, owning the operational side of staying compliant.
- Level up how we work. Administer our Mac fleet, tighten access across tools like Dialpad and Salesforce, and find smarter ways to run IT — including automating repetitive support with AI where it makes sense.
- Grow the role your way. If it's the right fit, expand into Office Manager responsibilities — reception, supplies, guest coordination — with compensation adjusted accordingly.
What Success Looks Like in Your First 90 Days
- Employees are consistently unblocked — no ticket sits unresolved for long.
- A documented, repeatable onboarding and off-boarding process exists where one didn't before, and it's yours.
- SOC2 compliance work is moving forward smoothly and on track.
What We're Looking For:
Must-haves
- Prior experience as the main IT point person (or a core IT specialist) at a company of a similar size — you've seen a lot and can operate independently without hand-holding.
- Working knowledge of SOC2 compliance, comfortable owning the process in a tool like Vanta (deep, years-long compliance background not required — most of it is learnable).
- Strong written communication — much of this role happens over Slack, so clear, polished writing matters.
- Able to be on-site at our SoHo office five days a week.
Nice-to-haves
- Experience building AI-powered workflows or automations — auto-resolving routine support tickets, for example.
- Familiarity with Okta or similar identity/access management tools.
- Mac device administration experience, ideally from another startup.
What We're Not Looking For:
Not a fit if you need remote or hybrid flexibility, or if this would be your first IT role — we need someone who's done this before and can run with it.
Why This Role:
- Real scope, real ownership. You're not one voice in a big IT org — you get hands-on with everything and shape what this function becomes.
- Room to grow. There's no dedicated security hire yet — if that's the direction you want to take this, the ceiling is high.
- A company that's actually working. 15,000+ paying customers, default profitable, and backed by Founders Fund and 8VC — building AI for an industry that needs it.
Location
This role will be located in NYC along with the CEO and other key roles in the business. Hearth believes in the energy, connection, and serendipity of in-person/hybrid work culture (3+ days/week) for builders who are committed to building truly innovative software and making a significant positive impact in the world.
Benefits
- Mission-driven, values-based culture
- Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
- Generous PTO, plus paid company holidays
- Medical, dental, and vision options
- 401(k)
- Free Employee Assistance Program
- Parental Leave Program
- Pet Insurance
More About Us
Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider employment for qualified applicants with arrest and conviction records.
Hearth uses AI-assisted tools as part of our hiring process. All hiring decisions are made by a Hearth employee. Questions about our process? Contact recruiting@gethearth.com.
The pay range for this role is:
110,000 - 135,000 USD per year (New York)
IT Technical Support Job Roles in New York
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Search IT Technical Support Jobs in New YorkIT Technical Support Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for IT technical support roles in New York?
Large enterprises with significant New York operations are the most consistent sponsors for IT technical support roles. These include financial institutions like JPMorgan Chase, Citigroup, and Goldman Sachs, healthcare systems like Mount Sinai and NewYork-Presbyterian, and technology firms like IBM and Cognizant. Managed service providers and IT consulting companies also file sponsorships regularly, particularly in the New York City metro area.
Which visa types are most common for IT technical support roles in New York?
The H-1B visa is the most common visa category for IT technical support roles in New York, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field. Some employers also sponsor through the TN visa for Canadian and Mexican nationals, and the L-1 visa for internal transfers from a foreign affiliate. OPT and STEM OPT are common entry points for F-1 students already in the U.S.
How to find it technical support visa sponsorship jobs in New York?
Migrate Mate is built specifically for this search. You can filter IT technical support jobs by New York state and browse only employers that have demonstrated willingness to sponsor visas. This is more targeted than general job searches because the listings are curated for international candidates. Migrate Mate pulls from verified sponsorship data, which is especially useful in a competitive market like New York where not every posting is open to visa holders.
Which cities in New York have the most IT technical support sponsorship jobs?
New York City accounts for the large majority of IT technical support sponsorship activity in the state, driven by its concentration of finance, healthcare, media, and enterprise technology employers. Buffalo has a growing presence through its expanding tech sector and proximity to Canadian talent pipelines. Albany sees demand from state government contractors and healthcare networks. Rochester and Syracuse also have pockets of activity, largely tied to university-affiliated employers and regional healthcare systems.
Are there any New York-specific considerations for IT technical support visa sponsorship?
New York's high cost of living means employers must meet elevated prevailing wage levels when filing an H-1B Labor Condition Application, which can affect which roles employers choose to sponsor. The state's strong union presence in some public-sector and healthcare environments may also shape how IT support roles are classified. Additionally, New York's large population of OPT and STEM OPT workers creates a competitive candidate pool, so candidates with specialized certifications or experience in financial or healthcare IT tend to stand out to sponsors.
What is the prevailing wage for sponsored it technical support jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.