IT Technical Support Visa Sponsorship Jobs in Alabama
Alabama's IT technical support roles are concentrated in Huntsville's defense and aerospace corridor, Birmingham's growing technology sector, and at major employers like Huntsville Hospital, SAIC, and the University of Alabama system. International candidates with helpdesk, systems administration, or network support backgrounds will find active hiring across both private industry and government contractors statewide.
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Primary application & end-user support for UKG Pro WFM (Kronos) including but not limited to the following modules Timekeeper, Accruals and Attendance and Analytics. Configure/Support InTouch data capture devices. Design, test, troubleshoot UKG/CRT interfaces between source HR/Payroll systems. Secondary support of other HRIS/Payroll related systems (SAGE People, Cornerstone LMS, etc.). Engage and interact with users to troubleshoot and resolve system issues. Apply and test vendor patches and upgrades. Collaborate with leaders to convert business requirements into technical specifications. Provide technical leadership by providing training both on-site and remote either directly to end users or via train-the-trainer methods. Adhere to all internal and regulatory controls.
Req ID 11693BR
City Albertville
State: Alabama
Company Description
Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.
Key Job Elements
- Support Kronos WFC V8 including but not limited to the following modules Timekeeper, Accruals and Attendance, Activities and Analytics;
- Configure and support InTouch biometric terminals;
- Design, test, and troubleshoot interfaces between Kronos and other internal applications (SAP, PeopleSoft, Baan LN, etc.) using WIM and/or web services;
- Engage and interact with users to troubleshoot and resolve system issues;
- Apply and test vendor patches and upgrades as well as server maintenance with limited business impact;
- Collaborate with leaders to convert business requirements into technical specifications;
- Provide technical leadership by providing training both on-site and remote either directly to end users or via train-the-trainer methods;
- Perform code deployments to other systems (i.e. PeopleSoft);
- Adhere to all Sarbanes-Oxley and Progress Rail auditing and procedural requirements.
Education / Training
- Bachelor degree in CIS, MIS or related Technology field preferred;
- Well-developed analytical and problem solving skills.
Qualifications And Experience
- Minimum 3-5 years of experience in IT support role;
- Able to communicate professionally to both internal and external customers;
- Preferred experience with systems implementations projects;
- Knowledge of Timekeeping (Kronos preferred);
- Highly self-motivated and directed, with extreme care and attention to detail;
- Must be a team player.
Essential And Physical Activities Functions
- Strength – Must be able to lift 40 lbs;
- Motion – The position is primarily in an office setting requiring sitting at the desk the majority of the day; Vision/Hearing Requirements – May spend long periods of time in front of computer screen;
- Work Environment - Will spend the majority of time in office environment, although exposed occasionally to plant facilities requiring exposure to hot and cold environments along with noise exposure;
- Emotional Demands – Must have good communications skills;
- Safety – Not a safety sensitive position but does require the use of PPE when in a production environment.
Benefits
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
- Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
- Subject to position, eligibility, and plan guidelines.
EEO
Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
Job Category
Information Technology
PRS Facility Location
Albertville, AL (PRSC Corp HQ) - 001
Job Purpose
Primary application & end-user support for UKG Pro WFM (Kronos) including but not limited to the following modules Timekeeper, Accruals and Attendance and Analytics. Configure/Support InTouch data capture devices. Design, test, troubleshoot UKG/CRT interfaces between source HR/Payroll systems. Secondary support of other HRIS/Payroll related systems (SAGE People, Cornerstone LMS, etc.). Engage and interact with users to troubleshoot and resolve system issues. Apply and test vendor patches and upgrades. Collaborate with leaders to convert business requirements into technical specifications. Provide technical leadership by providing training both on-site and remote either directly to end users or via train-the-trainer methods. Adhere to all internal and regulatory controls.
Req ID 11693BR
City Albertville
State: Alabama
Company Description
Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.
Key Job Elements
- Support Kronos WFC V8 including but not limited to the following modules Timekeeper, Accruals and Attendance, Activities and Analytics;
- Configure and support InTouch biometric terminals;
- Design, test, and troubleshoot interfaces between Kronos and other internal applications (SAP, PeopleSoft, Baan LN, etc.) using WIM and/or web services;
- Engage and interact with users to troubleshoot and resolve system issues;
- Apply and test vendor patches and upgrades as well as server maintenance with limited business impact;
- Collaborate with leaders to convert business requirements into technical specifications;
- Provide technical leadership by providing training both on-site and remote either directly to end users or via train-the-trainer methods;
- Perform code deployments to other systems (i.e. PeopleSoft);
- Adhere to all Sarbanes-Oxley and Progress Rail auditing and procedural requirements.
Education / Training
- Bachelor degree in CIS, MIS or related Technology field preferred;
- Well-developed analytical and problem solving skills.
Qualifications And Experience
- Minimum 3-5 years of experience in IT support role;
- Able to communicate professionally to both internal and external customers;
- Preferred experience with systems implementations projects;
- Knowledge of Timekeeping (Kronos preferred);
- Highly self-motivated and directed, with extreme care and attention to detail;
- Must be a team player.
Essential And Physical Activities Functions
- Strength – Must be able to lift 40 lbs;
- Motion – The position is primarily in an office setting requiring sitting at the desk the majority of the day; Vision/Hearing Requirements – May spend long periods of time in front of computer screen;
- Work Environment - Will spend the majority of time in office environment, although exposed occasionally to plant facilities requiring exposure to hot and cold environments along with noise exposure;
- Emotional Demands – Must have good communications skills;
- Safety – Not a safety sensitive position but does require the use of PPE when in a production environment.
Benefits
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
- Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
- Subject to position, eligibility, and plan guidelines.
EEO
Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
Job Category
Information Technology
PRS Facility Location
Albertville, AL (PRSC Corp HQ) - 001
IT Technical Support Job Roles in Alabama
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Search IT Technical Support Jobs in AlabamaIT Technical Support Jobs in Alabama: Frequently Asked Questions
Which companies sponsor visas for IT technical support roles in Alabama?
Defense contractors and federal government partners are among the most active sponsors for IT technical support in Alabama. Companies like SAIC, Leidos, and Northrop Grumman have a significant presence in Huntsville and regularly hire technical support staff. Large healthcare systems such as UAB Health and Huntsville Hospital also sponsor for IT roles, as do major universities including the University of Alabama and Auburn University.
Which visa types are most common for IT technical support roles in Alabama?
The H-1B is the most common visa category for IT technical support professionals in Alabama when the role requires at least a bachelor's degree in a relevant field such as computer science or information technology. Some positions may also be filled through the TN visa for Canadian and Mexican nationals. Roles at universities or nonprofit research institutions can sometimes qualify for cap-exempt H-1B filings, which are not subject to the annual lottery.
Which cities in Alabama have the most IT technical support sponsorship jobs?
Huntsville leads the state for IT technical support sponsorship jobs, driven by its dense concentration of defense contractors and federal agencies including NASA's Marshall Space Flight Center. Birmingham is the second-largest market, with opportunities across healthcare systems, financial services firms, and technology companies. Mobile and Montgomery offer smaller but consistent pipelines, particularly within government, logistics, and manufacturing sectors.
How to find it technical support visa sponsorship jobs in Alabama?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship in the United States, including IT technical support roles in Alabama. You can filter directly by state and role type to see verified sponsorship opportunities from employers in Huntsville, Birmingham, and beyond. Using a specialized platform like Migrate Mate saves time compared to sorting through general job postings where sponsorship availability is often unclear.
Are there any Alabama-specific considerations for IT technical support sponsorship candidates?
Alabama's defense and aerospace industries require security clearances for many IT roles, which can complicate sponsorship since clearances are generally not available to non-U.S. citizens or permanent residents. Candidates should focus on commercial and healthcare employers, or university IT departments, where clearance requirements are less common. Alabama's lower cost of living relative to coastal tech hubs can affect prevailing wage determinations, which employers must meet when filing H-1B labor condition applications.
What is the prevailing wage for sponsored it technical support jobs in Alabama?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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