IT Technical Support Visa Sponsorship Jobs in Connecticut
IT technical support roles in Connecticut draw consistent demand from insurance and financial services giants like Aetna, The Hartford, and Cigna, along with defense contractors clustered around Hartford and Groton. Hartford and Stamford are the primary hiring hubs, with smaller concentrations in Bridgeport and New Haven, where Yale and UConn feed talent into local IT support pipelines.
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Get Access To All JobsWe’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands-on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain.
What you will do
- Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation
- Monitor, triage, and resolve production incidents related to RPA automations
- Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions
- Analyze logs, data, and system behavior to diagnose and resolve technical issues
- Manage incidents, service requests, and changes using ITSM tools such as ServiceNow and Jira
- Ensure production automations meet defined SLAs and operational OKRs
- Escalate critical or unresolved issues to L3/development teams with complete documentation
- Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures
- Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues
- Diagnose dependency, environment, data integrity, and application performance issues impacting bots
- Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability
- Participate in stand-ups, sprint reviews, and Change Advisory Board (CAB) meetings as required
- Maintain documentation for application configurations, troubleshooting steps, and resolution procedures
- Contribute to automation health dashboards and operational reporting metrics
- Analyze support trends and recurring issues to recommend enhancements, optimizations, and process hardening
- Communicate effectively with technical and non-technical stakeholders, providing clear updates on issue status and resolutions
Required Qualifications
- 3–5 years of hands-on experience in RPA production support or operations roles
- Proficient in Automation Anywhere A360 – bot development, Control Room management, and error handling
- Working knowledge of UiPath – Studio, Orchestrator, and REFramework-based bot support
- Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines
- Experience with ITSM platforms for incident and change management (ServiceNow preferred)
- Familiarity with SQL, APIs, and integration troubleshooting (REST/SOAP)
- Excellent analytical and problem-solving skills with the ability to work under pressure
- Strong written and verbal communication skills for stakeholder engagement and documentation
- Ability to work rotating shifts and participate in an on-call rotation
Preferred Qualifications
- Automation Anywhere Certified Advanced RPA Professional or equivalent UiPath certification
- Competent with Agentic Process Automation (APA) tools, AI agents, or LLM-integrated automation frameworks
- Healthcare industry experience with knowledge
Education
Bachelor's degree preferred/specialized training/relevant professional qualification/equivalent experience
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$72,100.00 - $158,620.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 04/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands-on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain.
What you will do
- Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation
- Monitor, triage, and resolve production incidents related to RPA automations
- Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions
- Analyze logs, data, and system behavior to diagnose and resolve technical issues
- Manage incidents, service requests, and changes using ITSM tools such as ServiceNow and Jira
- Ensure production automations meet defined SLAs and operational OKRs
- Escalate critical or unresolved issues to L3/development teams with complete documentation
- Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures
- Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues
- Diagnose dependency, environment, data integrity, and application performance issues impacting bots
- Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability
- Participate in stand-ups, sprint reviews, and Change Advisory Board (CAB) meetings as required
- Maintain documentation for application configurations, troubleshooting steps, and resolution procedures
- Contribute to automation health dashboards and operational reporting metrics
- Analyze support trends and recurring issues to recommend enhancements, optimizations, and process hardening
- Communicate effectively with technical and non-technical stakeholders, providing clear updates on issue status and resolutions
Required Qualifications
- 3–5 years of hands-on experience in RPA production support or operations roles
- Proficient in Automation Anywhere A360 – bot development, Control Room management, and error handling
- Working knowledge of UiPath – Studio, Orchestrator, and REFramework-based bot support
- Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines
- Experience with ITSM platforms for incident and change management (ServiceNow preferred)
- Familiarity with SQL, APIs, and integration troubleshooting (REST/SOAP)
- Excellent analytical and problem-solving skills with the ability to work under pressure
- Strong written and verbal communication skills for stakeholder engagement and documentation
- Ability to work rotating shifts and participate in an on-call rotation
Preferred Qualifications
- Automation Anywhere Certified Advanced RPA Professional or equivalent UiPath certification
- Competent with Agentic Process Automation (APA) tools, AI agents, or LLM-integrated automation frameworks
- Healthcare industry experience with knowledge
Education
Bachelor's degree preferred/specialized training/relevant professional qualification/equivalent experience
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$72,100.00 - $158,620.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 04/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
IT Technical Support Job Roles in Connecticut
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Search IT Technical Support Jobs in ConnecticutIT Technical Support Jobs in Connecticut: Frequently Asked Questions
Which companies sponsor visas for IT technical support roles in Connecticut?
Connecticut's largest visa sponsors for IT technical support include Aetna, The Hartford, Cigna, United Technologies (RTX), and Synchrony Financial. Defense contractors near Groton, such as General Dynamics Electric Boat, also hire IT support staff and have established sponsorship infrastructure. Larger enterprises with dedicated HR and legal teams are significantly more likely to sponsor than small regional IT firms.
Which visa types are most common for IT technical support roles in Connecticut?
The H-1B is the most common visa for IT technical support in Connecticut, provided the role qualifies as a specialty occupation requiring a bachelor's degree in a specific technical field. Some employers also use the L-1B for intracompany transferees with specialized knowledge. TN visas are available to Canadian and Mexican citizens where the role fits qualifying professional categories under the USMCA agreement.
Which cities in Connecticut have the most IT technical support sponsorship jobs?
Hartford is the primary concentration, driven by the insurance and financial services sector headquartered there. Stamford has a strong presence due to corporate offices with regional IT functions. New Haven benefits from Yale University's extended IT ecosystem, while Groton and New London see demand from defense and maritime industry contractors. These four metros account for the majority of sponsorship activity in the state.
How to find it technical support visa sponsorship jobs in Connecticut?
Migrate Mate filters IT technical support jobs in Connecticut specifically to roles where employers have a documented history of visa sponsorship, saving you from applying to positions that will not support your work authorization. You can search by city, role type, and visa category to narrow results to Hartford, Stamford, or New Haven. This is particularly useful for IT support candidates on OPT or those seeking H-1B sponsorship from Connecticut-based employers.
Are there state-specific considerations for IT technical support visa sponsorship in Connecticut?
Connecticut's concentration of regulated industries, including insurance, financial services, and defense contracting, means employers are accustomed to compliance-heavy hiring processes, which often extends to familiarity with visa sponsorship requirements. The state's proximity to New York also means some roles involve hybrid or regional support functions, which can affect how employers classify positions for Labor Condition Application purposes. UConn and Yale produce local IT graduates who compete for the same entry-level support roles.
What is the prevailing wage for sponsored it technical support jobs in Connecticut?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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