IT Technical Support Visa Sponsorship Jobs in Pennsylvania

INTRODUCTION

With a workforce of over 25,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all our residents have the opportunity to reach their potential. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

JOB DESCRIPTION

The IT Trainer plays a key role in advancing the Office of Innovation & Technology, enhancing business processes that align with the City’s strategic priorities for a future-ready, agile, digital experience. As the IT Trainer for OIT, you will empower our organization with the skills and knowledge necessary to drive innovation and efficiency. In this role, you will leverage your expertise in both technology and instructional design to create engaging, impactful training programs. You will play a crucial role in fostering a culture of continuous learning, ensuring our IT employees stay aligned with industry trends and best practices. Your ability to connect with learners and translate technical concepts into accessible and applicable content will be key to helping our team thrive in a fast-paced environment.

ESSENTIAL FUNCTIONS

In this role, you will be expected to perform the following functions:

• Training Development: Design and develop training materials, including presentations, manuals, and hands-on exercises tailored to various IT topics and skill levels.
• Instructional Delivery: Facilitate engaging training sessions, workshops, and seminars that cater to diverse learning styles and encourage active participation.
• Skill Gap Analysis: Work closely with OIT leaders to identify skills gaps and training needs, using assessments and feedback to inform program development.
• Evaluation and Feedback: Monitor and evaluate the effectiveness of training programs through participant feedback, assessments, and performance metrics, and make adjustments where necessary.
• Mentoring: Provide ongoing support and mentoring to OIT employees, to include one-on-one coaching and mentoring, guiding them in the application of new skills and best practices in their day-to-day work.
• Continuous Improvement: Regularly review and update training materials and methodologies to reflect emerging technologies, industry standards, and organizational changes.
• Documentation: Maintain records of training activities and participant progress, reporting to management on training outcomes and recommendations.
• Collaboration: Collaborate with other departments to enhance cross-functional training opportunities and promote a holistic understanding of IT’s role in the organization.

QUALIFICATIONS

- Bachelor’s degree in information technology, Education, or a related field.
- Proven experience as an IT professional (e.g., system administration, software development, network management).
- Previous experience in instructional design or training delivery, preferably in an IT environment.
- Strong understanding of various IT concepts, tools, and technologies.
- Excellent presentation, communication, and interpersonal skills.
- Ability to adapt training styles to accommodate different learning preferences.
- Familiarity with Learning Management Systems (LMS) and e-learning tools is a plus.

COMPETENCIES:

- Communication: Ability to convey information clearly and effectively, both verbally and in writing, to diverse audiences.
- Adaptability: Flexible in adjusting training approaches based on participant needs and evolving technologies. As well as managing multiple priorities in a fast-paced environment and adapting to changing requirements.
- Collaboration: Works effectively with team members and stakeholders to achieve common goals.
- Problem-Solving: Proficient in identifying training challenges and developing practical solutions.

KNOWLEDGE:

- Technical Expertise: Strong understanding of IT concepts, tools, and best practices in areas such as software development, IT infrastructure, and cybersecurity.
- Instructional Design: Familiarity with instructional design methodologies and adult learning principles.
- Training Technologies: Knowledge of Learning Management Systems (LMS), e-learning tools, and virtual training platforms.

SKILLS:

- Presentation Skills: Ability to deliver engaging and informative presentations that captivate and educate participants.
- Facilitation Skills: Expertise in guiding group discussions and activities to enhance learning and participation.
- Assessment and Evaluation: Proficient in designing assessments and evaluating training effectiveness through data analysis.

ABILITIES:

- Technical Aptitude: Ability to quickly learn and understand new technologies and software applications.
- Interpersonal Skills: Strong relationship-building skills to foster a positive learning environment and encourage open communication.
- Critical Thinking: Capacity to analyze complex information and provide clear, actionable insights.

ADDITIONAL INFORMATION

Salary cannot exceed $84,460

We’re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you’re a good fit, please don’t hesitate to apply.

Please include:

- Resume
- A cover letter

Please note: Applications will not be considered without a cover letter.

Did you know?
- We are a Public Service Loan Forgiveness Program qualified employer: 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities.
- We offer Comprehensive health coverage for employees and their eligible dependents.
- Our wellness program offers eligibility into the discounted medical plan.
- Employees receive paid vacation, sick leave, and holidays.
- Generous retirement savings options are available.
- The successful candidate must be a city of Philadelphia resident within six months of hire.

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx