IT Technical Support Visa Sponsorship Jobs in Idaho
Idaho's IT technical support sector is growing alongside the state's expanding technology industry, with employers in Boise, Meridian, and Coeur d'Alene actively hiring. Companies like Micron Technology, Clearwater Paper, and state government agencies have sponsored international workers in technical roles. Positions range from help desk and systems support to network administration.
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Get Access To All JobsINTRODUCTION
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
LOCATION
In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
POSITION OVERVIEW
The Technical Operations Support Specialist - ACA is responsible for delivering high quality technical support for Paylocity’s growing suite of applications, including modules such as HR & Payroll, General Ledger, Tax support, Integrations, Data Insights/Reporting, Custom Calculations, and Time and Labor/Hardware. This role serves as a key resource for resolving complex client issues and supporting internal departments by addressing escalated technical concerns.
The Technical Operations Support Specialist - ACA will troubleshoot a wide range of issues, including software functionality, payroll transmission, installation errors, time and labor discrepancies, payroll tax questions, network connectivity, spyware, and database-related problems. In addition, the role involves setting up and supporting standard features within web-based applications. This position requires a strong ability to communicate technical information clearly and effectively, ensuring clients and internal teams receive actionable guidance.
PRIMARY RESPONSIBILITIES
The below represents the primary duties of the position; others may be assigned as needed.
- Provide technical support by troubleshooting software and hardware issues using remote tools.
- Serve as the first point of contact for clients and/or internal inquiries via cases, emails, and calls, addressing issues related to Paylocity products and services while ensuring timely follow up and resolution.
- Support clients in the modification of items (based on the support team) that may include Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests.
- Document all interactions, through the entire life cycle, and identify recurring issues or trends.
- Collaborate with internal teams to resolve complex issues and improve software performance.
- Share knowledge and support team learning across the organization.
- Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data.
- Communicate clearly with both technical and non-technical users.
- Represent the team in client interactions, events, and meetings.
- Effectively switch between multiple communication and tracking systems.
- Remain flexible to business needs, including varying shifts and project support.
- Continuously build expertise in applications and help ensure quality and performance standards are met.
EDUCATION AND EXPERIENCE
- Bachelors Degree required.
- 3+ years’ experience in a customer service role; experience in a help desk/technical support role - preferred.
- Intermediate MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP.
- Strong oral and written communication.
- PC hardware/software experience including installation, maintenance, and training end users.
- Ability to learn new software and desire to continue learning.
- Ability to analyze data for high-level problem resolution.
- Technical aptitude to learn database tools, such as SQL, or other software or internal developed tools.
- Must have strong mathematical skills for report calculations, accruals, General Ledger, etc.
- Experience with Lean Six Sigma a plus.
ADDITIONAL CRITERIA FOR GENERAL LEDGER:
- Experience with journal entries and Accounts Payable preferred.
- Understanding of cost and labor allocations.
- SQL Basic Knowledge.
- Experience with General Ledger Concepts/Accounting/reconciling journal entries.
- Prior experience with payroll concepts is required.
ADDITIONAL CRITERIA FOR CUSTOMS:
- Experience with Paylocity’s Payroll product is strongly preferred.
- SQL and HML Basic Knowledge.
- Experience testing and validating calculations, reports, and system configurations.
- Minimum of 1 year of payroll experience.
ADDITIONAL CRITERIA FOR ESCALATIONS/TAX DIRECT:
- Experience with direct communications up to the C-Suite level.
- 1-3 years payroll experience.
- Understanding HR&P tax set ups and impact on filings.
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
COMPENSATION
- The pay range for this position is $44,800 - $60,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
INTRODUCTION
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
LOCATION
In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
POSITION OVERVIEW
The Technical Operations Support Specialist - ACA is responsible for delivering high quality technical support for Paylocity’s growing suite of applications, including modules such as HR & Payroll, General Ledger, Tax support, Integrations, Data Insights/Reporting, Custom Calculations, and Time and Labor/Hardware. This role serves as a key resource for resolving complex client issues and supporting internal departments by addressing escalated technical concerns.
The Technical Operations Support Specialist - ACA will troubleshoot a wide range of issues, including software functionality, payroll transmission, installation errors, time and labor discrepancies, payroll tax questions, network connectivity, spyware, and database-related problems. In addition, the role involves setting up and supporting standard features within web-based applications. This position requires a strong ability to communicate technical information clearly and effectively, ensuring clients and internal teams receive actionable guidance.
PRIMARY RESPONSIBILITIES
The below represents the primary duties of the position; others may be assigned as needed.
- Provide technical support by troubleshooting software and hardware issues using remote tools.
- Serve as the first point of contact for clients and/or internal inquiries via cases, emails, and calls, addressing issues related to Paylocity products and services while ensuring timely follow up and resolution.
- Support clients in the modification of items (based on the support team) that may include Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests.
- Document all interactions, through the entire life cycle, and identify recurring issues or trends.
- Collaborate with internal teams to resolve complex issues and improve software performance.
- Share knowledge and support team learning across the organization.
- Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data.
- Communicate clearly with both technical and non-technical users.
- Represent the team in client interactions, events, and meetings.
- Effectively switch between multiple communication and tracking systems.
- Remain flexible to business needs, including varying shifts and project support.
- Continuously build expertise in applications and help ensure quality and performance standards are met.
EDUCATION AND EXPERIENCE
- Bachelors Degree required.
- 3+ years’ experience in a customer service role; experience in a help desk/technical support role - preferred.
- Intermediate MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP.
- Strong oral and written communication.
- PC hardware/software experience including installation, maintenance, and training end users.
- Ability to learn new software and desire to continue learning.
- Ability to analyze data for high-level problem resolution.
- Technical aptitude to learn database tools, such as SQL, or other software or internal developed tools.
- Must have strong mathematical skills for report calculations, accruals, General Ledger, etc.
- Experience with Lean Six Sigma a plus.
ADDITIONAL CRITERIA FOR GENERAL LEDGER:
- Experience with journal entries and Accounts Payable preferred.
- Understanding of cost and labor allocations.
- SQL Basic Knowledge.
- Experience with General Ledger Concepts/Accounting/reconciling journal entries.
- Prior experience with payroll concepts is required.
ADDITIONAL CRITERIA FOR CUSTOMS:
- Experience with Paylocity’s Payroll product is strongly preferred.
- SQL and HML Basic Knowledge.
- Experience testing and validating calculations, reports, and system configurations.
- Minimum of 1 year of payroll experience.
ADDITIONAL CRITERIA FOR ESCALATIONS/TAX DIRECT:
- Experience with direct communications up to the C-Suite level.
- 1-3 years payroll experience.
- Understanding HR&P tax set ups and impact on filings.
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
COMPENSATION
- The pay range for this position is $44,800 - $60,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
IT Technical Support Job Roles in Idaho
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Search IT Technical Support Jobs in IdahoIT Technical Support Jobs in Idaho: Frequently Asked Questions
Which companies in Idaho sponsor visas for IT technical support roles?
Micron Technology in Boise is one of Idaho's most active visa sponsors across technical disciplines, including IT support. State agencies, healthcare systems like St. Luke's Health System, and technology services firms in the Boise metro area have also filed sponsorships for IT support positions. Sponsorship willingness varies by employer size and the complexity of the specific role.
Which visa types are most common for IT technical support jobs in Idaho?
The H-1B is the most common visa for IT technical support roles where the position requires at least a bachelor's degree in a specific technical field, such as computer science or information systems. Some roles may qualify under TN status for Canadian or Mexican nationals if the position meets USMCA occupation requirements. L-1 transfers apply when a candidate moves from a foreign office of a multinational employer.
Which cities in Idaho have the most IT technical support sponsorship jobs?
Boise accounts for the large majority of IT technical support sponsorship activity in Idaho, driven by its concentration of technology firms, healthcare networks, and corporate headquarters. Meridian and Nampa, as Boise's suburban neighbors, also see hiring from employers with distributed support teams. Coeur d'Alene in northern Idaho has a smaller but growing technology employer base with occasional sponsorship activity.
How to find it technical support visa sponsorship jobs in Idaho?
Migrate Mate filters IT technical support jobs specifically by sponsorship eligibility, making it straightforward to identify Idaho-based employers actively hiring international candidates. Rather than sorting through thousands of postings manually, you can browse roles in Boise, Meridian, and other Idaho cities that are verified for visa sponsorship. Migrate Mate is built specifically for international job seekers navigating U.S. work authorization.
Are there any state-specific considerations for IT technical support visa sponsorship in Idaho?
Idaho does not have a state income tax advantage relevant to sponsorship, but its relatively lower cost of living compared to coastal tech hubs means employers there may structure compensation differently. Micron Technology's semiconductor operations have historically created demand for technical support roles tied to manufacturing IT infrastructure, which can differ from standard enterprise help desk positions in terms of H-1B specialty occupation eligibility. Boise State University also produces a local pipeline of IT graduates, so sponsored roles tend to require demonstrated international expertise.
What is the prevailing wage for sponsored it technical support jobs in Idaho?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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