IT Technical Support Visa Sponsorship Jobs in Tennessee
IT technical support roles in Tennessee draw visa sponsorship from employers across Nashville's healthcare technology sector, Knoxville's research institutions, and Memphis's logistics and distribution firms. Major employers including HCA Healthcare, Vanderbilt University Medical Center, and FedEx have sponsored technical support staff. The state's growing tech presence makes it a viable market for international candidates in this field.
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Get Access To All JobsJOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The IT Technician 2 provides quality customer service to UT Health Sciences students, faculty, and staff who need technical assistance. This position repairs UT Health Sciences computer equipment via phone, web portal, or walk-in to the Service Desk call Center.
- Provides both 1st and 2nd tier problem solving technical support via phone, email, or walk-in to all UT Health Sciences students, faculty, and staff.
- Utilizes remote access software to resolve incidents, install software and update workstations for users in all locations including internationally as well as home on personal equipment.
- Documents all technical problems and assigns 3rd tier workflow in ticketing system.
- Configures computing devices and installs software brought to the Service Desk.
- Repairs and maintains student print kiosks located in various buildings all over the UT Health Sciences campus.
- Runs computer remediations and malware cleanup at the request of the Cybersecurity department.
- Tests and evaluates software applications as well as new hardware before production release.
- Collates information and submits service requests for account management tasks, cloud-based service access and equipment moves and setups across the UT Health Sciences.
- Performs other related duties as assigned.
MINIMUM REQUIREMENTS:
EDUCATION: Associate’s Degree. (TRANSCRIPT REQUIRED)
EXPERIENCE: One (1) year of related work experience; OR Bachelor’s Degree in lieu of one experience; OR a combination of education and experience to equal three (3) years. (Associates Degree in Information Technology and one (1) year of job-related experience or job-related certificates are acceptable/preferred).
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems.
- Excellent organizational and communication skills to communicate solutions to a variety of computer problems.
COMPENSATION
- Market Range: 07
- Hiring Salary: $20.65/Hourly
JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The IT Technician 2 provides quality customer service to UT Health Sciences students, faculty, and staff who need technical assistance. This position repairs UT Health Sciences computer equipment via phone, web portal, or walk-in to the Service Desk call Center.
- Provides both 1st and 2nd tier problem solving technical support via phone, email, or walk-in to all UT Health Sciences students, faculty, and staff.
- Utilizes remote access software to resolve incidents, install software and update workstations for users in all locations including internationally as well as home on personal equipment.
- Documents all technical problems and assigns 3rd tier workflow in ticketing system.
- Configures computing devices and installs software brought to the Service Desk.
- Repairs and maintains student print kiosks located in various buildings all over the UT Health Sciences campus.
- Runs computer remediations and malware cleanup at the request of the Cybersecurity department.
- Tests and evaluates software applications as well as new hardware before production release.
- Collates information and submits service requests for account management tasks, cloud-based service access and equipment moves and setups across the UT Health Sciences.
- Performs other related duties as assigned.
MINIMUM REQUIREMENTS:
EDUCATION: Associate’s Degree. (TRANSCRIPT REQUIRED)
EXPERIENCE: One (1) year of related work experience; OR Bachelor’s Degree in lieu of one experience; OR a combination of education and experience to equal three (3) years. (Associates Degree in Information Technology and one (1) year of job-related experience or job-related certificates are acceptable/preferred).
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems.
- Excellent organizational and communication skills to communicate solutions to a variety of computer problems.
COMPENSATION
- Market Range: 07
- Hiring Salary: $20.65/Hourly
IT Technical Support Job Roles in Tennessee
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Search IT Technical Support Jobs in TennesseeIT Technical Support Jobs in Tennessee: Frequently Asked Questions
Which companies sponsor visas for IT technical support roles in Tennessee?
Healthcare technology employers are among the most active sponsors for IT technical support roles in Tennessee. HCA Healthcare and Vanderbilt University Medical Center in Nashville regularly hire technical support staff and have H-1B visa sponsorship histories. Oak Ridge National Laboratory near Knoxville and FedEx in Memphis also appear in federal labor condition application filings for technical support positions. University IT departments across the state are additional sources of sponsorship.
Which visa types are most common for IT technical support roles in Tennessee?
The H-1B is the most common visa category for IT technical support professionals in Tennessee, provided the role qualifies as a specialty occupation requiring a bachelor's degree in a specific technical field such as computer science or information systems. Some positions at universities or nonprofit-affiliated research centers may qualify for cap-exempt H-1B filing. Candidates from Australia, Canada, Mexico, and certain other countries may have access to E-3 visa, TN visa, or other treaty-based categories depending on the role.
Which cities in Tennessee have the most IT technical support sponsorship jobs?
Nashville leads Tennessee for IT technical support sponsorship activity, driven by its concentration of healthcare systems, financial services firms, and corporate headquarters. Knoxville is a secondary market with sponsorship opportunities tied to the University of Tennessee and federal research facilities in the Oak Ridge corridor. Memphis contributes sponsorship activity through logistics, healthcare, and regional banking employers. Chattanooga has a smaller but growing technology presence.
How to find it technical support visa sponsorship jobs in Tennessee?
Migrate Mate filters IT technical support jobs specifically by visa sponsorship availability, making it easier to identify Tennessee employers who are open to sponsoring international candidates. Rather than sorting through general job listings, you can browse roles confirmed to include sponsorship and filter by state. This is particularly useful for IT technical support, where sponsorship eligibility varies significantly depending on how the employer structures the role and its educational requirements.
Are there state-specific considerations for IT technical support sponsorship in Tennessee?
Tennessee has no state income tax on wages, which can affect total compensation comparisons when evaluating offers, though prevailing wage requirements under H-1B rules are set at the federal level based on the specific metropolitan area and job classification. Nashville's healthcare technology concentration means many IT technical support roles intersect with HIPAA compliance requirements, which can make the positions more technically specialized and therefore more supportable as specialty occupation H-1B petitions.
What is the prevailing wage for sponsored it technical support jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.