IT Technical Support Visa Sponsorship Jobs in Wisconsin
IT technical support professionals in Wisconsin find visa sponsorship opportunities across the state's growing tech sector, with employers like Epic Systems in Verona, Fiserv in Milwaukee, and American Family Insurance in Madison actively hiring. Milwaukee, Madison, and Green Bay anchor most sponsorship activity, drawing candidates who support enterprise systems and end-user infrastructure.
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Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities
- With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
- Company vehicle
What you will do
As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controls and Building Automation Systems (BAS) problems and applications. Full Time Remote work is available.
How you will do it
- Troubleshoot and resolve escalated server, network, control system problems and applications.
- Research, replicate, determine root cause and test solutions to field and customer reported problems.
- Create and document product application and problem solution articles and videos in a support Knowledge Base.
- Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
- Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
- Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
- Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
- Perform remote and onsite customer technical support as needed.
- Participate in and provide technical support on new product Alpha & Beta test sites.
- Coordinate Beta testing and deployment of software patches.
What we look for
Required
- Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.
- Diagnostic and troubleshooting skills, problem solving skills, creativity, and an ability to learn quickly.
Preferred
- One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
- Experience with MSP (Managed Service Provider) is a plus.
- Windows Server configuration and administration, Active Directory and IIS.
- Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration.
- Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
- Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, SMTP, TCP/IP Networking.
- Knowledge of security protocols, secure communications, and certificates.
- Working knowledge and experience with Metasys is an asset.
- Knowledge of SQL database and script writing.
- Knowledge of Powershell scripting and/or other light programming experience.
HIRING SALARY RANGE: $85,200-118k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
About us:
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities
- With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
- Company vehicle
What you will do
As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controls and Building Automation Systems (BAS) problems and applications. Full Time Remote work is available.
How you will do it
- Troubleshoot and resolve escalated server, network, control system problems and applications.
- Research, replicate, determine root cause and test solutions to field and customer reported problems.
- Create and document product application and problem solution articles and videos in a support Knowledge Base.
- Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
- Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
- Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
- Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
- Perform remote and onsite customer technical support as needed.
- Participate in and provide technical support on new product Alpha & Beta test sites.
- Coordinate Beta testing and deployment of software patches.
What we look for
Required
- Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.
- Diagnostic and troubleshooting skills, problem solving skills, creativity, and an ability to learn quickly.
Preferred
- One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
- Experience with MSP (Managed Service Provider) is a plus.
- Windows Server configuration and administration, Active Directory and IIS.
- Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration.
- Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
- Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, SMTP, TCP/IP Networking.
- Knowledge of security protocols, secure communications, and certificates.
- Working knowledge and experience with Metasys is an asset.
- Knowledge of SQL database and script writing.
- Knowledge of Powershell scripting and/or other light programming experience.
HIRING SALARY RANGE: $85,200-118k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
IT Technical Support Job Roles in Wisconsin
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Search IT Technical Support Jobs in WisconsinIT Technical Support Jobs in Wisconsin: Frequently Asked Questions
Which companies sponsor visas for IT technical support roles in Wisconsin?
Epic Systems in Verona and Fiserv in Milwaukee are among the most active sponsors for IT technical support positions in Wisconsin. American Family Insurance, Northwestern Mutual, and Rockwell Automation also have established sponsorship track records. Larger healthcare systems such as UW Health and Froedtert Health hire IT support staff and have sponsored H-1B visa workers, particularly for roles supporting complex clinical and enterprise infrastructure.
Which visa types are most common for IT technical support jobs in Wisconsin?
The H-1B is the most common visa for IT technical support roles in Wisconsin, though it applies only when the position requires at least a bachelor's degree in a specific technical field, such as computer science or information systems. Some employers also sponsor TN visas for Canadian and Mexican nationals in qualifying support roles. F-1 OPT and STEM OPT are frequently used by recent graduates before transitioning to employer-sponsored status.
Which cities in Wisconsin have the most IT technical support sponsorship jobs?
Madison has the highest concentration of IT technical support sponsorship activity in Wisconsin, driven largely by Epic Systems and the University of Wisconsin ecosystem. Milwaukee follows closely, anchored by Fiserv, Northwestern Mutual, and a cluster of financial and insurance technology employers. Verona, as Epic's headquarters city, consistently generates IT support openings. Green Bay and Waukesha see smaller but steady demand, often tied to regional manufacturing and healthcare operations.
How to find it technical support visa sponsorship jobs in Wisconsin?
Migrate Mate is built specifically for international candidates searching for visa sponsorship roles and lets you filter IT technical support jobs by state, including Wisconsin. Listings on Migrate Mate are curated for sponsorship eligibility, which saves time compared to manually screening postings. Focusing your search on Madison and Milwaukee will surface the most active employers, and filtering by company size can help identify organizations with established H-1B or OPT conversion pipelines.
Are there any state-specific factors that affect IT technical support sponsorship in Wisconsin?
Wisconsin's sponsorship activity is heavily concentrated in a few industry sectors: health IT, financial technology, and insurance technology. Epic Systems alone accounts for a significant share of H-1B petitions filed in the state for IT roles. Employers must pay the Department of Labor's prevailing wage for the role's geographic area, which varies between the Milwaukee metro and smaller markets like Green Bay. Candidates should confirm that a support role meets the H-1B specialty occupation standard before pursuing sponsorship through that category.
What is the prevailing wage for sponsored it technical support jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.