IT Technical Support Visa Sponsorship Jobs in Maryland
Maryland's IT technical support sector is anchored by federal contractors, cybersecurity firms, and research institutions concentrated around the Baltimore-Washington corridor. Major employers including Leidos, Booz Allen Hamilton, and SAIC regularly hire support specialists and have established visa sponsorship programs for qualified international candidates.
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Get Access To All JobsINTRODUCTION
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Clover Technical Support Specialist
About your role:
As a Client Tech Support - Sr Associate I, you will be a crucial member of our technical support team, providing advanced level support to our clients and helping them optimize their use of our products and services. Your role involves resolving complex technical issues, collaborating with internal teams, and ensuring client satisfaction. Your contributions will directly support Fiserv's commitment to delivering exceptional client service and advanced technical support.
What you'll do:
- Provide first-level technical support to clients by responding to inquiries and resolving client issues in a timely manner.
- Troubleshoot and diagnose technical problems, providing effective solutions to ensure client satisfaction.
- Document and track client interactions and resolutions in the designated systems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Explain complex technical concepts in simple, clear language appropriate to clients.
- Monitor, measure, and optimize individual and combined utilization of application, hardware, software, and telecommunications components to meet client needs.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
- 2+ years of experience in technical support
- 1+ year(s) of experience in troubleshooting software issues
- 1+ year(s) of experience in customer service
- 1+ year(s) of experience in using ticketing systems such as ServiceNow
- 2+ years of an equivalent combination of educational background, related experience, and/or military experience
Experience that would be great to have:
- Experience in the financial services industry
Salary Range:
$36,500.00-$46,500.00
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
INTRODUCTION
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Clover Technical Support Specialist
About your role:
As a Client Tech Support - Sr Associate I, you will be a crucial member of our technical support team, providing advanced level support to our clients and helping them optimize their use of our products and services. Your role involves resolving complex technical issues, collaborating with internal teams, and ensuring client satisfaction. Your contributions will directly support Fiserv's commitment to delivering exceptional client service and advanced technical support.
What you'll do:
- Provide first-level technical support to clients by responding to inquiries and resolving client issues in a timely manner.
- Troubleshoot and diagnose technical problems, providing effective solutions to ensure client satisfaction.
- Document and track client interactions and resolutions in the designated systems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Explain complex technical concepts in simple, clear language appropriate to clients.
- Monitor, measure, and optimize individual and combined utilization of application, hardware, software, and telecommunications components to meet client needs.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
- 2+ years of experience in technical support
- 1+ year(s) of experience in troubleshooting software issues
- 1+ year(s) of experience in customer service
- 1+ year(s) of experience in using ticketing systems such as ServiceNow
- 2+ years of an equivalent combination of educational background, related experience, and/or military experience
Experience that would be great to have:
- Experience in the financial services industry
Salary Range:
$36,500.00-$46,500.00
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
IT Technical Support Job Roles in Maryland
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Search IT Technical Support Jobs in MarylandIT Technical Support Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for IT technical support roles in Maryland?
Federal contractors and technology service firms are the most active sponsors for IT technical support roles in Maryland. Companies like Leidos, Booz Allen Hamilton, SAIC, Northrop Grumman, and Perspecta have recurring sponsorship activity. Large commercial employers such as Marriott International and CareFirst BlueCross BlueShield also hire support specialists and have sponsored work visas for international candidates.
Which visa types are most common for IT technical support roles in Maryland?
The H-1B is the most common visa for IT technical support roles in Maryland, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. Some roles qualify under the TN visa for Canadian and Mexican nationals. L-1B intracompany transfers are also used when candidates move within a multinational employer to a Maryland office.
Which cities in Maryland have the most IT technical support sponsorship jobs?
Bethesda, Rockville, and Silver Spring in Montgomery County generate the highest concentration of IT technical support sponsorship jobs, driven by proximity to federal agencies and large contractors. Baltimore city is another significant hub, particularly for healthcare IT and financial services support roles. Columbia and Annapolis also see consistent hiring activity from mid-size technology firms.
How to find it technical support visa sponsorship jobs in Maryland?
Migrate Mate filters IT technical support jobs specifically by sponsorship availability and location, making Maryland-based opportunities easier to identify than searching general job boards. The platform aggregates roles from federal contractors, healthcare systems, and commercial tech employers across the Baltimore-Washington corridor. Filtering by role and state on Migrate Mate surfaces positions where employers have an active sponsorship history.
Are there state-specific considerations for IT technical support sponsorship in Maryland?
Maryland's high concentration of federal contractors means many IT technical support roles require security clearances, which can complicate or delay sponsorship since clearance eligibility is generally restricted to U.S. citizens and permanent residents. Candidates without clearance eligibility should focus on commercial employers, healthcare networks like Johns Hopkins Medicine and University of Maryland Medical System, and university IT departments, which sponsor more openly for international candidates.
What is the prevailing wage for sponsored it technical support jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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