Director of Client Engagement Jobs in USA with Visa Sponsorship
Director of Client Engagement roles qualify as specialty occupations under H-1B visa and E-3 visas, typically requiring a bachelor's degree in business, communications, or a related field. Employers in consulting, SaaS, and financial services file LCAs regularly for this title, making verified sponsorship history a reliable signal when targeting your job search.
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Get Access To All JobsINTRODUCTION
When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
- Award-winning culture
- Inclusion and diversity as a priority
- Performance Based Incentive Plans
- Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
- Generous PTO (including paid time to volunteer!)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
All the benefits listed above are subject to the terms of their individual Plans.
And that’s just the beginning…
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
ROLE AND RESPONSIBILITIES
The Director, Client Engagement leads the Long Term Care (LTC) Client Engagement team that supports our group and/or individual policyholders, with a primary focus on developing and executing strategic engagement initiatives in line with Unum’s closed block LTC strategy.
This role acts as a strategic partner across the Home Office, Field leadership, and broker organizations, ensuring alignment on engagement priorities and advancing a proactive, education-focused approach to managing client needs. The Director identifies emerging trends, shapes & implements scalable engagement strategies, and influences cross-functional decisions to drive appropriate risk-based outcomes.
The Director also oversees the evolution of the Client Engagement model and leads a team of professionals, ensuring strong capability, accountability, and alignment to business priorities. Through cross-functional collaboration and leadership of strategic initiatives, this role ensures the function delivers consistent, high-quality outcomes that support enterprise goals.
Principal Duties and Responsibilities
- Efficiently recruit, manage, develop and motivate a team responsible for supporting all levels of the Field Office, brokers and clients as needed
- Ownership for certain aspects of servicing of in-force customers, with appropriate collaboration with field and partners outside of own business area
- Creating, testing and refining new approaches to our strategy to improve overall performance and sharing best practices
- Embrace and lead change to improve workflow, enhance customer service and reduce operating costs
- Leverage strong internal partnerships to find service resolutions and make it easy for our clients to do business with Unum
- Instill a sense of urgency in others and ensure that field partners, brokers and clients are getting the level of responsiveness and service they expect
- Provide strategic direction to team and partners as new processes, products, systems or platforms are developed
- Ensure collective ownership of talent effectiveness across the teams with accountability for candid exchange of feedback that motivates and rewards high performers and ensures calibration of assessment
- Identification of trends within teams and oversee the consistent implementation of creative strategies (e.g. training) to ensure team is knowledgeable and customer focused
- Proactively identify and research problems or trends and develop and implement resolutions independently or partnering with internal connects as needed
- Participate in a strategic leadership capacity in the analysis, design, development and delivery of Home Office driven projects
- Initiate and drive continuous improvement efforts around key business processes
- Keep abreast of Business and workflow changes in all supported organizations and implement workflow changes accordingly
- Ensure that the highest level of quality is maintained
- Perform other duties as assigned
BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent experience required
- 5+ years’ experience managing in a related complex customer service environment required
- 5+ years management experience preferred
- Strong knowledge of the insurance business, the company's operating structure, product offerings, external drivers and corresponding workflow processes
- Strong understanding of market dynamics with ability to favorably position and represent Unum to external constituents preferred
- Demonstrated commitment to customer service and quality improvement methods
- Ability to alter style or approach according to different situations and individual needs
- Technical and Project management experience strongly desired
- Develop and implement solutions by influencing and negotiating with partners across multiple functions and at various levels
- Strong collaboration skills; demonstrated ability to partner at all levels with cross-functional business areas on both strategic and tactical levels to achieve results with multiple and diverse priorities
- Critical thinking; ability to problem solve complex issues
- Ability to manage and develop people remotely
- Proven leadership and people management skills, including coaching and development of other managers
- Ability to effectively work in a team environment with solid team building skills
- Effective communication with field, brokers and customers
- Versatility/adaptability with proven ability to lead change
- May require occasional travel
COMPENSATION
- The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$89,900.00-$169,900.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
INTRODUCTION
When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
- Award-winning culture
- Inclusion and diversity as a priority
- Performance Based Incentive Plans
- Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
- Generous PTO (including paid time to volunteer!)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
All the benefits listed above are subject to the terms of their individual Plans.
And that’s just the beginning…
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
ROLE AND RESPONSIBILITIES
The Director, Client Engagement leads the Long Term Care (LTC) Client Engagement team that supports our group and/or individual policyholders, with a primary focus on developing and executing strategic engagement initiatives in line with Unum’s closed block LTC strategy.
This role acts as a strategic partner across the Home Office, Field leadership, and broker organizations, ensuring alignment on engagement priorities and advancing a proactive, education-focused approach to managing client needs. The Director identifies emerging trends, shapes & implements scalable engagement strategies, and influences cross-functional decisions to drive appropriate risk-based outcomes.
The Director also oversees the evolution of the Client Engagement model and leads a team of professionals, ensuring strong capability, accountability, and alignment to business priorities. Through cross-functional collaboration and leadership of strategic initiatives, this role ensures the function delivers consistent, high-quality outcomes that support enterprise goals.
Principal Duties and Responsibilities
- Efficiently recruit, manage, develop and motivate a team responsible for supporting all levels of the Field Office, brokers and clients as needed
- Ownership for certain aspects of servicing of in-force customers, with appropriate collaboration with field and partners outside of own business area
- Creating, testing and refining new approaches to our strategy to improve overall performance and sharing best practices
- Embrace and lead change to improve workflow, enhance customer service and reduce operating costs
- Leverage strong internal partnerships to find service resolutions and make it easy for our clients to do business with Unum
- Instill a sense of urgency in others and ensure that field partners, brokers and clients are getting the level of responsiveness and service they expect
- Provide strategic direction to team and partners as new processes, products, systems or platforms are developed
- Ensure collective ownership of talent effectiveness across the teams with accountability for candid exchange of feedback that motivates and rewards high performers and ensures calibration of assessment
- Identification of trends within teams and oversee the consistent implementation of creative strategies (e.g. training) to ensure team is knowledgeable and customer focused
- Proactively identify and research problems or trends and develop and implement resolutions independently or partnering with internal connects as needed
- Participate in a strategic leadership capacity in the analysis, design, development and delivery of Home Office driven projects
- Initiate and drive continuous improvement efforts around key business processes
- Keep abreast of Business and workflow changes in all supported organizations and implement workflow changes accordingly
- Ensure that the highest level of quality is maintained
- Perform other duties as assigned
BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent experience required
- 5+ years’ experience managing in a related complex customer service environment required
- 5+ years management experience preferred
- Strong knowledge of the insurance business, the company's operating structure, product offerings, external drivers and corresponding workflow processes
- Strong understanding of market dynamics with ability to favorably position and represent Unum to external constituents preferred
- Demonstrated commitment to customer service and quality improvement methods
- Ability to alter style or approach according to different situations and individual needs
- Technical and Project management experience strongly desired
- Develop and implement solutions by influencing and negotiating with partners across multiple functions and at various levels
- Strong collaboration skills; demonstrated ability to partner at all levels with cross-functional business areas on both strategic and tactical levels to achieve results with multiple and diverse priorities
- Critical thinking; ability to problem solve complex issues
- Ability to manage and develop people remotely
- Proven leadership and people management skills, including coaching and development of other managers
- Ability to effectively work in a team environment with solid team building skills
- Effective communication with field, brokers and customers
- Versatility/adaptability with proven ability to lead change
- May require occasional travel
COMPENSATION
- The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$89,900.00-$169,900.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
See all Director of Client Engagement Jobs
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Get Access To All JobsTips for Finding Director of Client Engagement Jobs
Frame your degree for specialty occupation
USCIS evaluates whether your degree directly relates to the role, not just whether you hold one. A communications or business degree maps cleanly, but a general arts degree needs supporting coursework or a credential evaluation to establish the connection.
Target industries with active LCA filings
Consulting firms, enterprise SaaS companies, and managed services providers file LCAs for Director of Client Engagement roles far more consistently than retail or hospitality employers. Narrowing your search to these verticals cuts time spent on companies that have never sponsored.
Search verified sponsors on Migrate Mate
Pull up Director of Client Engagement listings on Migrate Mate to see employers with confirmed LCA filing history for this title. That history signals both willingness and familiarity with the sponsorship process, two things you can't reliably infer from a job posting alone.
Benchmark your offer against OFLC prevailing wage
Before accepting an offer, run the role through the OFLC Wage Search using the correct wage level for a director-level position. If the offer falls below the prevailing wage DOL will certify, the LCA won't pass and sponsorship stalls before USCIS ever sees the petition.
Clarify the LCA timeline before your start date
An employer who has never sponsored before may underestimate how long LCA certification and I-129 preparation take. Ask HR directly whether they've filed for this role before and who handles immigration counsel, so you aren't caught waiting past your OPT or current status end date.
Get a credential evaluation if your degree is foreign
If your bachelor's was awarded outside the U.S., obtain a course-by-course evaluation from a NACES-member evaluator before interviews progress. USCIS reviews foreign degree equivalency carefully for director-level roles, and a missing evaluation is a common RFE trigger.
Frequently Asked Questions
Does a Director of Client Engagement role qualify as a specialty occupation for H-1B purposes?
Yes, in most cases. USCIS looks for a direct relationship between the role and a specific degree field. Directors of Client Engagement in SaaS, consulting, or financial services typically require a bachelor's in business, marketing, or communications, which satisfies the specialty occupation standard. Roles where any degree is accepted regardless of field are more vulnerable to an RFE.
Which visa types realistically cover a Director of Client Engagement position?
H-1B is the most common path for most nationalities. Australian citizens can use the E-3 visa, which has no lottery and renews every two years. Canadians and Mexicans may qualify under TN visa if the role maps to a USMCA-listed profession. Those already in the U.S. on F-1 STEM OPT can work for up to 24 months post-graduation while pursuing H-1B sponsorship.
How do I find employers who have actually sponsored this role before?
Migrate Mate lists employers with verified LCA filing history for Director of Client Engagement roles, so you can focus on companies that have already navigated the process. Sponsorship history is a strong predictor of an employer's willingness and operational readiness to sponsor again.
Does the H-1B cap and lottery affect Director of Client Engagement candidates?
Yes, unless your employer qualifies as cap-exempt. Most private-sector employers, including SaaS companies and consulting firms, are subject to the annual cap of 65,000 H-1B slots plus 20,000 for advanced-degree holders. The selection rules have changed in recent years, so check USCIS for current registration mechanics before planning your timeline.
Can a Director of Client Engagement role support a green card application?
Yes. EB-2 applies if the role requires an advanced degree or the employer can demonstrate exceptional ability. EB-3 covers skilled workers with two or more years of experience and no strict degree minimum. Both categories require PERM labor certification through DOL, which involves a formal test of the U.S. labor market before USCIS adjudicates the I-140 petition.
What is the prevailing wage requirement for sponsored Director of Client Engagement jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.