Director of Client Success Jobs in USA with Visa Sponsorship
Director of Client Success roles qualify as H-1B visa specialty occupations when tied to a directly related bachelor's degree in business, communications, or a related field. Employers in SaaS, enterprise tech, and professional services have active LCA filing histories, making sponsored roles more accessible than many candidates expect.
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Get Access To All JobsShape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
The Client Success Director is the primary point of responsibility and accountability for the overall service relationship and long-term success of D&B’s most strategic and complex Global and Enterprise Clients. The role acts as a trusted advisor within the Sales Channel, bringing D&B’s best ideas, innovations and service capabilities to these Clients to ensure Driving Adoption and Value Realisation, Client Satisfaction, renewal readiness and measurable value from D&B solutions.
As the senior-most strategic individual contributor within the Client Success career path, the Client Success Director leads senior customer success ownership through executive customer relationships, customer maturity discussions, value plans, external service reviews, customer health insight, risk mitigation/get well plans and strategic T-Minus Retention Planning. The role works closely with Sales and relevant internal stakeholders to align D&B capabilities to customer outcomes, ROI, adoption, retention readiness and long-term success.
Commercial ownership remains with Sales. Technical implementation, integrations, workflow configuration, solution architecture, technical assessments, AI architecture and AI readiness assessments remain with Technical Client Success Managers, Technical Advisory resources or other specialist functions.
Essential Key Responsibilities
- Be accountable for the assigned full lifecycle of the Client’s overall success with D&B for the most strategic and complex Global and Enterprise Clients, including Driving Adoption and Value Realisation, Client Satisfaction, supporting renewals and long-term customer value.
- Act as a trusted advisor to senior and executive customer stakeholders, bringing D&B’s best ideas, innovations, service capabilities and peer best practices to help Clients achieve measurable business outcomes.
- Lead senior customer maturity and transformation discussions for the most strategic and complex Global and Enterprise Clients, helping customers progress toward more advanced, scalable and integrated use of D&B solutions where relevant to customer outcomes.
- Guide strategic T-Minus Retention Planning in partnership with Sales for the most complex customer environments, using customer value, health, maturity, risk, stakeholder and renewal-readiness insight to support on-time renewal success.
- Translate customer health, maturity, risk and growth insight into senior-level actions that support value realisation, retention readiness, risk mitigation, Voice of the Client input and appropriate commercial follow-up by Sales.
- Guide strategic Client Success playbook execution for the most complex Global and Enterprise customer engagements, ensuring consistent focus on customer maturity, value realisation, customer health, strategic T-Minus planning, risk mitigation and retention readiness.
- Create and maintain strategic value plans that link D&B solutions to customer business goals, measurable outcomes, ROI, adoption priorities, maturity development and long-term success.
- Lead external service reviews with senior customer stakeholders to review solution adoption, progress key initiatives, assess Client sentiment, confirm value realisation and agree next actions.
- Identify risks to Clients achieving their stated business goals and work with the account team and relevant specialists to build a risk mitigation plan/get well plan.
- Develop specialist industry knowledge relevant to the Client base and advise on industry dynamics, peer best practices, customer maturity, automation opportunities and how best to utilize D&B solutions.
- Help Clients understand practical AI-enabled business value, adoption opportunities, automation use cases and maturity considerations where these support customer outcomes and value realisation.
- Share senior Voice of the Client insights, customer maturity signals, risks, product feedback, service improvement opportunities and strategic customer themes with internal leadership and relevant functional teams.
- Work within an account team matrix and coordinate Sales, Product, Data, Technology, Delivery, Customer Service, Finance, Marketing, Legal and Customer Success stakeholders around strategic customer priorities and outcomes.
- Collaborate with Technical Client Success Managers, Technical Advisory resources or other specialist functions where customers require technical implementation, integrations, workflow configuration, solution architecture, technical assessments, AI architecture or AI readiness assessments. These activities remain outside the Client Success Director role.
- Partner with Sales on renewal readiness, customer intelligence and account planning while maintaining clear boundaries. Commercial ownership, pricing, negotiations, revenue responsibility, sales quotas, new business and expansion contracting remain with Sales.
- Maintain accurate and timely information in relevant CRM systems and internal tools to support Strategic Account Planning, customer health visibility, value plans, T-Minus Retention Planning, risk mitigation and internal reporting.
- Perform additional duties as assigned, provided they are within the overall scope, qualification level and purpose of the role and in line with applicable local legal and company requirements.
Education/Experience and Competencies
- Minimum of ten years of experience working with large global enterprise clients in customer success, enterprise client success, strategic account management, value realisation, retention strategy or comparable senior post-sales customer-facing roles.
- Solid customer success or account servicing experience with complex enterprise solutions, preferably involving data, analytics, technology or highly integrated business solutions.
- Proven track record in delivering retention results through successful Client Success engagements, renewal readiness, value planning and risk mitigation.
- Strong ability to build and maintain trusted relationships with Global and Enterprise Clients, including CIOs, CTOs, CDOs, CFOs and other senior customer stakeholders.
- Excellent listening, communication, presentation, stakeholder influence and interpersonal skills at all business levels.
- Client-centric approach with good commercial instincts, while maintaining clear ownership boundaries with Sales for pricing, negotiations, revenue responsibility, sales quotas, new business and expansion contracting.
- Strong service management, Strategic Account Planning, value planning, ROI, external service review, customer maturity and T-Minus Retention Planning capability.
- Ability to identify risks to customer outcomes and work with the account team and specialists to create clear risk mitigation plans/get well plans.
- Specialist industry knowledge relevant to the assigned Client base, with the ability to advise on industry dynamics, peer best practices and effective use of D&B solutions.
- Understanding of AI-enabled business solutions, adoption, automation opportunities and customer maturity discussions from a business-value perspective, without owning technical AI architecture or implementation.
- Self-starter who can work independently, enjoys solving problems and executing against plans in a complex matrix environment.
- Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive and seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset. Keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors, and widen and broaden competencies through structured courses and programs.
- Where applicable, fluency in English and languages relevant to the working market.
- Ability and willingness to travel up to 25% as required.
Benefits We Offer
- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks 100% paid parental leave after one year of employment.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Do Good Program: Paid volunteer days & donation matching.
- Competitive 401k with company matching.
- Health & wellness benefits, including discounted Wellhub membership rates.
- Medical, dental & vision insurance for you, spouse/partner & dependents.
Pay Transparency
Dun & Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting. Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s generous benefit package, outlined above.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
The Client Success Director is the primary point of responsibility and accountability for the overall service relationship and long-term success of D&B’s most strategic and complex Global and Enterprise Clients. The role acts as a trusted advisor within the Sales Channel, bringing D&B’s best ideas, innovations and service capabilities to these Clients to ensure Driving Adoption and Value Realisation, Client Satisfaction, renewal readiness and measurable value from D&B solutions.
As the senior-most strategic individual contributor within the Client Success career path, the Client Success Director leads senior customer success ownership through executive customer relationships, customer maturity discussions, value plans, external service reviews, customer health insight, risk mitigation/get well plans and strategic T-Minus Retention Planning. The role works closely with Sales and relevant internal stakeholders to align D&B capabilities to customer outcomes, ROI, adoption, retention readiness and long-term success.
Commercial ownership remains with Sales. Technical implementation, integrations, workflow configuration, solution architecture, technical assessments, AI architecture and AI readiness assessments remain with Technical Client Success Managers, Technical Advisory resources or other specialist functions.
Essential Key Responsibilities
- Be accountable for the assigned full lifecycle of the Client’s overall success with D&B for the most strategic and complex Global and Enterprise Clients, including Driving Adoption and Value Realisation, Client Satisfaction, supporting renewals and long-term customer value.
- Act as a trusted advisor to senior and executive customer stakeholders, bringing D&B’s best ideas, innovations, service capabilities and peer best practices to help Clients achieve measurable business outcomes.
- Lead senior customer maturity and transformation discussions for the most strategic and complex Global and Enterprise Clients, helping customers progress toward more advanced, scalable and integrated use of D&B solutions where relevant to customer outcomes.
- Guide strategic T-Minus Retention Planning in partnership with Sales for the most complex customer environments, using customer value, health, maturity, risk, stakeholder and renewal-readiness insight to support on-time renewal success.
- Translate customer health, maturity, risk and growth insight into senior-level actions that support value realisation, retention readiness, risk mitigation, Voice of the Client input and appropriate commercial follow-up by Sales.
- Guide strategic Client Success playbook execution for the most complex Global and Enterprise customer engagements, ensuring consistent focus on customer maturity, value realisation, customer health, strategic T-Minus planning, risk mitigation and retention readiness.
- Create and maintain strategic value plans that link D&B solutions to customer business goals, measurable outcomes, ROI, adoption priorities, maturity development and long-term success.
- Lead external service reviews with senior customer stakeholders to review solution adoption, progress key initiatives, assess Client sentiment, confirm value realisation and agree next actions.
- Identify risks to Clients achieving their stated business goals and work with the account team and relevant specialists to build a risk mitigation plan/get well plan.
- Develop specialist industry knowledge relevant to the Client base and advise on industry dynamics, peer best practices, customer maturity, automation opportunities and how best to utilize D&B solutions.
- Help Clients understand practical AI-enabled business value, adoption opportunities, automation use cases and maturity considerations where these support customer outcomes and value realisation.
- Share senior Voice of the Client insights, customer maturity signals, risks, product feedback, service improvement opportunities and strategic customer themes with internal leadership and relevant functional teams.
- Work within an account team matrix and coordinate Sales, Product, Data, Technology, Delivery, Customer Service, Finance, Marketing, Legal and Customer Success stakeholders around strategic customer priorities and outcomes.
- Collaborate with Technical Client Success Managers, Technical Advisory resources or other specialist functions where customers require technical implementation, integrations, workflow configuration, solution architecture, technical assessments, AI architecture or AI readiness assessments. These activities remain outside the Client Success Director role.
- Partner with Sales on renewal readiness, customer intelligence and account planning while maintaining clear boundaries. Commercial ownership, pricing, negotiations, revenue responsibility, sales quotas, new business and expansion contracting remain with Sales.
- Maintain accurate and timely information in relevant CRM systems and internal tools to support Strategic Account Planning, customer health visibility, value plans, T-Minus Retention Planning, risk mitigation and internal reporting.
- Perform additional duties as assigned, provided they are within the overall scope, qualification level and purpose of the role and in line with applicable local legal and company requirements.
Education/Experience and Competencies
- Minimum of ten years of experience working with large global enterprise clients in customer success, enterprise client success, strategic account management, value realisation, retention strategy or comparable senior post-sales customer-facing roles.
- Solid customer success or account servicing experience with complex enterprise solutions, preferably involving data, analytics, technology or highly integrated business solutions.
- Proven track record in delivering retention results through successful Client Success engagements, renewal readiness, value planning and risk mitigation.
- Strong ability to build and maintain trusted relationships with Global and Enterprise Clients, including CIOs, CTOs, CDOs, CFOs and other senior customer stakeholders.
- Excellent listening, communication, presentation, stakeholder influence and interpersonal skills at all business levels.
- Client-centric approach with good commercial instincts, while maintaining clear ownership boundaries with Sales for pricing, negotiations, revenue responsibility, sales quotas, new business and expansion contracting.
- Strong service management, Strategic Account Planning, value planning, ROI, external service review, customer maturity and T-Minus Retention Planning capability.
- Ability to identify risks to customer outcomes and work with the account team and specialists to create clear risk mitigation plans/get well plans.
- Specialist industry knowledge relevant to the assigned Client base, with the ability to advise on industry dynamics, peer best practices and effective use of D&B solutions.
- Understanding of AI-enabled business solutions, adoption, automation opportunities and customer maturity discussions from a business-value perspective, without owning technical AI architecture or implementation.
- Self-starter who can work independently, enjoys solving problems and executing against plans in a complex matrix environment.
- Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive and seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset. Keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors, and widen and broaden competencies through structured courses and programs.
- Where applicable, fluency in English and languages relevant to the working market.
- Ability and willingness to travel up to 25% as required.
Benefits We Offer
- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks 100% paid parental leave after one year of employment.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Do Good Program: Paid volunteer days & donation matching.
- Competitive 401k with company matching.
- Health & wellness benefits, including discounted Wellhub membership rates.
- Medical, dental & vision insurance for you, spouse/partner & dependents.
Pay Transparency
Dun & Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting. Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s generous benefit package, outlined above.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.
See all 60+ Director of Client Success Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Director of Client Success roles.
Get Access To All JobsTips for Finding Director of Client Success Jobs
Align your degree to the role
H-1B eligibility requires a bachelor's degree in a field directly related to the position. For Director of Client Success, degrees in business administration, communications, or management carry the strongest case. A marketing or psychology degree may work with the right employer framing.
Target SaaS and enterprise tech employers
Client success leadership roles are concentrated in software and technology companies, which also file the most H-1B LCAs. Prioritize employers whose product lines require dedicated customer lifecycle management, since those organizations build out client success departments at scale.
Search verified sponsors on Migrate Mate
Use Migrate Mate to find employers with confirmed H-1B LCA filing history for client success and account management roles. This filters out companies that list sponsorship as possible but have no DOL filing record behind the claim.
Verify prevailing wage before negotiating
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your role and location. Run the OFLC Wage Search for your job title before entering negotiations so you understand the floor and can spot offers that may not survive the filing process.
Get the offer letter before the LCA clock starts
Employers file the LCA with DOL before submitting your H-1B petition to USCIS. DOL certifies most LCAs within seven business days. Confirm your employer has a designated HR contact or immigration counsel handling this, since delays at the LCA stage push back your start date.
Document revenue and retention outcomes quantitatively
If you're pursuing an O-1A or EB-1 green card pathway later, documented client retention rates, net revenue retention figures, and team growth metrics establish the contributions record those petitions require. Build this documentation from your first day in the role.
Frequently Asked Questions
Does a Director of Client Success role qualify as a specialty occupation for H-1B purposes?
Yes, in most cases. USCIS looks for a direct connection between the job duties and a specific bachelor's degree field. Director of Client Success roles that require strategic account management, cross-functional leadership, and business analysis typically qualify under business administration or a related discipline. Vague job descriptions that accept any degree field can create problems, so the employer's offer letter and job posting both matter at the petition stage.
Which visa types are realistic for a Director of Client Success seeking sponsorship?
H-1B is the primary path for most candidates. It covers specialty occupations and allows dual intent, meaning you can pursue a green card while on H-1B status. If you're Australian, the E-3 visa is a faster and cap-free alternative. TN visa status is available to Canadian and Mexican nationals if the role fits a qualifying USMCA profession. For senior directors with documented extraordinary achievement, O-1A is worth exploring with an immigration attorney.
How do I find employers who actively sponsor Director of Client Success roles?
Migrate Mate lists employers with verified LCA filing history for client success and account management roles, so you can focus your applications on companies that have actually sponsored these positions before rather than those that say they're open to it.
Does my degree field affect sponsorship approval for this role?
Directly, yes. USCIS evaluates whether your specific degree relates to the job duties, not just whether you hold a bachelor's degree. Business administration, communications, and information systems degrees tend to align cleanly with Director of Client Success responsibilities. Degrees in unrelated fields can still work if the employer's job description draws a logical connection, but it increases the chance of a Request for Evidence from USCIS.
Can a Director of Client Success role support a green card application?
Yes. Most employer-sponsored green card petitions for this role go through the EB-2 or EB-3 employment-based categories, which require a PERM labor certification filed with DOL before USCIS reviews the immigrant petition. EB-2 applies if the role requires an advanced degree or the equivalent. Priority date backlogs vary significantly by country of birth, with India and China facing multi-year waits under current per-country limits.
What is the prevailing wage requirement for sponsored Director of Client Success jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.