Sales and Service Specialist Jobs in USA with Visa Sponsorship
Sales and Service Specialist roles attract H-1B visa and TN visa sponsorship from employers in financial services, insurance, and technology sectors. Specialty occupation status depends on demonstrating a degree requirement tied directly to the role, so your credentials and employer documentation strategy matter before you apply.
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Get Access To All JobsINTRODUCTION
For more than 90 years, Simplot Company has grown as a family-owned, privately held global food and agriculture company. Our diverse businesses span agriculture, food production, manufacturing, mining, plant and animal sciences, ranching and cattle production, logistics, and transportation, connecting many of the essential steps that bring food from the earth to communities around the world.
That diversity creates strength, stability, and opportunity. Across our global business, employees can build new skills, explore different career paths, and contribute to meaningful work in a culture where safety is foundational.
Whatever your role, your work at Simplot contributes to something bigger. Join us to grow your career, make an impact, and help shape the future of food and agriculture.
SUMMARY
The Customer Sales Support Specialist (CSS Specialist) is an extension of the Simplot sales force in identifying and delivering the best possible service and product solutions for the customer. They are responsible for managing customer needs and information to drive sales into the business. This includes creating exceptional buying experiences and their expertise results in best-in-class customer relationship management, reduced churn, improved customer retention and a positive brand image for Simplot.
Under limited supervision, this position serves as the Customer Account subject matter expert in areas which may include: overseeing order lifecycle, inventory validation, risk report, critical stock and product substitutions, out of stock, product knowledge, pricing errors, and issue resolution.
The CSS Specialist role requires daily customer interactions via phone, email, social media, or chat applications that are time sensitive and critical to the front end of the business and customer experience. They are required to have strong product knowledge and an ability to efficiently interact with customers to understand their buying journeys and pain points. This allows them to effectively troubleshoot, make independent decisions for strategic product substitutions and act as a consultant for issues around product, pricing, scheduling, and shipping.
In addition to day-to-day Customer Sales Support activities, they will be expected to oversee more complex work processes and be an active participant in value add project work that may include training Customer Sales Support Associates, documenting policies/procedures, cross-functional or department process improvements, customer analytics and reports, and executing department initiatives.
KEY RESPONSIBILITIES
- Cultivates productive customer (Internal and External) interactions and responds to unexpected customer requests with sense of urgency and positive action.
- Serve as subject matter expert to include but not limited to, order lifecycle, inventory availability: risk report, out of stock, critical stock, substitution list, pricing errors and overall issue resolution.
- Receives, coordinates, and works with CSS Associates to ensure processed orders from customers, brokers, and sales area managers for shipments from manufacturing plants, warehouses and exchange locations.
- Documents all customer information and cases into Salesforce to ensure proactive approaches can be taken based on historical trends through case management.
- Demonstrates written and verbal communication for both internal and external communications.
- Will professionally handle urgent requests, feedback, and manage through ambiguity.
- Continually seeks out and pursues opportunities to enhance process effectiveness and efficiencies.
- Works on cross-functional teams to improve internal processes, documents desk and department policies and operating procedures.
- Ensures continual progress on department initiatives and improvements as assigned.
- Assist in training members of the team.
- Assists in the design and preparation of internal documentation and training for staff.
- As determined by the supervisor, provide departmental expertise and knowledge transfer to other team members.
TYPICAL EDUCATION
Bachelor’s degree (B.A. or B.S.) from 4 year college or university
RELEVANT EXPERIENCE
1+ years related experience and/or training
REQUIRED CERTIFICATIONS
OTHER INFORMATION
- Accountable for interfacing with production planning, scheduling, deployment, transportation and warehouse personnel to ensure inventory availability to meet current and projected customers needs.
- Answers product and distribution inquiries from sales, brokers and customers. Provides communication link between sales and distribution to facilitate prompt response.
- Strong negotiation skills required to ensure timely & lowest cost delivery of products to our customers.
- Identify, track and resolve customer shipment and distribution related problems. Responsible for accurately resolving deductions, short payments, and re-bills to final resolution and/or repayment.
- Communicates with customers, sales, brokers and buying groups on all issues related to bill backs, rebates, DPP, local marketing programs, and monthly volume reimbursement programs.
- Requires knowledge of JDE, BRIO and Microsoft Office Suite; foodservice pricing, rebate, & chargeback processes.
- Must have a strong understanding of the pricing and deduction management system and possess solid knowledge of the financial system to track payments and access ledger inquiries.
- The incumbent must also be able to process moderately complex data and present it to the customer in an understandable format.
- This position requires a basic knowledge of accounting principles with the ability to balance accounts.
- Must also perform semi-complex analysis and querying capabilities in Brio and have strong Microsoft Office skills (Word, Excel, Outlook).
- Must provide prompt responses, follow standard procedures, be detail-oriented, and work effectively with Simplot sales/broker teams.
- Must also be able to prioritize tasks, communicate clearly and precisely, and analyze situations and provide alternative solutions.
- Incumbents at this level resolve most questions and problems and refer only the most complex issues to higher levels.
Job Requisition ID: 27806
Travel Required:
Location(s): Simplot Headquarters - Boise
Country: United States
The Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
If the Simplot Company decides to offer you this position, such offer will be conditioned on your satisfactory completion of a post-offer criminal background check. For Washington Job Applicants, see the Washington State Attorney General’s Washington Fair Chance Act Guide and RCW 49.94.010 for more information.
INTRODUCTION
For more than 90 years, Simplot Company has grown as a family-owned, privately held global food and agriculture company. Our diverse businesses span agriculture, food production, manufacturing, mining, plant and animal sciences, ranching and cattle production, logistics, and transportation, connecting many of the essential steps that bring food from the earth to communities around the world.
That diversity creates strength, stability, and opportunity. Across our global business, employees can build new skills, explore different career paths, and contribute to meaningful work in a culture where safety is foundational.
Whatever your role, your work at Simplot contributes to something bigger. Join us to grow your career, make an impact, and help shape the future of food and agriculture.
SUMMARY
The Customer Sales Support Specialist (CSS Specialist) is an extension of the Simplot sales force in identifying and delivering the best possible service and product solutions for the customer. They are responsible for managing customer needs and information to drive sales into the business. This includes creating exceptional buying experiences and their expertise results in best-in-class customer relationship management, reduced churn, improved customer retention and a positive brand image for Simplot.
Under limited supervision, this position serves as the Customer Account subject matter expert in areas which may include: overseeing order lifecycle, inventory validation, risk report, critical stock and product substitutions, out of stock, product knowledge, pricing errors, and issue resolution.
The CSS Specialist role requires daily customer interactions via phone, email, social media, or chat applications that are time sensitive and critical to the front end of the business and customer experience. They are required to have strong product knowledge and an ability to efficiently interact with customers to understand their buying journeys and pain points. This allows them to effectively troubleshoot, make independent decisions for strategic product substitutions and act as a consultant for issues around product, pricing, scheduling, and shipping.
In addition to day-to-day Customer Sales Support activities, they will be expected to oversee more complex work processes and be an active participant in value add project work that may include training Customer Sales Support Associates, documenting policies/procedures, cross-functional or department process improvements, customer analytics and reports, and executing department initiatives.
KEY RESPONSIBILITIES
- Cultivates productive customer (Internal and External) interactions and responds to unexpected customer requests with sense of urgency and positive action.
- Serve as subject matter expert to include but not limited to, order lifecycle, inventory availability: risk report, out of stock, critical stock, substitution list, pricing errors and overall issue resolution.
- Receives, coordinates, and works with CSS Associates to ensure processed orders from customers, brokers, and sales area managers for shipments from manufacturing plants, warehouses and exchange locations.
- Documents all customer information and cases into Salesforce to ensure proactive approaches can be taken based on historical trends through case management.
- Demonstrates written and verbal communication for both internal and external communications.
- Will professionally handle urgent requests, feedback, and manage through ambiguity.
- Continually seeks out and pursues opportunities to enhance process effectiveness and efficiencies.
- Works on cross-functional teams to improve internal processes, documents desk and department policies and operating procedures.
- Ensures continual progress on department initiatives and improvements as assigned.
- Assist in training members of the team.
- Assists in the design and preparation of internal documentation and training for staff.
- As determined by the supervisor, provide departmental expertise and knowledge transfer to other team members.
TYPICAL EDUCATION
Bachelor’s degree (B.A. or B.S.) from 4 year college or university
RELEVANT EXPERIENCE
1+ years related experience and/or training
REQUIRED CERTIFICATIONS
OTHER INFORMATION
- Accountable for interfacing with production planning, scheduling, deployment, transportation and warehouse personnel to ensure inventory availability to meet current and projected customers needs.
- Answers product and distribution inquiries from sales, brokers and customers. Provides communication link between sales and distribution to facilitate prompt response.
- Strong negotiation skills required to ensure timely & lowest cost delivery of products to our customers.
- Identify, track and resolve customer shipment and distribution related problems. Responsible for accurately resolving deductions, short payments, and re-bills to final resolution and/or repayment.
- Communicates with customers, sales, brokers and buying groups on all issues related to bill backs, rebates, DPP, local marketing programs, and monthly volume reimbursement programs.
- Requires knowledge of JDE, BRIO and Microsoft Office Suite; foodservice pricing, rebate, & chargeback processes.
- Must have a strong understanding of the pricing and deduction management system and possess solid knowledge of the financial system to track payments and access ledger inquiries.
- The incumbent must also be able to process moderately complex data and present it to the customer in an understandable format.
- This position requires a basic knowledge of accounting principles with the ability to balance accounts.
- Must also perform semi-complex analysis and querying capabilities in Brio and have strong Microsoft Office skills (Word, Excel, Outlook).
- Must provide prompt responses, follow standard procedures, be detail-oriented, and work effectively with Simplot sales/broker teams.
- Must also be able to prioritize tasks, communicate clearly and precisely, and analyze situations and provide alternative solutions.
- Incumbents at this level resolve most questions and problems and refer only the most complex issues to higher levels.
Job Requisition ID: 27806
Travel Required:
Location(s): Simplot Headquarters - Boise
Country: United States
The Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
If the Simplot Company decides to offer you this position, such offer will be conditioned on your satisfactory completion of a post-offer criminal background check. For Washington Job Applicants, see the Washington State Attorney General’s Washington Fair Chance Act Guide and RCW 49.94.010 for more information.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Sales and Service Specialist
Frame your degree as role-specific
Sales and Service Specialist positions qualify for H-1B only when the employer documents a specific degree requirement for the role. A business, finance, or communications degree paired with a job description that ties analytical or technical duties to that field strengthens your specialty occupation case.
Check prevailing wage before salary negotiations
Use the OFLC Wage Search to look up the wage level for your occupation and metro area before you receive an offer. Employers filing an LCA must meet that wage floor, and knowing it prevents accepting an offer that could stall the filing.
Target employers with active LCA filing history
Use Migrate Mate to find Sales and Service Specialist roles at employers with verified LCA sponsorship history, searchable by city and role type, so you're not cold-applying to companies that have never filed for this occupation.
Clarify sponsorship scope during offer negotiation
Ask explicitly whether the employer will cover H-1B filing fees and whether they sponsor green cards. Many service-sector employers sponsor for H-1B status but haven't started PERM labor certification processes for this job category, which affects your long-term planning.
Review O*NET tasks before your interview
O*NET lists the core tasks and knowledge domains for this occupation. Aligning your resume and interview answers to those documented duties strengthens the specialty occupation argument your employer will need to make to USCIS during the petition review.
Confirm E-Verify enrollment if you're on STEM OPT
If you're extending OPT under a STEM designation, your employer must be enrolled in E-Verify before you start. Service-sector employers outside large enterprise often aren't enrolled, so verify this before signing an offer rather than discovering it after your start date.
Frequently Asked Questions
Does a Sales and Service Specialist role qualify as a specialty occupation for H-1B?
It can, but it's not automatic. USCIS requires the employer to show that a specific bachelor's degree in a directly related field is a normal requirement for the position. Generic sales roles often face scrutiny. The stronger the overlap between the job duties and a defined academic discipline, such as finance, business administration, or marketing, the more defensible the specialty occupation claim.
Which visa types realistically cover Sales and Service Specialist roles?
H-1B is the most common path if the role meets specialty occupation standards. Canadian and Mexican nationals may qualify under TN if the duties align with a recognized USMCA profession. F-1 students can work in this role during OPT or STEM OPT if the position relates to their field of study. Each path has different employer obligations and timelines, so the right fit depends on your nationality and degree.
How do I find employers who sponsor Sales and Service Specialist positions?
Migrate Mate lists employers with verified LCA sponsorship history for roles in this occupation category, searchable by location and job type. Focusing your search on companies that have already filed for similar roles reduces the time you spend educating employers about sponsorship from scratch.
Does my degree field matter for sponsorship in this role?
Yes, and it matters more here than in clearly technical roles. Degrees in business, finance, marketing, communications, or economics are most commonly accepted as directly related to Sales and Service Specialist duties. A degree in an unrelated field, even at the bachelor's level, may not satisfy USCIS unless the employer provides strong documentation tying the specific degree to the actual job tasks.
Can an employer sponsor a Sales and Service Specialist for a green card?
Yes, through the EB-3 skilled worker or EB-2 categories depending on the role's requirements. The employer must complete PERM labor certification with DOL first, which involves advertising the position to demonstrate no qualified U.S. workers are available. Processing timelines vary significantly based on your country of birth and the employer's willingness to initiate the process alongside your nonimmigrant status.
What is the prevailing wage requirement for sponsored Sales and Service Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.