Warranty Manager Jobs
Warranty Manager jobs are open across automotive, consumer electronics, manufacturing, and heavy equipment, from coordinator-level to senior and director roles, with specializations in claims administration, service contract management, and supplier quality. Find a role that fits below and apply directly.
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Showing 5 of 30+ Warranty Manager jobs
Job Description
Overview:
The Lead Warranty Performance Manager – Customer Care Aftersales Warranty Recovery strategizes and executes Customer Care Aftersales service part warranty cost recovery activities from initiation through closure across both the General Warranty / Field Action and OWT recovery paths.
The Role:
The role requires analysis of Customer Care Aftersales warranty claim data, development of recovery strategy and obtaining cross functional alignment. Work involves functioning as liaison between Customer Care Aftersales Warranty, Customer Care Aftersales and Production Purchasing, Engineering, Quality, Legal, Finance, Data Analytics / PartLink teams, and suppliers to recover costs related to Customer Care Aftersales service part warranty and field actions. Considerable initiative, attention to detail and independent judgement is required. A successful candidate will demonstrate the ability to:
What You’ll Do:
- Defines Customer Care Aftersales warranty cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads case execution from intake through settlement and closure
- Analyzes and prioritizes Customer Care Aftersales service part (ZPTI) warranty claims by supplier and labor code to build a focused, repeatable pipeline of recovery cases
- Validates claim populations, including eligible 1:1 Customer Care Aftersales /OE parts, part supersessions, and correct Customer Care Aftersales supplier mapping
- Partners with Customer Care Aftersales and Production Purchasing to confirm the sourcing path (OWT versus General Warranty) and to determine commercial strategy, leverage, and risk points
- Sets the recovery position – proposing technical factors for OWT recovery groups or building a technical responsibility position for General Warranty cases – and prepares supplier kickoff materials
- Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty, and negotiates and executes cost recovery settlements with suppliers
- Leads cross functional activities with Engineering and Quality teams to build technical/root-cause evidence and resolve supplier rebuttals, and engages Purchasing and Legal where commercial engagement and settlement agreements are required
- Oversees billing, collection, and reconciliation of recoveries through PartLink or SAL, including review and resolution of supplier bill disputes
- Supports the future-state recovery model, including adding OWT terms to new and eligible existing contracts, establishing Customer Care Aftersales recovery groups and technical factors, and enabling PartLink automated claim mapping and billing
- Applies proven OE warranty recovery processes to the Customer Care Aftersales domain, captures lessons learned, and continuously improves the process
- Help remove roadblocks and escalate stalled supplier negotiations as needed
- Communicates status of cost recovery results
- Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues.
- Build and maintain relationships internally and externally
- Exhibit a strategic, forward-thinking mindset
- Anticipate risk and opportunities throughout the process Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders
Your Skills & Abilities (Required Qualifications):
- 5+ years experience in commodity purchasing, supply chain, engineering, manufacturing, product development, logistics, program/product management, aftersales/service parts, or warranty (any internship or co-op experience will not be considered)
- Relationship Management - Develops and maintains constructive, cooperative working relationships
- Negotiation - engage in collaborative discussions to reach meaningful agreements
- Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts; comfortable working with large warranty claim data sets
- Results Focus - Take charge without prompting, seize opportunities and deliver on time
- Workload Management - Manage multiple cases and tasks with quality and prioritize by critical needs
- Highly skilled at working independently and in a team environment with a high level of ambiguity, including building new processes where none exist today
- Advanced in Microsoft Office Suite including Excel, OneNote, Teams, SharePoint or Google Office Ability to travel 5% of the time domestically
Preferred Qualifications and Competitive Edge:
- Bachelor’s degree in Business, Supply Chain Management, Engineering, Finance, or related field
- 10+ years of OEM experience, including strategy development and supplier management.
- Experience with contracts/agreements, including warranty terms and settlement agreements.
- Experience mining and analyzing large data sets using advanced Excel or BI/reporting tools
- Project management and time management skills
- Self-motivated individual willing to take the initiative to continuously improve practices and systems, including process and system automation
- Purchasing, engineering, quality or manufacturing, warranty background.
- Knowledge of materials management.
- CQI-14 Automotive Warranty Management experience
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Job Description
Overview:
The Lead Warranty Performance Manager – Customer Care Aftersales Warranty Recovery strategizes and executes Customer Care Aftersales service part warranty cost recovery activities from initiation through closure across both the General Warranty / Field Action and OWT recovery paths.
The Role:
The role requires analysis of Customer Care Aftersales warranty claim data, development of recovery strategy and obtaining cross functional alignment. Work involves functioning as liaison between Customer Care Aftersales Warranty, Customer Care Aftersales and Production Purchasing, Engineering, Quality, Legal, Finance, Data Analytics / PartLink teams, and suppliers to recover costs related to Customer Care Aftersales service part warranty and field actions. Considerable initiative, attention to detail and independent judgement is required. A successful candidate will demonstrate the ability to:
What You’ll Do:
- Defines Customer Care Aftersales warranty cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads case execution from intake through settlement and closure
- Analyzes and prioritizes Customer Care Aftersales service part (ZPTI) warranty claims by supplier and labor code to build a focused, repeatable pipeline of recovery cases
- Validates claim populations, including eligible 1:1 Customer Care Aftersales /OE parts, part supersessions, and correct Customer Care Aftersales supplier mapping
- Partners with Customer Care Aftersales and Production Purchasing to confirm the sourcing path (OWT versus General Warranty) and to determine commercial strategy, leverage, and risk points
- Sets the recovery position – proposing technical factors for OWT recovery groups or building a technical responsibility position for General Warranty cases – and prepares supplier kickoff materials
- Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty, and negotiates and executes cost recovery settlements with suppliers
- Leads cross functional activities with Engineering and Quality teams to build technical/root-cause evidence and resolve supplier rebuttals, and engages Purchasing and Legal where commercial engagement and settlement agreements are required
- Oversees billing, collection, and reconciliation of recoveries through PartLink or SAL, including review and resolution of supplier bill disputes
- Supports the future-state recovery model, including adding OWT terms to new and eligible existing contracts, establishing Customer Care Aftersales recovery groups and technical factors, and enabling PartLink automated claim mapping and billing
- Applies proven OE warranty recovery processes to the Customer Care Aftersales domain, captures lessons learned, and continuously improves the process
- Help remove roadblocks and escalate stalled supplier negotiations as needed
- Communicates status of cost recovery results
- Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues.
- Build and maintain relationships internally and externally
- Exhibit a strategic, forward-thinking mindset
- Anticipate risk and opportunities throughout the process Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders
Your Skills & Abilities (Required Qualifications):
- 5+ years experience in commodity purchasing, supply chain, engineering, manufacturing, product development, logistics, program/product management, aftersales/service parts, or warranty (any internship or co-op experience will not be considered)
- Relationship Management - Develops and maintains constructive, cooperative working relationships
- Negotiation - engage in collaborative discussions to reach meaningful agreements
- Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts; comfortable working with large warranty claim data sets
- Results Focus - Take charge without prompting, seize opportunities and deliver on time
- Workload Management - Manage multiple cases and tasks with quality and prioritize by critical needs
- Highly skilled at working independently and in a team environment with a high level of ambiguity, including building new processes where none exist today
- Advanced in Microsoft Office Suite including Excel, OneNote, Teams, SharePoint or Google Office Ability to travel 5% of the time domestically
Preferred Qualifications and Competitive Edge:
- Bachelor’s degree in Business, Supply Chain Management, Engineering, Finance, or related field
- 10+ years of OEM experience, including strategy development and supplier management.
- Experience with contracts/agreements, including warranty terms and settlement agreements.
- Experience mining and analyzing large data sets using advanced Excel or BI/reporting tools
- Project management and time management skills
- Self-motivated individual willing to take the initiative to continuously improve practices and systems, including process and system automation
- Purchasing, engineering, quality or manufacturing, warranty background.
- Knowledge of materials management.
- CQI-14 Automotive Warranty Management experience
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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Find Warranty Manager JobsWarranty Manager Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
What Employers Look For
The qualifications that appear most often in warranty manager jobs.
- 3-7 years of experience managing warranty claims in a manufacturing or automotive environment
- Proficiency with warranty management systems such as SAP, Oracle, or industry-specific warranty platforms
- Experience conducting root-cause analysis and working with engineering teams on corrective actions
- Familiarity with supplier recovery processes and warranty cost chargeback procedures
- Strong data analysis skills using Excel or similar tools to track claim trends and cost metrics
- Bachelor's degree in engineering, business, or a related technical field
Tips for Your Warranty Manager Job Search
Quantify your claims resolution outcomes
Warranty managers are hired to reduce costs and close cases faster. Your resume should show specific improvements you drove, like cutting average claim cycle time or reducing repeat defect rates, so hiring managers can see the operational impact you delivered.
Highlight cross-functional coordination experience
Warranty roles sit at the intersection of engineering, customer service, and finance. Spell out how you coordinated between those departments on root-cause investigations or supplier recovery claims. That visibility into your process sets you apart from candidates who only list outcomes.
Apply early to roles that fit
Migrate Mate lists warranty manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your industry vertical
Warranty operations differ sharply between automotive OEMs, consumer appliances, and industrial equipment. Filter your search by industry and read each posting for the product category mentioned. A resume tailored to that vertical will convert better than a generic one.
Prepare a structured case study for interviews
Most warranty manager interviews include a scenario question about a high-volume defect or a contested supplier liability situation. Walk in with a real example that covers how you identified the root cause, allocated cost responsibility, and updated the process to prevent recurrence.
Negotiate scope alongside compensation
Warranty managers vary widely in whether they own supplier chargebacks, field service teams, or only internal claims processing. During offer negotiations, clarify which functions report to you, since scope directly affects your leverage for future promotion and compensation reviews.
Warranty Manager Jobs: Frequently Asked Questions
Which companies are hiring the most warranty managers?
ABB, Taylor Morrison, and Stellantis are hiring the most warranty managers right now, with openings concentrated in Texas, Michigan, and Indiana, based on current listings on Migrate Mate as of November 2026. Automotive OEMs, heavy equipment manufacturers, and consumer appliance companies consistently post the highest volume of warranty manager roles.
How many warranty manager jobs are remote?
About 67% of warranty manager openings are fully remote or hybrid as of November 2026, though the role's physical requirements vary significantly by industry. Claims administration and data analysis functions tend to be most compatible with remote work, while roles that require hands-on product inspection or direct oversight of a service center team are typically on-site.
How do you become a warranty manager?
Most warranty managers move into the role after several years in a related function such as quality assurance, field service, customer support, or supply chain. Building experience with claims systems, root-cause analysis, and cross-departmental communication is more important than a specific degree. Demonstrating cost-reduction results and supplier negotiation experience accelerates the path to a manager title.
Can you get a warranty manager job with little experience?
Entry points into warranty management usually come through warranty analyst, claims coordinator, or quality technician roles rather than a direct hire at the manager level. If you're early in your career, focus on gaining hands-on exposure to claims processing workflows and defect tracking in any industry. Documenting measurable process improvements, even in a junior role, makes you a credible candidate for a manager opening sooner.
What does the warranty manager interview process look like?
Most warranty manager interviews follow a structured format: an initial screening call focused on your industry background, a technical round where you walk through how you've handled a complex claim or supplier dispute, and a final interview that tests your cross-functional communication and leadership style. Some employers add a case exercise asking you to analyze a claims dataset or propose a process improvement, particularly at larger manufacturers.
Where can I find and apply to warranty manager jobs?
You can find and apply to warranty manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits.
See All 30 Warranty Manager Jobs
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