Mid Level Workforce Management Specialist Jobs
Mid level workforce management specialist jobs go to professionals ready to own scheduling systems, lead capacity planning initiatives, and drive operational decisions with limited oversight. Hiring runs across Retail, Technology & Software, and Luxury Goods, with 29% of openings offering remote or hybrid arrangements, and employers like Infosys, Invesco, and Whatnot competing for specialists at this level now.
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We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.
Job Description Summary:
The Systems Analyst supports the day‑to‑day operation of key healthcare applications, with a primary focus on UKG Workforce Management (Scheduling, Timekeeping, and Clocks) and additional support for other enterprise systems such as Workday. This role requires a strong understanding of healthcare operational workflows and the ability to translate real‑world user needs into effective system support.The Systems Analyst works closely with end users to identify issues, answer questions, and support routine operational needs while meeting established Service Level Agreements (SLAs). The role also assists in documenting processes, troubleshooting system behaviors, and supporting small enhancements that improve the user experience.
This position participates in basic process improvement activities related to Application Management and contributes to maintaining stable, reliable, and user‑friendly systems across the organization.
Responsibilities And Duties:
System Analysis and Design:Analyze and document current business processes and workflows.
Identify system requirements and translate them into detailed specifications.
Design and implement solutions to improve system efficiency and user experience.
Application Support:
Provide support for (Epic, Workday, Kronos,) and other applications.
Troubleshoot and resolve system issues in a timely manner.
Coordinate with vendors and internal teams for system upgrades and patches.
Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
Project Management:
Under the direction of the Sr. Systems Analyst strong participation smaller projects related to system implementations and upgrades.
Knowledge with various project management approaches, e.g. waterfall, agile.
Training and Documentation:
Contribute to comprehensive documentation for system configurations and processes.
Assist and provide guidance on best practices.
Integration and Data Management:
Contribute to seamless integration between various healthcare applications.
Manage data integrity and security across systems.
Perform data analysis and generate reports as needed.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
Minimum Qualifications:
Bachelor's Degree: Computer and Information Science (Required)Additional Job Description:
- degree in Computer Science, Information Technology, Healthcare Administration, or a related field, Minimum of 3-5 years of experience in system analysis and support within a healthcare environment.
- Experience with Kronos/ UGK and Epic, Workday, applications. Proven track record of working on complex projects and working with cross-functional teams.
- Experience with system integration and data migration projects.
SPECIALIZED KNOWLEDGE
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Liaison with managed service providers, vendors, operational leadership
- Ability to work independently and as part of a team.
- Knowledgeable of project management tools and methodologies. Serve as a point of contact for customers, addressing inquiries and resolving issues promptly.
DESIRED ATTRIBUTES
- ITIL Foundation certification desired not required.
- Certifications in relevant technologies (e.g., Epic, Workday, Microsoft).
- Certif Experience in a large healthcare system or hospital setting.
- Experience with other healthcare applications and systems.
- Knowledge of healthcare regulations and compliance standards.
- Familiarity with cloud computing platforms (e.g., AWS, Azure).
- Experience with business intelligence and analytics tools.
Work Shift:
DayScheduled Weekly Hours :
40Department
ERP SupportJoin us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.
Job Description Summary:
The Systems Analyst supports the day‑to‑day operation of key healthcare applications, with a primary focus on UKG Workforce Management (Scheduling, Timekeeping, and Clocks) and additional support for other enterprise systems such as Workday. This role requires a strong understanding of healthcare operational workflows and the ability to translate real‑world user needs into effective system support.The Systems Analyst works closely with end users to identify issues, answer questions, and support routine operational needs while meeting established Service Level Agreements (SLAs). The role also assists in documenting processes, troubleshooting system behaviors, and supporting small enhancements that improve the user experience.
This position participates in basic process improvement activities related to Application Management and contributes to maintaining stable, reliable, and user‑friendly systems across the organization.
Responsibilities And Duties:
System Analysis and Design:Analyze and document current business processes and workflows.
Identify system requirements and translate them into detailed specifications.
Design and implement solutions to improve system efficiency and user experience.
Application Support:
Provide support for (Epic, Workday, Kronos,) and other applications.
Troubleshoot and resolve system issues in a timely manner.
Coordinate with vendors and internal teams for system upgrades and patches.
Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
Project Management:
Under the direction of the Sr. Systems Analyst strong participation smaller projects related to system implementations and upgrades.
Knowledge with various project management approaches, e.g. waterfall, agile.
Training and Documentation:
Contribute to comprehensive documentation for system configurations and processes.
Assist and provide guidance on best practices.
Integration and Data Management:
Contribute to seamless integration between various healthcare applications.
Manage data integrity and security across systems.
Perform data analysis and generate reports as needed.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
Minimum Qualifications:
Bachelor's Degree: Computer and Information Science (Required)Additional Job Description:
- degree in Computer Science, Information Technology, Healthcare Administration, or a related field, Minimum of 3-5 years of experience in system analysis and support within a healthcare environment.
- Experience with Kronos/ UGK and Epic, Workday, applications. Proven track record of working on complex projects and working with cross-functional teams.
- Experience with system integration and data migration projects.
SPECIALIZED KNOWLEDGE
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Liaison with managed service providers, vendors, operational leadership
- Ability to work independently and as part of a team.
- Knowledgeable of project management tools and methodologies. Serve as a point of contact for customers, addressing inquiries and resolving issues promptly.
DESIRED ATTRIBUTES
- ITIL Foundation certification desired not required.
- Certifications in relevant technologies (e.g., Epic, Workday, Microsoft).
- Certif Experience in a large healthcare system or hospital setting.
- Experience with other healthcare applications and systems.
- Knowledge of healthcare regulations and compliance standards.
- Familiarity with cloud computing platforms (e.g., AWS, Azure).
- Experience with business intelligence and analytics tools.
Work Shift:
DayScheduled Weekly Hours :
40Department
ERP SupportJoin us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
See All 11 Mid Level Workforce Management Specialist Jobs
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Find JobsMid Level Workforce Management Specialist Job Market
Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
- Luxury Goods
- Healthcare & Medical Services
- Investment & Asset Management
Mid Level Workforce Management Specialist Jobs: Frequently Asked Questions
How do I get a mid level workforce management specialist job?
Position your experience around ownership, not just execution. Highlight projects where you managed forecasting models, led scheduling builds, or improved adherence metrics without constant supervision. Tailor your resume to show measurable outcomes, such as reduced shrinkage or improved service level attainment. Recruiters at this level want specialists who can run a process independently, so emphasize scope and accountability over task completion.
Which companies hire mid level workforce management specialists?
Companies hiring mid level workforce management specialists right now include Infosys, Invesco, and Whatnot, based on current listings on Migrate Mate as of July 2026. Hiring at this level tends to come from contact centers, retail operations, and healthcare networks that need specialists who can manage multi-site forecasting and own intraday workflows without close supervision.
Are there remote mid level workforce management specialist jobs?
Yes, remote and hybrid options are widely available at this level. About 29% of mid level workforce management specialist openings are remote or hybrid as of July 2026, reflecting how much of the core work, including forecasting, scheduling, and real-time monitoring, is platform-based and location-independent. Fully on-site roles do still exist, particularly at operations-heavy employers with large floor-based contact centers.
How do I move up to a mid level workforce management specialist role?
Progression into mid level comes from deepening your technical skills and taking on broader ownership over time. Build proficiency in WFM platforms like Verint, NICE, or Aspect, and move beyond running reports to owning the forecasting or scheduling cycle for a team or site. Demonstrating measurable impact, such as improved forecast accuracy or reduced overtime costs, signals you are ready for the increased autonomy mid level roles require.
Which industries hire the most mid level workforce management specialists?
Mid Level workforce management specialist roles concentrate in Retail, Technology & Software, and Luxury Goods, based on current listings on Migrate Mate as of July 2026. These sectors drive hiring at this level because they operate large, distributed workforces where accurate forecasting, real-time staffing adjustments, and adherence management directly affect customer experience and operational costs.