Account Representative Jobs in Chicago, IL
Account Representative jobs in Chicago are concentrated in the Loop, River North, and the Fulton Market corridor, with strong demand across financial services, technology, and healthcare sectors. Employers hiring right now include FeverUp, Uber, and State Farm. See the openings below and apply to the ones that match your experience.
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The Account Representative is responsible for the day-to-day delivery of facilities services to a number of major client sites within a geographic territory or trade. This role plays an integral part in client work order management, operational support, and financial successes for the clients supported. This role works closely with the Team Lead to provide support to daily client challenges, execute on special projects or initiatives, and being a primary internal point of contact for the Team Lead, Customer, or Affiliate within the team.
What You'll Do:
Serve as a client point of contact for assigned locations, regularly interacting with customers, affiliates, and internal team members
Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance needs are met in a timely manner, in line with the key metrics defined by the department
Manage all service requests by understanding the issue in context, following up with the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with clients, vendors, and department leadership
Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues
Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
Fosters a positive team environment and may provide coaching or mentoring to team members
Ensures confidentiality and accuracy of internal and external data
Performs ad-hoc projects and other duties as assigned
What You Need:
Bachelor’s Degree
0-3 years of experience preferred
Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The Account Representative is responsible for the day-to-day delivery of facilities services to a number of major client sites within a geographic territory or trade. This role plays an integral part in client work order management, operational support, and financial successes for the clients supported. This role works closely with the Team Lead to provide support to daily client challenges, execute on special projects or initiatives, and being a primary internal point of contact for the Team Lead, Customer, or Affiliate within the team.
What You'll Do:
Serve as a client point of contact for assigned locations, regularly interacting with customers, affiliates, and internal team members
Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance needs are met in a timely manner, in line with the key metrics defined by the department
Manage all service requests by understanding the issue in context, following up with the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with clients, vendors, and department leadership
Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues
Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
Fosters a positive team environment and may provide coaching or mentoring to team members
Ensures confidentiality and accuracy of internal and external data
Performs ad-hoc projects and other duties as assigned
What You Need:
Bachelor’s Degree
0-3 years of experience preferred
Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 111+ Account Representative Jobs in Chicago
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Find Account Representative JobsAccount Representative Job Market in Chicago
Who's Hiring
- FeverUp26F
- Uber13
- State Farm13
- Kemps7
- Lessen7
Top Industries Hiring
- Technology & Software
- Medical Devices
Account Representative Jobs in Chicago: Frequently Asked Questions
How do I get a account representative job in Chicago?
The strongest entry point in Chicago is targeting the Loop's financial services firms, River North's tech companies, and the healthcare networks anchored across the North Side and suburbs. Candidates who can demonstrate territory management or consultative selling experience stand out in this market. Building familiarity with Chicago's dense B2B landscape, especially SaaS, insurance, and medical devices, gives you a clear edge over generalist applicants.
Which companies hire account representatives in Chicago?
Chicago account representative roles are posted by FeverUp, Uber, and State Farm and others right now, based on current listings on Migrate Mate as of September 2026. Chicago's hiring base is wide, with Fortune 500 firms headquartered downtown, fast-growing tech companies in Fulton Market, and regional insurance and financial services employers spread across the metro area.
Are there remote account representative jobs in Chicago?
Yes, though availability depends on the role type, since account representatives in field sales or client-facing capacities are typically required on-site or in territory. About 100% of account representative openings tied to Chicago are remote or hybrid as of September 2026, with remote options most common in inside sales, software, and national account management roles based out of Chicago offices.
How can I get a account representative job in Chicago with little or no experience?
The most realistic starting point in Chicago is an inside sales representative or sales development representative role at one of the city's many mid-size SaaS or fintech companies, particularly those clustered in Fulton Market and the West Loop. Chicago's large insurance carriers and healthcare distributors also hire entry-level account coordinators who transition into full representative roles within one to two years. A demonstrated ability to manage outreach volume and communicate value clearly matters more to most Chicago employers than a formal sales background.
Which industries hire the most account representatives in Chicago?
The sectors hiring the most account representatives in Chicago are Technology & Software and Medical Devices, based on current listings on Migrate Mate as of September 2026. Chicago's role as a hub for financial services, enterprise technology, and major healthcare systems creates consistent demand for account representatives who can manage complex client relationships across large institutional buyers.
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