Application Support Team Lead Jobs
Application Support Team Lead jobs are open across healthcare, financial services, government contracting, and enterprise software, at every level from senior analyst to manager, with specializations in IT operations, helpdesk management, and ITSM platform oversight. Scan the live roles below and apply to whichever ones fit.
Find JobsLooking for remote work? View remote application support team lead jobs →Overview
Showing 5 of 290+ Application Support Team Lead jobs
About Marex
Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.
Role Summary
The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.
Responsibilities
- Provide support for all trading and back-office platforms offered by Marex to both internal and external client base
- Support business users offering second and third line support
- Create and deploy PowerShell scripts providing a range of business functions
- Manage new system analysis and implementation
- Provide incident management per ITIL standards
- Liaison between technology department and business groups to communicate system changes
- Manage process and trading system documentation; produce and regularly maintain to a high standard
- Ensure active tasks retain focus through workflow and prioritization awareness
- Manage vendor system upgrades and implementation
- Manage exchange relationships and project manage mandatory upgrades
- Manage technical client onboarding
- Complete exchange reporting and compliance audits
- Provide consultative sales support
- Manage client technical requirements within Marex technology department
- Complete monthly transactional and volume reporting across all systems
- Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with
- Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Value
- At all times complying with the FCA's Code of Conduct Marex's Code of Conduct
- To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
- To report any breaches of policy to Compliance and/ or your supervisor as required
- To escalate risk events immediately
- To provide input to risk management processes, as required.
The Company may require you to carry out other duties from time to time.
Competencies, Skills and Experience
Competencies
- A collaborative team player, approachable, self-efficient and influences a positive work environment
- Demonstrates curiosity
- Resilient in a challenging, fast-paced environment
- Excels at building relationships, networking and influencing others
- Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
Skills and Experience
- Bachelor's degree in any relevant field
- Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architecture
- Must be able to work under demanding conditions with a calm demeanor
- Experience gained in a financial services background, ideally banking
- Ability to work as part of a team in an environment with changing expectations
- Proven ability to show a proactiveness in picking up issues and improving existing processes
- Process-driven and systematic mindset
- Experience with ITIL and change management processes
- Excellent documentation, communication, and organizational skills
- Ability to build strong relationships with Application Development teams and business sponsors
- General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
- Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
- Knowledge of server-side infrastructure and admin tools to include the following systems: TT, Stellar, Deltix, ATEO, IBM MQ/Algorithmics and ION Suite
- Ability to work shifts patterns (if required)
- Knowledge of Fix Messaging protocol, including support experience
- Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
- Experience in technical onboarding of new APIs and systems
- Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
- Knowledge and expertise in high frequency trading platforms
- Excellent verbal and written communication skills
- Desirable - Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this
Company Values
Acting as a role model for the values of the Company:
Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.
Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.
Developing our People - Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.
Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.
Conduct Rules
You must:
- Act with integrity
- Act with due skill, care and diligence
- Be open and cooperative with the FCA, the PRA and other regulators
- Pay due regard to the interests of customers and treat them fairly
- Observe proper standard of market conductAct to deliver good outcomes for retail customers
Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
About Marex
Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.
Role Summary
The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.
Responsibilities
- Provide support for all trading and back-office platforms offered by Marex to both internal and external client base
- Support business users offering second and third line support
- Create and deploy PowerShell scripts providing a range of business functions
- Manage new system analysis and implementation
- Provide incident management per ITIL standards
- Liaison between technology department and business groups to communicate system changes
- Manage process and trading system documentation; produce and regularly maintain to a high standard
- Ensure active tasks retain focus through workflow and prioritization awareness
- Manage vendor system upgrades and implementation
- Manage exchange relationships and project manage mandatory upgrades
- Manage technical client onboarding
- Complete exchange reporting and compliance audits
- Provide consultative sales support
- Manage client technical requirements within Marex technology department
- Complete monthly transactional and volume reporting across all systems
- Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with
- Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Value
- At all times complying with the FCA's Code of Conduct Marex's Code of Conduct
- To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
- To report any breaches of policy to Compliance and/ or your supervisor as required
- To escalate risk events immediately
- To provide input to risk management processes, as required.
The Company may require you to carry out other duties from time to time.
Competencies, Skills and Experience
Competencies
- A collaborative team player, approachable, self-efficient and influences a positive work environment
- Demonstrates curiosity
- Resilient in a challenging, fast-paced environment
- Excels at building relationships, networking and influencing others
- Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
Skills and Experience
- Bachelor's degree in any relevant field
- Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architecture
- Must be able to work under demanding conditions with a calm demeanor
- Experience gained in a financial services background, ideally banking
- Ability to work as part of a team in an environment with changing expectations
- Proven ability to show a proactiveness in picking up issues and improving existing processes
- Process-driven and systematic mindset
- Experience with ITIL and change management processes
- Excellent documentation, communication, and organizational skills
- Ability to build strong relationships with Application Development teams and business sponsors
- General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
- Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
- Knowledge of server-side infrastructure and admin tools to include the following systems: TT, Stellar, Deltix, ATEO, IBM MQ/Algorithmics and ION Suite
- Ability to work shifts patterns (if required)
- Knowledge of Fix Messaging protocol, including support experience
- Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
- Experience in technical onboarding of new APIs and systems
- Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
- Knowledge and expertise in high frequency trading platforms
- Excellent verbal and written communication skills
- Desirable - Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this
Company Values
Acting as a role model for the values of the Company:
Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.
Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.
Developing our People - Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.
Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.
Conduct Rules
You must:
- Act with integrity
- Act with due skill, care and diligence
- Be open and cooperative with the FCA, the PRA and other regulators
- Pay due regard to the interests of customers and treat them fairly
- Observe proper standard of market conductAct to deliver good outcomes for retail customers
Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
Application Support Team Lead Jobs by Experience Level
See All 290+ Application Support Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsApplication Support Team Lead Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software14
- Banking & Financial Services11
- Investment & Asset Management3
- Medical Devices1
- Staffing & Recruiting1
What Employers Look For
The qualifications that appear most often in application support team lead jobs.
- 3 to 5 years of experience in application support or IT operations with at least one year in a lead or supervisory role
- Hands-on experience administering an ITSM platform such as ServiceNow or Jira Service Management
- Demonstrated ability to manage SLA compliance, ticket queue prioritization, and escalation workflows
- Proficiency with monitoring and alerting tools used to detect and triage application incidents
- Strong communication skills for coordinating between technical teams, vendors, and business stakeholders during incidents
- ITIL Foundation certification or equivalent knowledge of service management frameworks and change control processes
Tips for Your Application Support Team Lead Job Search
Quantify your team leadership outcomes
Hiring managers for application support team leads want to see concrete impact. Replace vague statements like 'managed a team' with specifics: how many direct reports you led, ticket volume your team handled, and improvements you drove in SLA compliance or resolution time.
Highlight your ITSM tool proficiency early
Many applicant tracking systems screen for platform keywords before a human reads your resume. Name the specific ITSM and monitoring tools you've administered, such as ServiceNow, Jira Service Management, or Dynatrace, in your skills section and in your work history.
Apply early to roles that fit
Migrate Mate lists application support team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your escalation depth
Job listings distinguish between leads who handle Tier 1 and Tier 2 escalations versus those managing Tier 3 and vendor coordination. Match your application to roles where your escalation experience aligns, so you're not underselling or stretching your background.
Prepare a structured incident case study
Interviewers for application support leads almost always ask about a major incident you managed. Prepare a concise account covering the alert trigger, the communication chain you ran, the resolution steps, and the post-incident review you led or contributed to.
Negotiate on-call expectations before accepting
Application support team lead roles often carry on-call or after-hours rotation responsibilities that aren't fully detailed in the offer letter. Ask during final-stage conversations how the rotation is structured, what the average monthly frequency is, and whether additional compensation applies.
Application Support Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most application support team leads?
The companies hiring the most application support team leads right now include The Depository Trust & Clearing Corporation (DTCC), BNY, and Sirona Medical, with the largest share of openings in Texas, California, and New York, based on current listings on Migrate Mate as of November 2026. Healthcare systems, federal contractors, and large financial institutions consistently represent the highest volume of postings for this role.
How many application support team lead jobs are remote?
About 72% of application support team lead openings are fully remote or hybrid as of November 2026, with availability varying by industry and employer. Sub-areas with the highest remote share include enterprise software support and SaaS platform operations, while roles tied to on-premises infrastructure or regulated industries such as healthcare and government contracting tend to require an on-site presence.
How do you become an application support team lead?
Start by building several years of hands-on experience in application support, service desk, or IT operations, then take on informal leadership responsibilities such as mentoring junior analysts or coordinating incident bridges. Earning an ITIL Foundation certification signals readiness for a formal lead role. When applying, emphasize process improvements you owned, escalation paths you managed, and measurable outcomes your team delivered under your coordination.
Can you get hired as an application support team lead with limited experience?
Moving into an application support team lead role with limited formal lead experience is possible if you demonstrate readiness through other signals. Document any informal leadership you've done, such as training new hires, owning a critical application, or running post-incident reviews. Applying at smaller organizations or companies undergoing rapid growth gives you the best chance, since those employers are more likely to promote based on potential and technical depth rather than years in a titled lead role.
What does the application support team lead interview process look like?
The process typically includes an initial screening call with a recruiter or HR contact, followed by a technical interview focused on your ITSM experience, escalation judgment, and incident management approach. A final round often involves a panel with an IT manager and a business stakeholder, where you may be asked to walk through a past incident or describe how you would handle a team performance issue. Some employers add a short take-home scenario involving a mock ticket backlog or SLA analysis.
Where can I find and apply to application support team lead jobs?
You can find and apply to application support team lead jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level, industry preference, and remote or on-site needs, then apply directly to each listing that fits.
See All 290+ Application Support Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs