Help Desk Engineer Jobs
Help Desk Engineer jobs are open across healthcare, financial services, education, and managed service providers, at every level from entry-level technician to senior and lead engineer, with specializations in desktop support, network troubleshooting, and ITSM tooling. Scan the live roles below and apply to whichever ones fit.
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About Us
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that "Your Mission is Our Passion" and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
Overview
The Technical IT Support Specialist, Associate is responsible for providing Tier 2 IT support to end-users within the organization. This role ensures the effective resolution of technical issues across various communication channels, including phone, in-person support, and remote assistance. The specialist follows established procedures to troubleshoot and escalate IT incidents while maintaining service quality standards.
Responsibilities
- Serves as the Tier 2 Support for the computer user community.
- Responds to customers via phone, in person, and through remote support channels.
- Follows established procedures to process IT requests for services and troubleshoots IT incidents to either resolve or escalate outside the Service Desk according to service level guidance.
- Record all activities within the NIH central ticket tracking system and document cases thoroughly and accurately in real time, per service standards.
- Documents problem resolutions as knowledge records in the NIH IT Knowledge Base.
- Follows quality control workflow to ensure proper documentation and quality of case handling.
- Must coordinate communications channels during major incidents and record problem investigations in the NIH ServiceNow tracking system in a timely fashion.
- Support Windows and Mac computers and other endpoint devices/peripherals in a lab/scientific environment.
Qualifications
- Bachelors degree, or an Associates degree with a minimum of 2 years of relevant experience, or a High School diploma with a minimum of 6 years of relevant experience.
- Knowledge of current PC and Apple Macintosh operating systems.
- Must be able to obtain a Public Trust clearance
Desired Qualifications
- Requires technical computer and customer service skills.
- General experience includes increasing responsibilities in information technology service management.
- Experience managing ticket queues and handling ticket assignments.
- Excellent ServiceNow skills
- Previous experience providing help desk support within NIH
EEO
DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.
DLH is committed to maintaining a fair and authentic interview process
About Us
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that "Your Mission is Our Passion" and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
Overview
The Technical IT Support Specialist, Associate is responsible for providing Tier 2 IT support to end-users within the organization. This role ensures the effective resolution of technical issues across various communication channels, including phone, in-person support, and remote assistance. The specialist follows established procedures to troubleshoot and escalate IT incidents while maintaining service quality standards.
Responsibilities
- Serves as the Tier 2 Support for the computer user community.
- Responds to customers via phone, in person, and through remote support channels.
- Follows established procedures to process IT requests for services and troubleshoots IT incidents to either resolve or escalate outside the Service Desk according to service level guidance.
- Record all activities within the NIH central ticket tracking system and document cases thoroughly and accurately in real time, per service standards.
- Documents problem resolutions as knowledge records in the NIH IT Knowledge Base.
- Follows quality control workflow to ensure proper documentation and quality of case handling.
- Must coordinate communications channels during major incidents and record problem investigations in the NIH ServiceNow tracking system in a timely fashion.
- Support Windows and Mac computers and other endpoint devices/peripherals in a lab/scientific environment.
Qualifications
- Bachelors degree, or an Associates degree with a minimum of 2 years of relevant experience, or a High School diploma with a minimum of 6 years of relevant experience.
- Knowledge of current PC and Apple Macintosh operating systems.
- Must be able to obtain a Public Trust clearance
Desired Qualifications
- Requires technical computer and customer service skills.
- General experience includes increasing responsibilities in information technology service management.
- Experience managing ticket queues and handling ticket assignments.
- Excellent ServiceNow skills
- Previous experience providing help desk support within NIH
EEO
DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.
DLH is committed to maintaining a fair and authentic interview process
Help Desk Engineer Jobs by Experience Level
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Find Help Desk Engineer JobsHelp Desk Engineer Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software13
- Manufacturing3
- Education2
- Consumer Goods2
- Food & Beverage1
What Employers Look For
The qualifications that appear most often in help desk engineer jobs.
- Proficiency with ticketing systems such as ServiceNow, Zendesk, or Jira Service Management
- Experience troubleshooting Windows and macOS endpoints in a corporate environment
- CompTIA A+ certification or equivalent vendor-neutral credential
- Familiarity with Active Directory user and group management
- Strong verbal and written communication skills for end-user support
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Help Desk Engineer Job Search
Tailor your resume to each tier
Entry-level roles prioritize certifications like CompTIA A+ and hands-on troubleshooting examples, while senior postings want ITSM platform experience and ticket metrics. Match the language in your resume to the seniority level you're actually targeting, not a one-size-fits-all summary.
Quantify your ticket resolution history
Hiring managers for help desk engineer roles respond to specifics: average tickets closed per day, first-call resolution rates, and mean time to resolution. Pull these numbers from your ATS or ticketing system export before you apply so they're ready to drop into your resume.
Apply early to roles that fit
Migrate Mate lists help desk engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by the ticketing system listed
Job postings for help desk engineers almost always name the ticketing platform in use, whether that's ServiceNow, Jira Service Management, or Zendesk. Prioritize openings that match tools you already know, since employers rarely train from scratch on their core ITSM stack.
Prepare for scenario-based technical screens
Most help desk engineer interviews include a live troubleshooting scenario, often something like a user locked out of Active Directory or a VPN connectivity failure. Practice talking through your diagnostic steps out loud so your process is clear, not just your answer.
Negotiate on-call expectations upfront
Many help desk engineer offers include on-call rotations that aren't always clear in the job posting. Ask directly about rotation frequency, response-time expectations, and whether on-call hours are compensated separately before you accept so there are no surprises on day one.
Help Desk Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most help desk engineers?
The companies hiring the most help desk engineers right now include Software Technology, General Dynamics Information Technology, and Courser, with the largest share of openings in Texas, Florida, and Virginia, based on current listings on Migrate Mate as of November 2026. Healthcare systems, managed service providers, and large financial institutions tend to post the highest volumes year-round.
How many help desk engineer jobs are remote?
About 26% of help desk engineer openings are fully remote or hybrid as of November 2026, though fully on-site roles are still common for positions that require hands-on hardware support. Remote availability is highest for roles focused on software troubleshooting, cloud application support, and Level 1 or Level 2 ticket resolution.
How do you become a help desk engineer?
Start by earning a foundational certification like CompTIA A+ to demonstrate core hardware and software knowledge. Build hands-on experience through a home lab, volunteer IT support, or an entry-level desktop support role. Develop familiarity with at least one major ticketing platform and practice troubleshooting common scenarios like account lockouts, network connectivity failures, and printer issues before applying.
Can you get hired as a help desk engineer with no experience?
Yes, many employers hire help desk engineers at the entry level if you can demonstrate technical aptitude and communication skills. A CompTIA A+ certification, a home lab that shows hands-on troubleshooting practice, and a willingness to work varied shifts or on-call rotations all strengthen your candidacy when formal work history is thin.
What does the help desk engineer interview process look like?
Most help desk engineer interview processes start with a recruiter phone screen focused on your technical background and availability. This is followed by one or two rounds with the hiring manager or team, which typically include scenario-based troubleshooting questions, a walk-through of a past complex ticket you resolved, and sometimes a short live technical exercise involving a simulated user issue.
Where can I find and apply to help desk engineer jobs?
You can find and apply to help desk engineer jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits your background and location preferences.
See All 474+ Help Desk Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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