Area Director Jobs in Fort Worth, TX

Company Description

Platinum Copier Solutions LLC is a rapidly growing office technology provider headquartered in Texas, proudly expanding our service footprint into the Dallas/Fort Worth (DFW) metroplex and surrounding areas. Our mission is to deliver high-end copier and printing solutions at competitive prices while providing practical, real-world business support to our clients. This commitment has earned us a loyal customer base and continues to drive our growth.

We are committed to fostering a professional, team-oriented environment where employees can grow their technical skills, deliver exceptional service and take pride in their work. This is an opportunity to join a company where you can build a long-term career – one you can truly see yourself retiring from.

Field Service Technician – DFW Area

Platinum Copier Solutions is seeking a skilled and customer-focused Field Service Technician to support our growing client base across the Dallas/Fort Worth area and surrounding communities.

This role is primarily responsible for the diagnosis, repair, maintenance, and installation of copiers, printers and office technology equipment in a field-based environment. The ideal candidate enjoys hands-on technical work, problem-solving, and building strong customer relationships.

Responsibilities and Duties:

• Provide on-site service, maintenance, and repair for copiers, printers, and multifunction devices
• Delivery, install and configure new equipment, including network setup and customer onboarding
• Diagnose and resolve hardware, software, and connectivity issues (network printing, scanning, etc.)
• Perform preventive maintenance to ensure optimal device performance
• Deliver a high level of customer service, ensuring clear communication and timely resolution
• Manage and complete assigned service calls, orders, priority levels within scheduled timeframes
• Maintain accurate service records, parts usage, and call notes
• Collaborate with internal support teams to resolve escalated technical issues
• Maintain company vehicle, tools, and parts inventory
• Identify opportunities to improve service efficiency and customer satisfaction
• Participate in special projects and perform other duties as assigned based on business needs

Experience and Qualifications:

• Valid Texas Driver’s License with a clean driving record
• Experience in copier/printer service, office equipment repair, or related technical field preferred
• Excellent communication skills with a customer-first mindset
• Strong working knowledge of Windows operating systems, basic networking, print drivers, scanning configurations, and connectivity troubleshooting
• Experience with Sharp copier products and brand
• Strong mechanical and troubleshooting skills
• Ability to work independently and manage time effectively in a field environment
• Ability to lift and move equipment (with appropriate tools/assistance)

Note: This job description is intended to provide a general overview of the position. Responsibilities and requirements may be adjusted based on business needs.

What We Offer:

• Competitive hourly pay based on experience.
• Company vehicle (for field service use)
• Opportunities for training and career growth
• Supportive team environment with strong leadership

Pay: $26.00 - $31.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Dental insurance
• Employee assistance program
• Employee discount
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Tools provided
• Vision insurance

Work Location: In person