Assistant Rooms Operations Manager Jobs
Assistant Rooms Operations Manager jobs are open across hotels, resorts, and full-service hospitality groups, from entry-level supervisory roles to senior property management positions, with specializations in front desk operations, housekeeping coordination, and guest experience. Find a role that fits below and apply directly.
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Showing 5 of 32+ Assistant Rooms Operations Manager jobs
Job Number26148179
Job CategoryRooms & Guest Services Operations
Location35 14th Street NE, ATLANTA GA 30309, United States
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $60,000-$73,000 annually
Bonus Eligible: Y
JOB SUMMARY
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
Managing Profitability
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number26148179
Job CategoryRooms & Guest Services Operations
Location35 14th Street NE, ATLANTA GA 30309, United States
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $60,000-$73,000 annually
Bonus Eligible: Y
JOB SUMMARY
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
Managing Profitability
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Find JobsAssistant Rooms Operations Manager Job Market
Who's Hiring
- Marriott International24
- Accor1
- Hyatt1
- Highgate1
- Canyon Ranch1
Top Industries Hiring
- Hospitality & Tourism
What Employers Look For
The qualifications that appear most often in assistant rooms operations manager jobs.
- Two or more years of supervisory experience in hotel front office or housekeeping operations
- Proficiency with property management systems such as Opera, Fosse, or OnQ
- Strong working knowledge of front desk procedures, room assignments, and check-in and check-out workflows
- Demonstrated ability to manage and schedule hourly staff across multiple rooms divisions
- Experience maintaining guest satisfaction scores and resolving escalated service complaints
- Associate's or bachelor's degree in hospitality management or a related field
Tips for Your Assistant Rooms Operations Manager Job Search
Tailor your resume to property type
Hotel brands, independent resorts, and casino hotels each have distinct operational priorities. Highlight the property types you've worked at, your average room count managed, and any brand-specific service standards you've maintained, so hiring managers can immediately see the right fit.
Certify your hospitality operations knowledge
Many employers filter for candidates with a Certified Hotel Administrator credential or a Rooms Division Management certificate. If you don't have one yet, completing a short certification through a recognized hospitality association strengthens your application against candidates with similar experience.
Apply early to roles that fit
Migrate Mate lists assistant rooms operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Quantify your operational impact on applications
Hiring managers for rooms operations roles respond to measurable outcomes. Replace vague descriptions with specifics: occupancy rates you maintained, guest satisfaction scores you improved, or front desk error rates you reduced. Numbers make your experience stand out from general hospitality resumes.
Prepare for scenario-based interview questions
Interviewers frequently present real operational problems, like a housekeeping shortage on a sold-out night or a guest escalation during peak check-in. Practice talking through your decision-making process step by step, referencing how you balanced staff resources, guest priorities, and department communication.
Negotiate by referencing property-specific demands
When discussing compensation, tie your ask to the complexity of the role: full-service vs. select-service, 24-hour operations, or multi-department oversight. Demonstrating that you understand what the property actually requires positions you as a serious candidate and justifies a stronger offer.
Assistant Rooms Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most assistant rooms operations managers?
The most active employers for assistant rooms operations managers right now are Marriott International, Accor, and Hyatt, and the most openings are in Florida, Massachusetts, and Texas, based on current listings on Migrate Mate as of November 2026. Demand tends to track closely with hotel occupancy trends and new property openings.
How many assistant rooms operations manager jobs are remote?
About 50% of assistant rooms operations manager openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most rooms division roles. The sub-areas most likely to offer remote or hybrid arrangements include corporate training, multi-property quality assurance, and rooms operations consulting roles rather than on-property positions.
How do you become an assistant rooms operations manager?
Start by gaining front desk or housekeeping supervisor experience at a full-service or select-service property. Build familiarity with a property management system, work through at least one busy season to show you can manage high-volume operations, then move into a shift lead or assistant manager role. A hospitality management degree or a recognized rooms division certification helps when competing for positions at larger branded properties.
How do you get hired as an assistant rooms operations manager with little experience?
Focus on roles at select-service or independent hotels, which typically have smaller teams and are more open to promoting from within. Emphasize transferable skills like scheduling, customer conflict resolution, and cross-department coordination from adjacent hospitality roles. If your experience is thin, completing a short rooms division or hotel operations certificate signals commitment to the specialty and helps your application move past the first screening.
What does the assistant rooms operations manager interview process look like?
Most hiring processes start with a phone or video screen from a human resources contact, followed by an in-person interview with the director of rooms or general manager. Expect scenario questions about handling understaffing, guest escalations, and cross-departmental coordination. Some properties add a walk-through of the property or a brief practical exercise where you review a mock scheduling or occupancy challenge before a final offer conversation.
Where can I find and apply to assistant rooms operations manager jobs?
You can find and apply to assistant rooms operations manager jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and preferred property type, then apply directly to each opening that fits.
See All 32 Assistant Rooms Operations Manager Jobs
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