Assistant Vice President of Client Services Jobs
Assistant Vice President of Client Services jobs are open across financial services, insurance, healthcare, and technology, from mid-senior to executive-adjacent levels, with specializations in account management, relationship strategy, and service operations. See the openings below and apply to the ones that match your experience.
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Lumanity is dedicated to improving patient health by accelerating and optimizing access to medical advances. We partner with life sciences companies around the world to generate evidence to demonstrate the value of their product, translate the science and data into compelling product narratives, and enable commercial decisions that position these products for success in the market. We do this through three strategic and complimentary areas of focus: Strategy and Insights, Value Access and Outcomes, and Medical Strategy and Communications (MSC).
Responsibilities / Position overview:We are seeking an experienced Client Partnerships and Growth Strategy Vice President to join our Medical Strategy and Communications (MSC) team.
This individual will play a crucial role in expanding MSC’s footprint within the life sciences industry. Central to this position will be powering efficient and effective new business development for the practice - securing, leading and driving RFPs from start to finish. That includes securing new Agency of Record (AoR) relationships as well as capitalizing and expanding on existing AoRs and client relationships into new therapy areas, brands and remits. You will help drive the growth of key clients within the MS&C practice, enabling and supporting client leads and the practice in growing revenue and contribution from priority practice-level and capability-level clients. Lastly, you will work closely with our marketing colleagues to set marketing strategies and thought leadership programs that dovetail and support our new business drive.
You will liaise heavily with other members of the Growth Strategy team, the practice capability leads, client-facing leaders and the central Commercial (marketing and business development) teams. In addition to your global practice focus, you will be actively engaged in partnering with other business development colleagues across Lumanity.
As an experienced business development professional, you will understand what it takes to win RFPs, whether that be guiding teams to a winning pitch or leading and driving the lions share of the RFP content yourself. Ideally, your expertise would be founded in leading accounts and clients from across our three communications capabilities: scientific and medical communications, brand communications and promotion, patient engagement and communications. However, we will also consider candidates that can credibly lead business development in two of these areas.
The ideal candidate brings an adept consultative approach, credibility with senior stakeholders, a network of senior client prospects in pharma and biotech, and the ability to persuade and influence internal and external stakeholders.
You will report to the SVP, Growth Strategy and be part of the MS&C practice.
Primary Responsibilities:
-
Business development – working closing with other members of the growth strategy team and with the practice leaders to drive efficient and effective business development including, but not limited to;
- Developing and maintaining NBD processes, tools and assets
- Leading and/or facilitating training
- Targeted networking
- Leading and supporting RFIs and RFPs, in particular those for the key MS&C clients, from start to finish including pitch narrative and content
- Building relationships with and engaging biopharmaceutical procurement teams on behalf of MS&C, to support our inclusion in upcoming, relevant RFIs and RFPs
- Key client revenue and contribution growth – partner with MS&C client leaders, supporting the development of the practice growth mindset and establishing capabilities, processes, training and tools to achieve the strategic revenue and contribution targets of the practice’s key clients.
- Consultative selling – engage directly with key Lumanity clients and client prospects to identify and securing revenue growth (organic and new new business) in conjunction with Lumanity senior client partners.
- Go-to-market strategy/commercialization strategy – partner with members of the growth strategy team and the MSC capability leaders to develop/refine and rollout our go-to-market / commercialization strategy. This could include our three capabilities, existing and new offerings and tech solutions.
- Marketing and thought leadership – provide input into our marketing strategy and plan, including congress presence and thought leadership plans. Support your marketing colleagues in cascading marketing deliverables to clients and internal stakeholders as well as capitalizing on converting the resulting Marketing Qualified Leads (MQLs) into sales leads. This may include attendance at key congresses, webinars and events.
About You
You will be an agile, highly motivated, and team-focused individual with proven experience in strategically leading complex client facing selling scenarios. You will be enthused and at-home in working within a fast-paced consultancy environment. For this senior role, you will need personal energy, confidence, and excellent influencing skills. You need to be a level-headed thinker with honed leadership skills, able to collaborate and drive change at an organizational and team level. Above all, you need to be an excellent communicator and a team player, with tenacity and a passion for driving the business forward and delivering high-quality services and solutions.
Given the global nature of our work, this individual will need to work flexibly across time zones, both to engage US and European clients and prospects and also to effectively work with our global, geographically spread team.
Essential Skills & Experience:
15+ years of experience with relevant expertise and successful track record in client leadership (in two or more of our three capabilities: scientific and medical communications, brand communications and promotion and/or patient engagement and communications) in professional services or in-house for the biopharmaceutical industry.- Demonstrated experience and success in a professional services environment, and in creating, applying, and disseminating new processes and procedures in a rapidly growing entrepreneurial organization.
- Experience working with top tier pharmaceutical and biotechnology companies.
- Ability to lead others, influence and collaborate in a matrix environment.
- Develop and nurture relationships with senior client executives to understand their strategic issues and key priorities.
- Facilitating difficult conversations with senior level employees and customers.
- Excellent English oral and written communication skills with a view to liaising with technical and non-technical clients (both internally and externally).
- Strong interpersonal skills; interact effectively with individuals from varying levels both. internally and externally; ability to quickly form relationships, drive a common vision, and break through barriers.
- Exceptional management skills with excellent executive level verbal and written communication.
- Broad and deep understanding of the pharmaceutical, healthcare or life sciences industry.
- Experienced in the use of Microsoft office, including Excel and PowerPoint. Expertise in using CRM, marketing/sales analytics and/or financial analytics tools strongly preferred.
- Competitive salary (dependent on experience) plus bonus scheme
- Pension scheme
- Healthcare and wellbeing benefits
Lumanity is committed to creating a diverse environment and are proud to be an equal opportunities employer. All qualified applicants will receive consideration for employment on the basis of merit, and in accordance with legislative requirements.
Lumanity is dedicated to improving patient health by accelerating and optimizing access to medical advances. We partner with life sciences companies around the world to generate evidence to demonstrate the value of their product, translate the science and data into compelling product narratives, and enable commercial decisions that position these products for success in the market. We do this through three strategic and complimentary areas of focus: Strategy and Insights, Value Access and Outcomes, and Medical Strategy and Communications (MSC).
Responsibilities / Position overview:We are seeking an experienced Client Partnerships and Growth Strategy Vice President to join our Medical Strategy and Communications (MSC) team.
This individual will play a crucial role in expanding MSC’s footprint within the life sciences industry. Central to this position will be powering efficient and effective new business development for the practice - securing, leading and driving RFPs from start to finish. That includes securing new Agency of Record (AoR) relationships as well as capitalizing and expanding on existing AoRs and client relationships into new therapy areas, brands and remits. You will help drive the growth of key clients within the MS&C practice, enabling and supporting client leads and the practice in growing revenue and contribution from priority practice-level and capability-level clients. Lastly, you will work closely with our marketing colleagues to set marketing strategies and thought leadership programs that dovetail and support our new business drive.
You will liaise heavily with other members of the Growth Strategy team, the practice capability leads, client-facing leaders and the central Commercial (marketing and business development) teams. In addition to your global practice focus, you will be actively engaged in partnering with other business development colleagues across Lumanity.
As an experienced business development professional, you will understand what it takes to win RFPs, whether that be guiding teams to a winning pitch or leading and driving the lions share of the RFP content yourself. Ideally, your expertise would be founded in leading accounts and clients from across our three communications capabilities: scientific and medical communications, brand communications and promotion, patient engagement and communications. However, we will also consider candidates that can credibly lead business development in two of these areas.
The ideal candidate brings an adept consultative approach, credibility with senior stakeholders, a network of senior client prospects in pharma and biotech, and the ability to persuade and influence internal and external stakeholders.
You will report to the SVP, Growth Strategy and be part of the MS&C practice.
Primary Responsibilities:
-
Business development – working closing with other members of the growth strategy team and with the practice leaders to drive efficient and effective business development including, but not limited to;
- Developing and maintaining NBD processes, tools and assets
- Leading and/or facilitating training
- Targeted networking
- Leading and supporting RFIs and RFPs, in particular those for the key MS&C clients, from start to finish including pitch narrative and content
- Building relationships with and engaging biopharmaceutical procurement teams on behalf of MS&C, to support our inclusion in upcoming, relevant RFIs and RFPs
- Key client revenue and contribution growth – partner with MS&C client leaders, supporting the development of the practice growth mindset and establishing capabilities, processes, training and tools to achieve the strategic revenue and contribution targets of the practice’s key clients.
- Consultative selling – engage directly with key Lumanity clients and client prospects to identify and securing revenue growth (organic and new new business) in conjunction with Lumanity senior client partners.
- Go-to-market strategy/commercialization strategy – partner with members of the growth strategy team and the MSC capability leaders to develop/refine and rollout our go-to-market / commercialization strategy. This could include our three capabilities, existing and new offerings and tech solutions.
- Marketing and thought leadership – provide input into our marketing strategy and plan, including congress presence and thought leadership plans. Support your marketing colleagues in cascading marketing deliverables to clients and internal stakeholders as well as capitalizing on converting the resulting Marketing Qualified Leads (MQLs) into sales leads. This may include attendance at key congresses, webinars and events.
About You
You will be an agile, highly motivated, and team-focused individual with proven experience in strategically leading complex client facing selling scenarios. You will be enthused and at-home in working within a fast-paced consultancy environment. For this senior role, you will need personal energy, confidence, and excellent influencing skills. You need to be a level-headed thinker with honed leadership skills, able to collaborate and drive change at an organizational and team level. Above all, you need to be an excellent communicator and a team player, with tenacity and a passion for driving the business forward and delivering high-quality services and solutions.
Given the global nature of our work, this individual will need to work flexibly across time zones, both to engage US and European clients and prospects and also to effectively work with our global, geographically spread team.
Essential Skills & Experience:
15+ years of experience with relevant expertise and successful track record in client leadership (in two or more of our three capabilities: scientific and medical communications, brand communications and promotion and/or patient engagement and communications) in professional services or in-house for the biopharmaceutical industry.- Demonstrated experience and success in a professional services environment, and in creating, applying, and disseminating new processes and procedures in a rapidly growing entrepreneurial organization.
- Experience working with top tier pharmaceutical and biotechnology companies.
- Ability to lead others, influence and collaborate in a matrix environment.
- Develop and nurture relationships with senior client executives to understand their strategic issues and key priorities.
- Facilitating difficult conversations with senior level employees and customers.
- Excellent English oral and written communication skills with a view to liaising with technical and non-technical clients (both internally and externally).
- Strong interpersonal skills; interact effectively with individuals from varying levels both. internally and externally; ability to quickly form relationships, drive a common vision, and break through barriers.
- Exceptional management skills with excellent executive level verbal and written communication.
- Broad and deep understanding of the pharmaceutical, healthcare or life sciences industry.
- Experienced in the use of Microsoft office, including Excel and PowerPoint. Expertise in using CRM, marketing/sales analytics and/or financial analytics tools strongly preferred.
- Competitive salary (dependent on experience) plus bonus scheme
- Pension scheme
- Healthcare and wellbeing benefits
Lumanity is committed to creating a diverse environment and are proud to be an equal opportunities employer. All qualified applicants will receive consideration for employment on the basis of merit, and in accordance with legislative requirements.
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Find JobsAssistant Vice President of Client Services Job Market
Who's Hiring
Top Industries Hiring
- Fintech
- Insurance
- Marketing & Advertising
- Transportation & Logistics
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in assistant vice president of client services jobs.
- 7 or more years of experience in client services, account management, or relationship management
- Demonstrated ability to manage and grow a portfolio of enterprise or institutional clients
- Strong proficiency with CRM platforms and client reporting tools
- Experience leading and developing a team of client services professionals
- Bachelor's degree in business, finance, communications, or a related field
- Familiarity with industry-specific compliance and service-level agreement requirements
Tips for Your Assistant Vice President of Client Services Job Search
Quantify retention and revenue metrics
Your resume needs numbers that reflect client outcomes: retention rates, portfolio growth, and revenue protected or expanded under your oversight. Hiring managers at this level expect you to own results, not just describe responsibilities. Lead each bullet with the outcome, then the action.
Apply early to roles that fit
Migrate Mate lists assistant vice president of client services openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by client segment type
Filter for roles that name the client tier you know best: enterprise, mid-market, or SMB. Your background managing a book of enterprise accounts won't translate the same way to a high-volume SMB role, and mismatched applications rarely advance past screening.
Prepare a client escalation case study
Interviewers at the AVP level almost always probe your approach to high-stakes client situations. Have one specific escalation story ready that shows how you diagnosed the issue, coordinated internally, and preserved the relationship. Walk through the outcome without making the client look bad.
Negotiate scope alongside compensation
When you receive an offer, clarify the book of business size, team headcount, and reporting structure before discussing salary. These shape your actual workload and advancement path far more than a title difference, and asking shows the strategic thinking the role demands.
Follow up with a service recovery framing
After a final-round interview, send a follow-up note that connects one point from the conversation to a client challenge you solved before. It reinforces your fit for a role defined by relationship continuity and shows you think about follow-through the way clients expect you to.
Assistant Vice President of Client Services Jobs: Frequently Asked Questions
Which companies are hiring the most assistant vice president of client servicess?
The most active employers for assistant vice president of client servicess right now are JPMorganChase, Citco, and EXL Service, and the most openings are in New York, California, and Texas, based on current listings on Migrate Mate as of November 2026. Financial services firms and insurance carriers consistently post the highest volume of openings at this level.
How many assistant vice president of client services jobs are remote?
About 80% of assistant vice president of client services openings are fully remote or hybrid as of November 2026, with remote arrangements more common in technology-focused client success and SaaS account management sub-roles than in traditional financial services or insurance, where in-person client relationship expectations remain stronger.
How do you become a assistant vice president of client services?
Most people reach this role by progressing through client services or account management from individual contributor to manager, then director or senior manager. Building a record of expanding client relationships, retaining at-risk accounts, and leading teams is what moves candidates into AVP consideration. Some employers also prioritize cross-functional experience in operations or product alongside direct client-facing work.
How do you get hired as an assistant vice president of client services with little experience at this level?
If you're stepping into your first AVP role, the strongest path is demonstrating that you've already been doing the work informally. Highlight instances where you led client strategy, mentored junior staff, or owned escalations without the official title. Smaller firms and high-growth companies are more willing to promote into AVP roles based on demonstrated capability rather than strict title history.
What does the assistant vice president of client services interview process look like?
The process typically moves through an initial recruiter screen, a hiring manager conversation focused on your client portfolio and leadership philosophy, and one or more panel rounds with cross-functional stakeholders like operations, sales, or product. Many employers include a case study or presentation component where you're asked to outline how you'd handle a client situation or structure a team initiative.
Where can I find and apply to assistant vice president of client services jobs?
You can find and apply to assistant vice president of client services jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and seniority, then apply directly to each listing that fits your experience and the type of client base you want to work with.
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