Phone Operator Jobs
Phone Operator jobs are open across healthcare, government, telecommunications, and corporate services, from entry-level to senior and supervisory roles, with specializations in medical answering services, emergency dispatch, and customer support. Find a role that fits below and apply directly.
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Customer Service Representative / Call Center
Excellent Customer Service is a Must!
Shore Transit is looking for a dependable, friendly, and professional Customer Service Representative to join our team.
Day and Night Shifts Available
Up to 40 Hours Per Week
Responsibilities include, but are not limited to:
- Answering inbound calls from taxi and non-emergency medical transportation customers.
- Booking reservations accurately using our dispatch system.
- Providing exceptional customer service in a fast-paced call center environment.
- Handling customer inquiries professionally and following through in a timely manner.
- Communicating effectively with drivers, dispatchers, and customers to ensure quality service.
- Occasionally assisting with driving duties when needed. Driving assignments are very rare but may be required to help cover operational needs.
Qualifications:
- 1–2 years of customer service or call center experience preferred.
- Ability to multitask and work efficiently in a fast-paced environment.
- Excellent communication, listening, and problem-solving skills.
- Basic computer skills and accurate typing ability.
- Strong attention to detail and organizational skills.
- Dependable, professional, and team-oriented.
- Must be able to obtain a City of Quincy Hackney License if driving duties are required.
- To qualify for a Hackney License, applicants must possess a valid Massachusetts driver's license, have a good driving record, pass a criminal background check, and successfully complete a pre-employment drug screening, including testing for marijuana, in accordance with company policy and applicable law.
If you're passionate about helping people and providing outstanding customer service, we'd love to hear from you!
Apply in person at 42 Water Street, Quincy, MA 02169, or call Yvette or Omar at (617) 471-8807 for more information.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Education:
- High school or equivalent (Required)
License/Certification:
- Quincy Hack License (Preferred)
Work Location: In person
Phone Operator Jobs by Experience Level
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Who's Hiring
What Employers Look For
The qualifications that appear most often in phone operator jobs.
- Demonstrated ability to manage multiple incoming calls simultaneously on a multi-line system
- Clear verbal communication and professional telephone etiquette in all interactions
- Accurate message-taking and call routing with attention to detail
- Proficiency with PBX or VoIP phone systems and basic computer data entry
- High school diploma or equivalent required by most employers
- Prior customer service or receptionist experience, typically one year or more
Tips for Your Phone Operator Job Search
Tailor your resume to call handling
Highlight specific metrics you can verify: average call volume per shift, first-call resolution habits, or hold-time reduction. Phone operator job descriptions reward candidates who show they can manage high inbound flow without sacrificing accuracy or tone.
Get certified in relevant communication tools
Many phone operator postings list proficiency with multi-line phone systems, PBX platforms, or medical answering protocols as a requirement. A short certification or documented training in these areas moves your resume out of the screening pile faster than a generic customer service credential.
Apply early to roles that fit
Migrate Mate lists phone operator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by industry niche
A hospital answering service role and a corporate switchboard role share a job title but require different skills. Filter your search by industry so your application speaks directly to the environment, whether that is healthcare after-hours dispatch, legal offices, or utility call centers.
Prepare for a live phone screen in your interview
Many phone operator interviews include a brief simulated call to assess your voice clarity, hold etiquette, and message-taking accuracy. Practice reading back information you have just heard and stating your name and department in a natural, unhurried tone before your first scheduled interview.
Negotiate schedule and shift differential upfront
Phone operator roles often include overnight, weekend, or holiday shifts that carry additional pay. Ask about shift differential rates and schedule rotation during the offer conversation so you understand the full compensation picture before accepting.
Phone Operator Jobs: Frequently Asked Questions
Which companies are hiring the most phone operators?
The most active employers for phone operators right now are HealthLinc, JW Marriott, and Dominick's Pizza, and the most openings are in Massachusetts, Florida, and Arizona, based on current listings on Migrate Mate as of November 2026. Healthcare systems and large government agencies consistently post the highest volume of phone operator openings nationwide.
How many phone operator jobs are remote?
About 0% of phone operator openings are fully remote or hybrid as of November 2026, with the highest concentration of remote roles in medical answering services, after-hours corporate call handling, and telecommunications support, where employers can route calls to home-based operators without a physical switchboard.
How do you become a phone operator?
Start by earning a high school diploma, then develop proficiency on a multi-line or PBX phone system, either through a front-desk or receptionist role or a short vocational training program. Build familiarity with call-routing procedures and professional scripting. Apply to entry-level positions in healthcare, government, or corporate settings, where on-the-job training is standard and most employers do not require a degree beyond a diploma.
Can you get hired as a phone operator with no experience?
Yes, many phone operator roles are open to candidates with no direct experience if you demonstrate strong verbal communication, composure under pressure, and comfort with basic computer entry. Retail, food service, or any role requiring frequent public-facing interaction counts as relevant background. Highlighting your ability to stay calm during difficult conversations and your accuracy taking down information will strengthen an entry-level application significantly.
What does the phone operator interview process look like?
Most phone operator interviews begin with a brief phone or video screen focused on your communication style and availability. A second stage often includes a simulated call scenario where you practice routing a caller, taking a message, or handling an upset caller. Some employers, particularly in healthcare and emergency services, add a typing or data-entry assessment to verify that you can log information accurately while speaking.
Where can I find and apply to phone operator jobs?
You can find and apply to phone operator jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience, preferred industry, and schedule, then apply directly to each opening that fits.
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Find roles that match your experience and apply in just a few clicks.
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