CX Consultant Jobs
CX Consultant jobs are open across technology, financial services, healthcare, retail, and professional services, at every level from associate to principal and director, with specializations in journey mapping, voice-of-customer programs, and service design. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 7+ CX Consultant jobs
Work You'll Do
As a Delivery Senior Consultant, Customer Experience on the Customer Strategy & Design team, you will be responsible for:
- Translating customer experience program objectives into Qualtrics Experience Management (XM) solution designs that define survey architecture, data models, workflows, and integration requirements.
- Configuring and optimizing Qualtrics surveys, embedded data, dashboards, automations, and logic for enterprise feedback programs.
- Building secure integrations between Qualtrics and customer relationship management, human resources information systems, and data warehouse platforms using application programming interfaces, web services, or single sign-on.
- Deploying unmodified Qualtrics-provided Website/App Insights code in approved global headers or footers; avoiding multiple concurrent snippets; and testing data flow, intercepts, reporting, and workflow performance before production releases.
- Analyzing customer feedback data, building role-based dashboards, and training stakeholders on reporting and workflow use to support experience management adoption.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The Team
Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios.
This opportunity sits within our Center talent model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.
The Deloitte Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the center model provides high-quality services to our clients. Center professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.
Qualifications
Required:
- Bachelor's degree preferably in computer science, information systems, data analytics, software engineering, or business analytics.
- 2+ years of experience configuring Qualtrics Experience Management (XM) Platform surveys, workflows, embedded data, dashboards, and reporting.
- 2+ years of experience designing integrations between cloud platforms and customer relationship management (CRM), human resources information systems (HRIS), or data warehouse platforms using application programming interfaces (APIs), web services, or single sign-on (SSO).
- 2+ years of experience analyzing customer feedback data and creating dashboard-based reporting.
- 2+ years of experience using JavaScript or Python to create survey logic, automate platform workflows, or deploy website feedback code.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
-
Delivery Center Location & Travel Requirements:
- Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
- Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
- Travel Requirement: Maximum of 10% overnight travel for client or project purposes
- Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
Preferred:
- Qualtrics certification.
- 1+ years of experience advising clients on best-practices of configuration for data collection.
- 1+ years of experience delivering platform demos and technical walkthroughs to business stakeholders, translating data-driven findings into clear action.
- 1+ years of experience integrating Qualtrics with Salesforce, SAP, or Slack.
- 1+ years of experience supporting federal, state, or local government agencies or public higher education institutions.
- 1+ years of experience configuring solutions in environments subject to Federal Risk and Authorization Management Program (FedRAMP) requirements.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Work You'll Do
As a Delivery Senior Consultant, Customer Experience on the Customer Strategy & Design team, you will be responsible for:
- Translating customer experience program objectives into Qualtrics Experience Management (XM) solution designs that define survey architecture, data models, workflows, and integration requirements.
- Configuring and optimizing Qualtrics surveys, embedded data, dashboards, automations, and logic for enterprise feedback programs.
- Building secure integrations between Qualtrics and customer relationship management, human resources information systems, and data warehouse platforms using application programming interfaces, web services, or single sign-on.
- Deploying unmodified Qualtrics-provided Website/App Insights code in approved global headers or footers; avoiding multiple concurrent snippets; and testing data flow, intercepts, reporting, and workflow performance before production releases.
- Analyzing customer feedback data, building role-based dashboards, and training stakeholders on reporting and workflow use to support experience management adoption.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The Team
Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios.
This opportunity sits within our Center talent model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.
The Deloitte Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the center model provides high-quality services to our clients. Center professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.
Qualifications
Required:
- Bachelor's degree preferably in computer science, information systems, data analytics, software engineering, or business analytics.
- 2+ years of experience configuring Qualtrics Experience Management (XM) Platform surveys, workflows, embedded data, dashboards, and reporting.
- 2+ years of experience designing integrations between cloud platforms and customer relationship management (CRM), human resources information systems (HRIS), or data warehouse platforms using application programming interfaces (APIs), web services, or single sign-on (SSO).
- 2+ years of experience analyzing customer feedback data and creating dashboard-based reporting.
- 2+ years of experience using JavaScript or Python to create survey logic, automate platform workflows, or deploy website feedback code.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
-
Delivery Center Location & Travel Requirements:
- Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
- Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
- Travel Requirement: Maximum of 10% overnight travel for client or project purposes
- Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
Preferred:
- Qualtrics certification.
- 1+ years of experience advising clients on best-practices of configuration for data collection.
- 1+ years of experience delivering platform demos and technical walkthroughs to business stakeholders, translating data-driven findings into clear action.
- 1+ years of experience integrating Qualtrics with Salesforce, SAP, or Slack.
- 1+ years of experience supporting federal, state, or local government agencies or public higher education institutions.
- 1+ years of experience configuring solutions in environments subject to Federal Risk and Authorization Management Program (FedRAMP) requirements.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
CX Consultant Jobs by Experience Level
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Find CX Consultant JobsCX Consultant Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in CX consultant jobs.
- Three or more years of experience in customer experience, service design, or CX strategy roles
- Proficiency in journey mapping tools such as Miro, Lucidchart, or similar platforms
- Demonstrated experience conducting customer research, interviews, and voice-of-customer analysis
- Ability to interpret CX metrics including NPS, CSAT, CES, and customer churn data
- Bachelor's degree in business, communications, marketing, or a related field
- Experience presenting findings and recommendations to senior stakeholders or executive audiences
Tips for Your CX Consultant Job Search
Quantify outcomes in your resume
CX Consultant resumes that land interviews show measurable impact: improved CSAT scores, reduced churn, faster resolution times, or higher NPS. Replace vague bullets about 'improving customer experience' with the before-and-after numbers you actually drove.
Tailor your portfolio to the industry
Journey maps and service blueprints that worked in retail read differently to a healthcare or fintech hiring manager. Annotate each portfolio piece with the business problem you were solving, not just the deliverable you produced.
Apply early to roles that fit
Migrate Mate lists cx consultant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by methodology match
Job postings vary widely between consulting firms that want journey mapping expertise and those that prioritize voice-of-customer program design. Read the requirements closely and only apply where your core methodology aligns, so your cover letter can speak to their exact approach.
Prepare a client-scenario answer in advance
Most cx consultant interviews include a case or scenario question about a struggling customer touchpoint. Practice walking through your diagnostic process, the stakeholders you'd involve, and how you'd measure success before you get to the first round.
Negotiate scope alongside compensation
CX Consultant offers often include ambiguous project ownership. Before accepting, clarify whether you'll own end-to-end delivery or hand off to implementation teams, since scope directly affects the portfolio work you can claim and your day-to-day leverage.
CX Consultant Jobs: Frequently Asked Questions
Which companies are hiring the most cx consultants?
Deloitte, PwC, and Infosys are hiring the most cx consultants right now, with openings concentrated in Georgia, Texas, and Missouri, based on current listings on Migrate Mate as of November 2026. Demand is especially strong at management consulting firms, enterprise software companies, and large financial services organizations running CX transformation initiatives.
How many cx consultant jobs are remote?
About 50% of cx consultant openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility for this role. Strategy and research-focused positions, including journey mapping and voice-of-customer analysis, tend to offer the most remote availability, while embedded consulting roles that require on-site client workshops are more likely to require in-person presence.
How do you become a cx consultant?
Start by building direct experience in customer-facing or analytical roles such as customer success, UX research, or service operations. Develop skills in journey mapping, qualitative research, and CX metrics like NPS and CSAT. Build a portfolio of projects showing business impact, then target roles at consulting firms or companies with dedicated CX practices to grow into a consulting track.
Can you get a cx consultant job without direct consulting experience?
Yes, employers regularly hire candidates who come from customer success, UX, or operations backgrounds rather than formal consulting. The key is framing your experience around diagnosing problems, influencing stakeholders, and measuring outcomes rather than task execution. Roles at in-house CX teams or boutique agencies are often more accessible entry points than large management consulting firms.
What does the cx consultant interview process look like?
Most cx consultant interviews include an initial screening call, a competency-based interview focused on past projects, and a case or scenario exercise where you walk through how you'd approach a CX problem. Final rounds often involve presenting findings to a panel of senior stakeholders. Some firms also include a take-home assignment asking you to audit a customer journey and recommend improvements.
Where can I find and apply to cx consultant jobs?
You can find and apply to cx consultant jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the listings that match your experience and specialization, and apply directly to each one that fits your background and goals.
See All 7 CX Consultant Jobs
Find roles that match your experience and apply in just a few clicks.
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