Night Auditor

Marriott Chicago Midway
Department: Front Office
Reports To: Front Office Manager
FLSA Status: Non-Exempt

Position Summary

The Night Auditor is responsible for providing exceptional guest service while ensuring the accuracy and integrity of the hotel's financial records during overnight operations. This position serves as the primary hotel representative during overnight hours, managing front desk operations, completing daily accounting functions, balancing revenue transactions, and maintaining a safe and secure environment for guests and associates. The Night Auditor plays a key role in delivering Marriott's commitment to hospitality and service excellence.

Essential Duties and Responsibilities

Guest Services

• Welcome guests and provide professional, friendly, and efficient service in accordance with Marriott brand standards.
• Complete guest arrivals and departures accurately and efficiently.
• Respond promptly to guest inquiries, requests, concerns, and complaints.
• Assist guests with reservations, room changes, billing questions, and hotel information.
• Ensure a positive guest experience through proactive hospitality and problem resolution.

Night Audit Functions

• Perform all nightly audit procedures and end-of-day processing.
• Balance and reconcile room revenue, food and beverage revenue, parking revenue, and all other hotel transactions.
• Review guest accounts and investigate discrepancies.
• Process and reconcile credit card transactions, cash receipts, and direct billing charges.
• Generate and distribute daily operational, occupancy, and financial reports.
• Ensure accurate posting of charges, payments, adjustments, and settlements.

Front Office Operations

• Manage front desk operations during overnight shifts.
• Monitor room inventory and update room status information.
• Coordinate communication between departments regarding guest needs and operational issues.
• Prepare reports and documentation for hotel leadership and department managers.
• Maintain accurate records and ensure compliance with company policies and procedures.

Safety and Security

• Monitor guest and associate access to the hotel during overnight hours.
• Respond appropriately to emergencies, guest incidents, and safety concerns.
• Follow all Marriott and hotel emergency procedures.
• Report safety hazards, maintenance concerns, and unusual incidents promptly.

Additional Responsibilities

• Assist with administrative and clerical tasks as assigned.
• Support hotel initiatives focused on guest satisfaction and operational excellence.
• Maintain confidentiality of guest and hotel information.
• Perform other duties as assigned by management.

Qualifications

Required

• High school diploma or equivalent.
• Minimum one year of customer service, front desk, hospitality, or cash handling experience.
• Strong math and accounting skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently with minimal supervision.
• Basic computer proficiency, including Microsoft Office applications.

Preferred

• Previous hotel front desk or night audit experience.
• Experience with Marriott systems including FOSSE, MGS, or other Marriott platforms.
• Experience with hotel property management systems.
• Knowledge of accounting, auditing, and revenue reconciliation processes.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to work overnight shifts, weekends, and holidays.
• Ability to respond quickly to operational and guest service needs throughout the property.

Core Competencies

• Guest Service Excellence
• Financial Accuracy
• Attention to Detail
• Accountability
• Problem Solving
• Communication
• Teamwork
• Professionalism
• Dependability
• Time Management

Schedule

This position typically works overnight shifts, generally between 11:00 PM and 7:00 AM, including weekends and holidays as business needs require.