Senior Level Billing Manager Jobs
Senior level billing manager jobs place experienced professionals in charge of revenue cycle strategy, complex billing operations, and the teams or initiatives that keep organizations financially accountable. Roles concentrate in Technology & Software, Retail, and Healthcare & Medical Services, with a mix of on-site, hybrid, and remote opportunities, and employers like Lyft, Avetta, and Amazon hiring at this level now.
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Showing 5 of 6+ Senior Level Billing Manager jobs
About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!
About Your Role
Responsible for Billing and Payment Operations - this role manages delivery of a simple and versatile payment experience for customers, effective internal tooling and operations, optimizing global payment processing, and mitigating risk for all constituents. This role will report to the Sr. Director, Operations and be responsible for managing payments in the US, and a small number of international markets.
How You Will Make a Difference Day To Day
Strategy & Roadmap Execution
- Collaborate on and actively contribute to the development and delivery of Rocket Lawyer’s overall billing, payment processing and payment risk management roadmap
- Effectively partner with Product Management, Operations, Engineering, Finance, Risk/Security, and external platform partners, aligning, defining and documenting unambiguous definitions of roles, responsibilities, handoffs, and dependencies of each
- Constantly identify opportunities for improvement based on active engagement in external and internal customer experiences and champion/lead constant optimization of billing and payment processing platforms, tools, and operations
Operational Excellence
- Constantly analyze KPIs and operating trends to ensure payment processing and billing operations are in a state of good health and immediately investigate and act to remediate variances
- Serve as the business subject matter expert and point-of-contact for all billing related incidents; collaborating with cross-functional internal and vendor resources through complete resolution and remediation taking lead when appropriate and otherwise serving as active member or remediation team
- Maintain expert-level understanding of end-to-end billing and payment operations processes, tooling, etc. Drive increased payment processing and billing efficiency, optimized customer experience, maximum transaction success rates while minimizing refunds and chargebacks globally
- Partner with Product and Engineering leadership to evaluate, select, and implement new billing and payment options, methods, features, and improved front end customer experience etc. in a constant quest for optimization
- Maintain detailed command of Rocket Lawyer billing and payment processing documentation, policies and tools and ensure partner organizations are engaged and supported at every turn
Customer Experience & Risk Management
- Ensure Rocket Lawyer is always using the most current and accurate, risk management solutions and tirelessly work to mitigate compliance, security, fraud, and operational risks related to payment processing. Stay current on billing, payment and RM industry developments and evaluate opportunities and fit for Rocket Lawyer
- Maintain deep working knowledge of all aspects of end-to-end purchase and account management customer experiences from product selection through to fulfillment and renewal, understanding how bill/pay operations contribute to a successful customer experience, constantly evaluating and implementing improvements
- Maintain granular command of Risk Management tactics including Rocket Lawyer and vendor risk rules and their impacts, constantly analyzing and reporting impacts and efficacy of each
- Lead all efforts across the enterprise related to chargeback prevention and response ensuring Rocket Lawyer’s CB management is world-class. This includes staying current with issuer and network developments, constant analysis of chargeback trends, root cause understanding and optimization efforts
Data & Reporting
- Define and deliver regular, meaningful data analysis and insights based in deep understanding of the data and end-to-end business operations. Reports explain “why” behind the “what” informing and driving payment strategy and key decisions in each country Rocket Lawyer operates, including complete command, documentation and maintenance of end-to-end reporting methodologies, architecture, etc and ability to translate understanding into action and relevant communication
- Serve as subject matter expert and trusted resource for all payment-related discussions and efforts across the enterprise, effectively lead and participate in all discussions and meetings benefiting from bill/pay domain expertise
Vendor Management
- Own and maintain command of all payment, billing and RM vendor relationships, participating in contract negotiation/execution/adherence and maintain intimate understanding of their results and performance
- Ensure all billing and payment processing expenses are closely monitored and optimized and vendor KPIs consistently met/exceeded
- Consistently monitor vendor results, run regular vendor performance reviews and drive continuous vendor performance optimization, driving down costs and ensuring Rocket Lawyer maximizes ROI
Team Leadership
- Effectively lead a small but high-performing Payment Operations team in a very hands-on manner. Understand in detail each team member’s work product contributions and provide ongoing performance evaluations
- Continuously coach and develop to ensure excellent morale and drive continuous improvement on the team
What You’ll Need
- 8-10 years in payments at a SaaS or subscription-based e-commerce business
- Expert-level understanding of credit/debit card processing and intimate familiarity with all facets of the payment card processing ecosystem; alternative payment method experience helpful
- Experience with Stripe is essential
- Demonstrated track record developing and managing high-performing teams with excellent morale
- Proven history of effective cross-functional partnership and collaboration with key stakeholders, peers and other internal constituents
- Ability to confidently and effectively communicate critical information to all levels of the organization, tailoring style and content appropriately for all situations
- Deep understanding of payment settlement and reconciliation processes
- Proven ability to optimize payment success while managing risk and minimizing chargebacks
- Expertise in regional (US, UK, EU, BR) payment systems and trends preferred
- Proven track record as a self-starter who can also manage a small team and work cross-functionally to drive projects to completion preferred
- Knowledge of relevant federal and state regulations and card industry rules preferred
- Bachelor's degree preferred
Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!
Benefits & Perks
- Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
- Unlimited PTO
- Competitive salary packages
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options Optional
- HSA with Company Match
- 401k program with Company Match
- Wellhub & ClassPass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter/Transit Benefits
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Interview Process
- Recruiter Phone Screen
- Role Assessment(s)
- Hiring Manager Interview
- Panel Interviews
- Final Interview
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.
All your information will be kept confidential according to EEO guidelines.
You may request reasonable accommodations by sending an email to hr@rocketlawyer.com.
Compensation
Base salary range by location:
- Colorado: $141,989 - 167,000
- Utah, Arizona, and North Carolina: $133,600 - 157,200
Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level.
Base Salary Range
$133,600—$167,000 USD
By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.
About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!
About Your Role
Responsible for Billing and Payment Operations - this role manages delivery of a simple and versatile payment experience for customers, effective internal tooling and operations, optimizing global payment processing, and mitigating risk for all constituents. This role will report to the Sr. Director, Operations and be responsible for managing payments in the US, and a small number of international markets.
How You Will Make a Difference Day To Day
Strategy & Roadmap Execution
- Collaborate on and actively contribute to the development and delivery of Rocket Lawyer’s overall billing, payment processing and payment risk management roadmap
- Effectively partner with Product Management, Operations, Engineering, Finance, Risk/Security, and external platform partners, aligning, defining and documenting unambiguous definitions of roles, responsibilities, handoffs, and dependencies of each
- Constantly identify opportunities for improvement based on active engagement in external and internal customer experiences and champion/lead constant optimization of billing and payment processing platforms, tools, and operations
Operational Excellence
- Constantly analyze KPIs and operating trends to ensure payment processing and billing operations are in a state of good health and immediately investigate and act to remediate variances
- Serve as the business subject matter expert and point-of-contact for all billing related incidents; collaborating with cross-functional internal and vendor resources through complete resolution and remediation taking lead when appropriate and otherwise serving as active member or remediation team
- Maintain expert-level understanding of end-to-end billing and payment operations processes, tooling, etc. Drive increased payment processing and billing efficiency, optimized customer experience, maximum transaction success rates while minimizing refunds and chargebacks globally
- Partner with Product and Engineering leadership to evaluate, select, and implement new billing and payment options, methods, features, and improved front end customer experience etc. in a constant quest for optimization
- Maintain detailed command of Rocket Lawyer billing and payment processing documentation, policies and tools and ensure partner organizations are engaged and supported at every turn
Customer Experience & Risk Management
- Ensure Rocket Lawyer is always using the most current and accurate, risk management solutions and tirelessly work to mitigate compliance, security, fraud, and operational risks related to payment processing. Stay current on billing, payment and RM industry developments and evaluate opportunities and fit for Rocket Lawyer
- Maintain deep working knowledge of all aspects of end-to-end purchase and account management customer experiences from product selection through to fulfillment and renewal, understanding how bill/pay operations contribute to a successful customer experience, constantly evaluating and implementing improvements
- Maintain granular command of Risk Management tactics including Rocket Lawyer and vendor risk rules and their impacts, constantly analyzing and reporting impacts and efficacy of each
- Lead all efforts across the enterprise related to chargeback prevention and response ensuring Rocket Lawyer’s CB management is world-class. This includes staying current with issuer and network developments, constant analysis of chargeback trends, root cause understanding and optimization efforts
Data & Reporting
- Define and deliver regular, meaningful data analysis and insights based in deep understanding of the data and end-to-end business operations. Reports explain “why” behind the “what” informing and driving payment strategy and key decisions in each country Rocket Lawyer operates, including complete command, documentation and maintenance of end-to-end reporting methodologies, architecture, etc and ability to translate understanding into action and relevant communication
- Serve as subject matter expert and trusted resource for all payment-related discussions and efforts across the enterprise, effectively lead and participate in all discussions and meetings benefiting from bill/pay domain expertise
Vendor Management
- Own and maintain command of all payment, billing and RM vendor relationships, participating in contract negotiation/execution/adherence and maintain intimate understanding of their results and performance
- Ensure all billing and payment processing expenses are closely monitored and optimized and vendor KPIs consistently met/exceeded
- Consistently monitor vendor results, run regular vendor performance reviews and drive continuous vendor performance optimization, driving down costs and ensuring Rocket Lawyer maximizes ROI
Team Leadership
- Effectively lead a small but high-performing Payment Operations team in a very hands-on manner. Understand in detail each team member’s work product contributions and provide ongoing performance evaluations
- Continuously coach and develop to ensure excellent morale and drive continuous improvement on the team
What You’ll Need
- 8-10 years in payments at a SaaS or subscription-based e-commerce business
- Expert-level understanding of credit/debit card processing and intimate familiarity with all facets of the payment card processing ecosystem; alternative payment method experience helpful
- Experience with Stripe is essential
- Demonstrated track record developing and managing high-performing teams with excellent morale
- Proven history of effective cross-functional partnership and collaboration with key stakeholders, peers and other internal constituents
- Ability to confidently and effectively communicate critical information to all levels of the organization, tailoring style and content appropriately for all situations
- Deep understanding of payment settlement and reconciliation processes
- Proven ability to optimize payment success while managing risk and minimizing chargebacks
- Expertise in regional (US, UK, EU, BR) payment systems and trends preferred
- Proven track record as a self-starter who can also manage a small team and work cross-functionally to drive projects to completion preferred
- Knowledge of relevant federal and state regulations and card industry rules preferred
- Bachelor's degree preferred
Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!
Benefits & Perks
- Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
- Unlimited PTO
- Competitive salary packages
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options Optional
- HSA with Company Match
- 401k program with Company Match
- Wellhub & ClassPass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter/Transit Benefits
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Interview Process
- Recruiter Phone Screen
- Role Assessment(s)
- Hiring Manager Interview
- Panel Interviews
- Final Interview
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.
All your information will be kept confidential according to EEO guidelines.
You may request reasonable accommodations by sending an email to hr@rocketlawyer.com.
Compensation
Base salary range by location:
- Colorado: $141,989 - 167,000
- Utah, Arizona, and North Carolina: $133,600 - 157,200
Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level.
Base Salary Range
$133,600—$167,000 USD
By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.
See All 6 Senior Level Billing Manager Jobs
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Find JobsSenior Level Billing Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Healthcare & Medical Services
- E-Commerce & Online Marketplaces
- Consulting & Professional Services
Senior Level Billing Manager Jobs: Frequently Asked Questions
How do I get a senior level billing manager job?
Employers hiring at this level look for candidates who have owned billing operations end-to-end, not just executed tasks. Strong candidates demonstrate experience leading process improvements, managing cross-functional relationships, and mentoring junior staff. Familiarity with enterprise billing platforms, revenue cycle compliance, and the ability to present financial data to leadership will set you apart from mid-level applicants.
Which companies hire senior level billing managers?
Companies hiring senior level billing managers right now include Lyft, Avetta, and Amazon, based on current listings on Migrate Mate as of September 2026. Hiring at this level tends to come from large healthcare systems, professional services firms, and enterprise technology companies that manage complex, high-volume billing operations.
Are there remote senior level billing manager jobs?
Yes, though availability varies by employer size and industry. About 40% of senior level billing manager openings are remote or hybrid as of September 2026, reflecting broader flexibility in finance and operations roles. Healthcare and enterprise SaaS employers account for a significant share of those flexible arrangements at the senior level.
What makes a billing manager role senior level?
Senior level billing manager roles go beyond day-to-day oversight. They involve owning the full billing function, setting policies, driving system or process improvements, and leading a team. Employers expect candidates to handle escalated issues independently, partner with finance and compliance leadership, and mentor junior managers, with accountability for outcomes rather than just task execution.
Which industries hire the most senior level billing managers?
Senior Level billing manager roles concentrate in Technology & Software, Retail, and Healthcare & Medical Services, based on current listings on Migrate Mate as of September 2026. These sectors drive demand because of their billing complexity, regulatory requirements, and the scale of revenue operations that require experienced professionals to lead rather than simply administer.