Business Operations Analyst Jobs in Wilmington, DE

JOB DESCRIPTION

You will have the opportunity to drive meaningful impact by shaping a strong control environment that protects customers and supports business growth. Your expertise in controls, stakeholder engagement, and continuous improvement will help us deliver safe, reliable outcomes and foster your career development.

As a Business Controls Governance Manager in the Chase Branded Card team, you help maintain and evolve an effective control framework that supports safe, reliable outcomes for customers and the business. You partner closely with teams such as compliance, legal, risk, and process owners to prepare for audits and reviews, respond to issues quickly, and ensure evidence is clear and complete. You also bring a controls perspective into product and process changes, translating requirements into practical decisions and validation methods using automation as applicable.

Job responsibilities

• Lead planning and execution for audits, reviews, and examinations, partnering with process owners and control partners to deliver timely responses and strong outcomes
• Maintain and evolve the control framework for assigned processes, including documentation, governance routines, and continuous improvement activities
• Triage process incidents and control breaks, coordinating investigation, documentation, and follow-up actions through to closure
• Drive root cause analysis and remediation planning, ensuring actions are practical, measurable, and sustained
• Support control testing activities and validate evidence before submission to reviewers, auditors, or examiners
• Identify and help implement automation opportunities to improve control effectiveness, consistency, and efficiency
• Partner with product and process teams to understand changes in the product development lifecycle and related risks
• Translate regulations, policies, and standards into clear business requirements, decision rules, and validation approaches
• Build strong working relationships across functions to align on priorities, risks, and delivery timelines
• Communicate status, risks, and decisions clearly across multiple levels of seniority

Required qualifications, capabilities, and skills

• 7+ years of experience in operations, marketing, controls, or compliance (or closely related experience)
• Strong knowledge of control frameworks, risk and control practices, and audit or examination readiness
• Demonstrated ability to lead audits, reviews, or issue remediation efforts with multiple stakeholders
• Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences
• Strong organization skills and attention to detail, with the ability to manage multiple priorities at once
• Ability to make sound decisions using facts, risks, and customer impact as key inputs
• Comfortable working in workflow-driven environments (for example: status tracking, access controls, service levels, routing, versioning, templates, and audit logs)
• Proficiency with Microsoft Excel and Microsoft PowerPoint
• Ability to turn obligations into clear requirements with defined decision rules and validation methods
• Bachelor's degree in a related field or equivalent practical experience

Preferred qualifications, capabilities, and skills

• Experience with Jira, Confluence, or SharePoint (or similar work management and collaboration tools)
• Experience designing or improving evidence management and documentation standards for audits and reviews
• Experience implementing monitoring, reporting, or automation to strengthen controls and reduce manual work
• Familiarity with consumer financial products and product change governance
• Demonstrated ability to influence across functions without direct authority
• Experience presenting complex issues and remediation plans to governance or senior forums
• Strong customer-first mindset when balancing risk, controls, and business outcomes

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. +

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.