Business Systems Analyst Jobs in Cleveland, OH

Location:

4910 Tiedeman Road, Brooklyn Ohio

ABOUT THE JOB (Job Brief)

The Performance & Insights Senior Analyst is responsible for measuring business performance and surfacing actionable quantitative and qualitative insights that inform leadership decisions, improve effectiveness, and drive better outcomes. This role goes beyond reporting—connecting performance data, employee sentiment, and feedback loops to assess progress against expectations and identify opportunities to improve impact, adoption, and results.

This individual serves as a thought partner to leaders, translating data into insight, insight into action, and action into measurable improvement. The role also plays a critical enablement function—reinforcing data standards and practices that ensure insights are scalable, governed, and ready to support automation and AI‑driven capabilities.

Essential Job Functions

Business Performance Measurement

• Define, govern and maintain performance frameworks that measure progress against strategic goals, commitments, and expected outcomes, ensuring consistency, comparability and credibility across business areas
• Establish and manage KPIs, success metrics, and scorecards that reflect outcomes and effectiveness—not just activity
• Assess performance trends, gaps, and risks, clearly articulating what is working, what is not, and why

Quantitative & Qualitative Insights

• Synthesize quantitative data (metrics, dashboards, operational performance) with qualitative inputs (employee feedback, sentiment, observations) to deliver holistic insights
• Identify leading and lagging indicators that predict performance outcomes and business impact
• Translate complex data into clear, executive‑ready narratives that inform decision making

Employee Sentiment & Feedback Loops

• Design and manage feedback mechanisms (surveys, pulse checks, listening posts, qualitative interviews) to capture employee sentiment and experience
• Analyze themes, patterns, and sentiment trends to understand engagement, friction points, and change readiness
• Partner with leaders to close feedback loops—ensuring insights result in visible action and measurable improvement

Effectiveness & Outcomes Optimization

• Evaluate the effectiveness of initiatives, operating models, and ways of working against intended outcomes
• Identify opportunities to improve performance, adoption, efficiency, and value realization
• Support experimentation and continuous improvement by defining success criteria and measuring impact over time

AI Data Enablement, Governance & Scale Readiness

• Serve as a connector between AI enablement, analytics, data governance, and business teams to ensure AI insights are scalable, governed, and reusable
• Support the transition from AI experimentation to production‑ready, business‑aligned capabilities by reinforcing standards, expectations, and performance implications
• Encourage use of governed, standardized data assets to support AI models and automation—highlighting where unmanaged data limits scale or increases risk
• Influence data and insight standards to ensure performance intelligence is production‑ready, auditable and fit for AI‑driven decision support
• Use performance and adoption insights to surface AI‑related governance gaps, duplication, or unmanaged experimentation that create risk or inefficiency
• This role does not own data platforms or approve access. It enables adoption, accountability, and scale by ensuring insights are built to last.

Strategic Partnership & Influence

• Act as a trusted advisor to business and functional leaders, providing objective insight and data‑driven recommendations
• Influence prioritization and decision making by grounding discussions in evidence, outcomes, and trade‑offs
• Collaborate across teams (analytics, operations, change, communications) to align insights, performance narratives, and adoption strategies

What Success Looks Like

• Leaders have clear, trusted visibility into performance and effectiveness
• Decisions are grounded in both data and employee insight
• Feedback loops are closed, and employee sentiment informs real change
• Insights are timely, actionable, and built on governed, reusable data foundations
• Business outcomes improve—and those improvements are measurable, scalable, and understood

Required Qualifications

Work Experience

• 5 years of experience in business performance measurement, analytics, or insights‑driven roles
• Background in digital, product, operations, or strategy environments (preferred)
• Experience with employee engagement, sentiment analysis, or organizational effectiveness (preferred)
• Experience with change management, adoption measurement, or transformation initiatives (preferred)
• Demonstrated ability to combine quantitative data with qualitative insight to inform decisions
• Experience designing and interpreting KPIs, scorecards, and performance frameworks
• Proven skill in translating data into clear, compelling insights for senior leaders
• Experience using data visualization and analytics tools (e.g., dashboards, survey platforms, BI tools)

Skills

• Insight‑driven: Sees beyond metrics to understand root causes and implications
• Outcome‑oriented: Focused on impact, effectiveness, and value—not just measurement
• Analytical & human‑centered: Balances data rigor with employee experience and context
• Executive communicator: Distills complexity into clear, decision‑ready insights
• Enablement‑minded: Encourages standards and reuse without becoming a control function
• Continuous improver: Constantly looking for better ways to measure, learn, and drive results

• Comfort working in ambiguity and influencing without authority

• Data Analysis & Insight Generation: Demonstrated ability to combine quantitative data with qualitative insight to inform decisions

• KPI & Performance Framework Design: Experience designing and interpreting KPIs, scorecards, and performance frameworks
• Executive Insight Storytelling: Proven skill in translating data into clear, compelling insights for senior leaders
• Insight‑Driven Thinking: Sees beyond metrics to understand root causes and implications
• Outcome Orientation: Focused on impact, effectiveness, and value—not just measurement
• Analytical & Human‑Centered Approach: Balances data rigor with employee experience and context
• Executive Communication: Distills complexity into clear, decision‑ready insights
• Enablement Mindset: Encourages standards and reuse without becoming a control function
• Continuous Improvement: Constantly looking for better ways to measure, learn, and drive results
• Ambiguity Navigation & Influence: Comfortable working in ambiguity and influencing without authority
• Data Visualization & Analytics Tools: Experience using dashboards, survey platforms, and BI tools

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/20/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.