Chief Services Officer Jobs
Chief Services Officer jobs are open across healthcare, financial services, technology, and professional services, from senior director level through C-suite, with specializations in operations strategy, service delivery, and customer experience leadership. See the openings below and apply to the ones that match your experience.
Find Chief Services Officer JobsOverview
Showing 5 of 22+ Chief Services Officer jobs
JOB SUMMARY:
The Associate Chief Nursing Officer (ACNO), Emergency Services is a key executive leader responsible for strategically advancing the safety, quality, and operational excellence of nursing across the organization. This executive leader has overall responsibility for planning, development, coordination, implementation, and evaluation of nursing care delivery for emergency care programs/divisions for the provision of safe, high quality, clinical care system wide.
The ACNO collaborates with administrators, physicians, managers, and other providers to facilitate planning, implementation, and evaluation of strategic plans and initiatives. They will model and encourage professional practice that includes nursing autonomy, authority, accountability, and responsibility within the department. The ACNO oversees development & implementation of care delivery models, establish clear expectations based on standards of care defined by professional regulatory organizations and will successfully execute the established plans and the services through measurement, monitoring, analysis, reporting, and adjusting the direction, allocation, and utilization of available resources.
ACNO, Emergency Services, serves as a key partner in workforce development with keen focus on recruitment and retention efforts, focused on improving outcomes for patients, staff, and the broader health community. This role supports system-level Chief Nursing Officer, ensuring consistent implementation of best practices, regulatory compliance, and continuous improvement in patient care delivery, safety, and service.
DUTIES AND RESPONSIBILITIES:
Provide executive leadership and strategic direction for nursing practice in the areas of emergency and trauma services, including Sexual Assault Nurse Examiner (SANE) program, cardiovascular service line, emergency preparedness, public safety, EMS, and Administrative Nursing Supervisors across all system hospitals and locations.
Direct and coordinates work plan associated with compliance with Pathways to Excellence standards, accreditation, and regulatory surveys.
Oversee the integration of evidence-based practices, trauma-informed care models, and regulatory compliance into daily operations.
Standardize nursing policies, procedures, and practice models to promote excellence in patient care and staff performance.
Mentor and support facility-level nursing leaders, and leads workforce planning efforts, including recruitment, retention, engagement and development strategies for nursing and clinical staff.
Champion the professional advancement of nurses.
Drive system-wide initiatives to improve quality metrics, reduce adverse events, and foster a culture of safety, engagement, and accountability.
Ensure consistent compliance with all federal, state, and accreditation standards including The Joint Commission, CMS, Massachusetts’ Department of Mental Health, and Massachusetts’s Department of Public Health regulations.
Utilize data and analytics to monitor quality and clinical performance, identify improvement opportunities, and drive accountability.
Lead transformational initiatives to modernize behavioral health care delivery, nursing innovation, and technology adoption.
Responsible for fiscal management, annual budget preparation, monthly variance reports, and overall operational effectiveness.
Collaborate closely with executive leadership, medical staff, and other clinical departments to align nursing and quality goals with organizational priorities.
Involved in strategic planning for nursing across facilities.
EDUCATION AND RELATED EXPERIENCE:
Required:
Master's degree in nursing (MSN) required, DNP preferred.
License/Certification:
Current, active, unencumbered RN license required.
ANCC Certification, Nurse Executive NE-BC, NEA-BC, CCRN and/or CEN, or equivalent leadership/clinical credentials.
ALS required
Minimum of 8 years post graduate experience with demonstrated clinical competence in the specialty area of emergency services.
Minimum of 5 years of leadership experience in emergency care and public safety.
Demonstrated ability to effectively collaborate across disciplines and care settings.
Demonstrated success in leading quality, safety, and workforce initiatives in multi-system or system-level environment.
High clinical and business acumen.
Proficiency with electronic medical record (EMR) documentation and Microsoft Office applications (Word, Excel, PowerPoint, Teams).
Preferred:
Experience with quality improvement initiatives and change management.
Experience in an ANCC Magnet/Pathways multi-hospital system.
Experience working in a union environment.
Experience managing programs at multiple sites.
TNCC preferred
Location: Merrimack Health · Emergency Center
Schedule: 8:00am - 4:30pm
See All 22 Chief Services Officer Jobs
Find roles that match your experience and apply in just a few clicks.
Find Chief Services Officer JobsChief Services Officer Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in chief services officer jobs.
- 10 or more years of progressive leadership in service operations or customer experience functions
- Demonstrated experience building and scaling cross-functional service delivery teams
- Proficiency with CRM platforms, service management software, and operational analytics tools
- Bachelor's degree in business administration, operations management, or a related field required
- Proven ability to develop and execute enterprise-level service strategy aligned to revenue goals
- Experience managing P&L responsibility or significant operating budgets within a service organization
Tips for Your Chief Services Officer Job Search
Quantify service delivery outcomes on your resume
Chief services officer candidates who stand out translate leadership into measurable results: cost reductions in service operations, improvements in customer satisfaction scores, or reductions in escalation rates. Generic descriptions of oversight responsibilities won't differentiate you at this level.
Apply early to roles that fit
Migrate Mate lists chief services officer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies at a service transformation inflection point
Organizations rebuilding their service model after a merger, rapid growth, or a customer experience crisis are the most active chief services officer hirers. Look for recent press about restructuring, new product launches, or CX investment in your target industry before applying.
Align your executive summary to the board-level narrative
At the C-suite level, hiring committees read for strategic framing first. Your resume's opening lines should connect your service leadership philosophy to business outcomes, not just list functions managed. Avoid describing scope without explaining why decisions you made mattered.
Prepare a cross-functional influence story for interviews
Chief services officer interviewers consistently probe how you've aligned service operations with sales, product, and finance teams. Have a specific example ready that shows you resolved competing priorities between departments without formal authority over those teams.
Negotiate scope before title or compensation
In chief services officer offers, the reporting structure and functional ownership are often more negotiable than base pay. Clarify before accepting whether you own technology, people, and budget across the full service function, or whether the role has a narrower operational remit.
Chief Services Officer Jobs: Frequently Asked Questions
Which companies are hiring the most chief services officers?
The most active employers for chief services officers right now are McLaren Health Care, Nonprofit HR, and Olympic College, and the most openings are in Georgia, New York, and Michigan, based on current listings on Migrate Mate as of November 2026. Healthcare systems, financial services firms, and technology companies with large enterprise customer bases tend to hire most consistently for this role.
How many chief services officer jobs are remote?
About 75% of chief services officer openings are fully remote or hybrid as of November 2026, reflecting the executive nature of the role, which often requires on-site presence for team leadership and stakeholder alignment. Sub-functions focused on digital service strategy and technology-led customer experience tend to offer the most location flexibility within this role category.
How do you become a chief services officer?
Most chief services officers reach the role by building progressively broader leadership experience in service operations, customer success, or professional services. Start by owning a full service function at the director level, then move into VP or SVP roles where you manage multiple teams and budgets. Demonstrating cross-functional influence and connecting service performance to revenue growth is what typically earns a seat at the C-suite table.
Can you get hired as a chief services officer without prior C-suite experience?
Yes, candidates do get hired into chief services officer roles without previous C-suite titles, particularly at mid-market companies or organizations building the function for the first time. What matters more than the title is evidence of enterprise-level scope: owning a service P&L, leading large teams through change, and presenting strategy to executive leadership or boards. A strong VP or SVP tenure with those elements often outweighs a C-suite title at a smaller company.
What does the chief services officer interview process look like?
The process typically runs four to six rounds and includes a screening call with HR, competency-based interviews with the CEO and peer executives, and at least one presentation round where you're asked to respond to a service strategy case or a current organizational challenge. Final rounds often involve a board introduction or a panel with cross-functional leaders. Expect detailed questions about how you've handled service failures, scaled teams, and driven measurable improvements in customer satisfaction or operational efficiency.
Where can I find and apply to chief services officer jobs?
You can find and apply to chief services officer jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings to find roles that match your background and apply directly to each one that fits your experience and target industry.
See All 22 Chief Services Officer Jobs
Find roles that match your experience and apply in just a few clicks.
Find Chief Services Officer Jobs