Claims Supervisor Jobs
Claims Supervisor jobs are open across insurance carriers, third-party administrators, and healthcare systems, from team lead to senior supervisor level, with specializations in auto, workers' compensation, and property claims. See the openings below and apply to the ones that match your experience.
Find Claims Supervisor JobsOverview
Showing 5 of 6+ Claims Supervisor jobs
Pay: $50,000.00 - $60,000.00 per year
Job description:
Job Title: Customer Service Supervisor- Claims
Position Summary
The Claims Supervisor is responsible for overseeing the daily operations of the Offline Claims team, ensuring timely and accurate claim handling, and driving performance through coaching, accountability, and operational leadership. This role requires daily oversight of task assignment, resource allocation, and productivity monitoring in a dynamic claim’s environment. The ideal candidate has strong analytical and decision-making skills, exceptional attention to detail, and the ability to manage escalated claim scenarios while maintaining compliance with company policies and contractual guidelines. A proactive, solution-oriented mindset and the ability to effectively prioritize in a fast-paced environment are essential.
Key Responsibilities
- Supervise day-to-day operations of the Offline Claims team
- Provide coaching, mentoring, and ongoing performance feedback to team members
- Review escalated and complex claims to support appropriate resolution and decision-making
- Monitor team performance against established KPIs, including productivity, quality, and turnaround times
- Ensure adherence to company policies, procedures, and service standards
- Develop and implement performance improvement plans when necessary
- Conduct quality reviews to ensure accuracy and compliance in claim handling
- Communicate operational updates, trends, and performance metrics to leadership
- Foster a positive, professional, and accountable team environment
- Identify opportunities for process improvements and operational efficiencies
- Manage staffing allocation and workload distribution to meet daily operational demands
Qualifications
- Minimum 8–10 years of call center experience, including 3–4 years in a supervisory role
- Minimum management of a team of 6 people
- Experience in claims, warranty, or service contract administration preferred
- Strong analytical, critical thinking, and decision-making skills
- Demonstrated ability to manage escalations and complex scenarios
- Excellent organizational, time management, and prioritization skills
- Proven leadership, coaching, and team development experience
- Strong attention to detail and quality focus
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency with Microsoft Office and reporting tools
- Must qualify for a Florida telemarketing license and pass a background check
Schedule Hours:
Currently Monday to Friday 8:00am to 5:30pm
Hours are subjected to be adjusted based on the needs of the business
Work Location: In person
Application settings
Require resume
- Yes
Pay: $50,000.00 - $60,000.00 per year
Work Location: In person
Pay: $50,000.00 - $60,000.00 per year
Job description:
Job Title: Customer Service Supervisor- Claims
Position Summary
The Claims Supervisor is responsible for overseeing the daily operations of the Offline Claims team, ensuring timely and accurate claim handling, and driving performance through coaching, accountability, and operational leadership. This role requires daily oversight of task assignment, resource allocation, and productivity monitoring in a dynamic claim’s environment. The ideal candidate has strong analytical and decision-making skills, exceptional attention to detail, and the ability to manage escalated claim scenarios while maintaining compliance with company policies and contractual guidelines. A proactive, solution-oriented mindset and the ability to effectively prioritize in a fast-paced environment are essential.
Key Responsibilities
- Supervise day-to-day operations of the Offline Claims team
- Provide coaching, mentoring, and ongoing performance feedback to team members
- Review escalated and complex claims to support appropriate resolution and decision-making
- Monitor team performance against established KPIs, including productivity, quality, and turnaround times
- Ensure adherence to company policies, procedures, and service standards
- Develop and implement performance improvement plans when necessary
- Conduct quality reviews to ensure accuracy and compliance in claim handling
- Communicate operational updates, trends, and performance metrics to leadership
- Foster a positive, professional, and accountable team environment
- Identify opportunities for process improvements and operational efficiencies
- Manage staffing allocation and workload distribution to meet daily operational demands
Qualifications
- Minimum 8–10 years of call center experience, including 3–4 years in a supervisory role
- Minimum management of a team of 6 people
- Experience in claims, warranty, or service contract administration preferred
- Strong analytical, critical thinking, and decision-making skills
- Demonstrated ability to manage escalations and complex scenarios
- Excellent organizational, time management, and prioritization skills
- Proven leadership, coaching, and team development experience
- Strong attention to detail and quality focus
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency with Microsoft Office and reporting tools
- Must qualify for a Florida telemarketing license and pass a background check
Schedule Hours:
Currently Monday to Friday 8:00am to 5:30pm
Hours are subjected to be adjusted based on the needs of the business
Work Location: In person
Application settings
Require resume
- Yes
Pay: $50,000.00 - $60,000.00 per year
Work Location: In person
See All 6 Claims Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find Claims Supervisor JobsClaims Supervisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in claims supervisor jobs.
- Three or more years of claims adjusting or supervisory experience in a relevant line
- Active property and casualty adjuster license in the applicable state or states
- Proficiency with claims management systems such as Guidewire, Snapsheet, or similar platforms
- Strong working knowledge of coverage interpretation and policy language
- Bachelor's degree in business, risk management, or a related field preferred
- AIC, CPCU, or comparable professional insurance designation is a plus
Tips for Your Claims Supervisor Job Search
Quantify your claims closure metrics
Hiring managers for claims supervisor roles want to see throughput numbers. Replace vague statements like 'managed a team' with figures showing average cycle time reductions, closure rates, or file volume your team handled per month.
Tailor your resume to the claims line
Auto, workers' compensation, property, and liability claims each have distinct regulatory and workflow differences. Customize your resume to mirror the specific claims line in the job posting, using the same terminology the employer uses in their description.
Apply early to roles that fit
Migrate Mate lists claims supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your adjuster licenses
Many claims supervisor postings require state-specific adjuster licenses. Filter your search by the states where you hold active licenses to avoid wasting applications on roles that require credentials you'd need months to obtain.
Prepare scenario answers around coverage disputes
Interviewers frequently use situational questions about handling escalated claimants, coverage denials, or litigation referrals. Prepare two or three specific examples where you resolved a disputed claim or coached an adjuster through a complex file.
Negotiate using compliance complexity as leverage
Claims supervisors who demonstrate fluency in state-specific prompt-payment laws or bad-faith exposure command stronger offers. During salary negotiation, name the specific regulatory environments you've managed to justify a higher compensation ask.
Claims Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most claims supervisors?
The most active employers for claims supervisors right now are Berkley, ARW Home, and DoorDash, and the most openings are in Arizona, Florida, and Minnesota, based on current listings on Migrate Mate as of November 2026. Regional carriers and third-party administrators often post the highest volume of supervisor roles, so checking both national and regional employers broadens your options.
How many claims supervisor jobs are remote?
About 50% of claims supervisor openings are fully remote or hybrid as of November 2026, with availability varying by claims line and employer size. Roles focused on workers' compensation and commercial auto tend to offer the most remote flexibility, while property desk supervisor positions often require periodic on-site presence for team oversight and file audits.
How do you become a claims supervisor?
Start by building several years of hands-on adjuster experience in a specific claims line, since most employers promote supervisors from within their adjusting ranks. Obtain an active adjuster license in your state, then pursue a professional designation such as the AIC or CPCU to signal readiness for leadership. Volunteer to mentor junior adjusters or lead file reviews to demonstrate supervisory capability before applying.
Can I get a claims supervisor job with no supervisory experience?
Yes, but you'll need to frame your adjuster experience in leadership terms. Highlight any time you trained new hires, led quality reviews, served as a technical resource for complex files, or coordinated with outside counsel. Employers moving strong senior adjusters into supervisor roles are more concerned with your claims judgment and coaching instincts than a formal supervisory title on your resume.
What does the claims supervisor interview process look like?
Most claims supervisor interviews run two to three rounds. The first round is typically a phone screen with HR focused on your claims background and leadership style. A second round with a claims manager or director will include scenario-based questions about handling escalations, coaching underperformers, and managing workload distribution. Some employers add a final round with a regional VP or a panel that may include compliance and operations stakeholders.
Where can I find and apply to claims supervisor jobs?
You can find and apply to claims supervisor jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your claims line and experience level, then apply directly to each listing that fits your background.
See All 6 Claims Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
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