Claims Support Specialist Jobs
Claims Support Specialist jobs are open across insurance, healthcare, and financial services, from entry-level to senior and team lead, with specializations in medical claims, property and casualty, and workers' compensation. See the openings below and apply to the ones that match your experience.
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Showing 5 of 16+ Claims Support Specialist jobs
The Cross Family of Agencies welcomes you. We need your talent and expertise.
Job Title: Claims Support Specialist
Location: Manchester, NH
Bring your talent to Cross Insurance.
Cross Insurance seeks a dedicated Claims Support Specialist to help our Claims Department deliver responsive, professional service when clients need it most.
Position Summary
Support Claims Advocates, Account Managers, Producers, carriers, and clients with prompt communication, accurate information, and timely follow-up throughout the claims process.
Handle claim reporting, documentation, carrier communications, and administrative support. This entry-level role offers varied personal and commercial claims experience alongside experienced professionals committed to your growth, building a foundation for a long-term insurance career.
What You'll Do:
Claim Reporting & Intake
- Verify and report new claims for clients and internal teams through AMS360, carrier websites, email, and other platforms.
- Obtain and share claim numbers and adjuster assignments with appropriate parties.
Claim Follow-Up & Status Monitoring
- Monitor open claims and suspense items; follow up with adjusters on status, inspections, coverage reviews, payments, total losses, and subrogation.
- Maintain communication logs and claim notes; escalate concerns or delays to Claims Advocates and management as appropriate.
Client & Carrier Communications
- Respond to routine claim inquiries with professionalism and empathy.
- Provide claim contacts, status updates, and process guidance; coordinate communication as needed.
Documentation & Administrative Support
- Scan and organize incoming claim mail and documents.
- Maintain accurate electronic claim files.
- Assist with data entry, reporting, and departmental administration.
- Follow agency documentation standards.
Professional Development
- Learn personal and commercial coverage fundamentals, including auto, property, liability, umbrella, workers’ compensation, and other lines.
- Complete agency training and continuing education. Perform other duties as assigned.
What We're Looking For
- Strong communication, reading comprehension, and attention to detail.
- Strong organization and ability to manage competing priorities in a fast-paced environment.
- Professional, courteous, dependable, and self-motivated team player. Able to learn and accurately apply technical insurance concepts.
Preferred Qualifications
- Administrative, customer service, insurance, banking, legal, or office experience helpful but not required.
- Proficiency with Microsoft Outlook, Word, Excel, and Teams.
- AMS360 or other agency management system experience a plus. Insurance terminology knowledge helpful but not required.
Licensing Requirements
Obtain and maintain a New Hampshire Property & Casualty Producer License within the agency’s required timeframe. Licensing and professional development support provided.Education
- High school diploma or GED required. Associate or bachelor’s degree preferred, not required.
Compensation & Benefits
- Base salary: $40,000–$60,000, based on location, skills, experience, and internal equity. Comprehensive benefits: medical, dental, vision, life/AD&D, short- and long-term disability, 401(k) with company match, paid time off, and full continuing education and licensing support.
Why Cross Insurance?
Founded over 65 years ago, Cross Insurance is one of the region’s leading independent insurance organizations, built on service, innovation, and integrity.
Organized, detail-oriented, and enjoy helping people? Build your insurance career with us.
The Cross Family of Agencies welcomes you. We need your talent and expertise.
Job Title: Claims Support Specialist
Location: Manchester, NH
Bring your talent to Cross Insurance.
Cross Insurance seeks a dedicated Claims Support Specialist to help our Claims Department deliver responsive, professional service when clients need it most.
Position Summary
Support Claims Advocates, Account Managers, Producers, carriers, and clients with prompt communication, accurate information, and timely follow-up throughout the claims process.
Handle claim reporting, documentation, carrier communications, and administrative support. This entry-level role offers varied personal and commercial claims experience alongside experienced professionals committed to your growth, building a foundation for a long-term insurance career.
What You'll Do:
Claim Reporting & Intake
- Verify and report new claims for clients and internal teams through AMS360, carrier websites, email, and other platforms.
- Obtain and share claim numbers and adjuster assignments with appropriate parties.
Claim Follow-Up & Status Monitoring
- Monitor open claims and suspense items; follow up with adjusters on status, inspections, coverage reviews, payments, total losses, and subrogation.
- Maintain communication logs and claim notes; escalate concerns or delays to Claims Advocates and management as appropriate.
Client & Carrier Communications
- Respond to routine claim inquiries with professionalism and empathy.
- Provide claim contacts, status updates, and process guidance; coordinate communication as needed.
Documentation & Administrative Support
- Scan and organize incoming claim mail and documents.
- Maintain accurate electronic claim files.
- Assist with data entry, reporting, and departmental administration.
- Follow agency documentation standards.
Professional Development
- Learn personal and commercial coverage fundamentals, including auto, property, liability, umbrella, workers’ compensation, and other lines.
- Complete agency training and continuing education. Perform other duties as assigned.
What We're Looking For
- Strong communication, reading comprehension, and attention to detail.
- Strong organization and ability to manage competing priorities in a fast-paced environment.
- Professional, courteous, dependable, and self-motivated team player. Able to learn and accurately apply technical insurance concepts.
Preferred Qualifications
- Administrative, customer service, insurance, banking, legal, or office experience helpful but not required.
- Proficiency with Microsoft Outlook, Word, Excel, and Teams.
- AMS360 or other agency management system experience a plus. Insurance terminology knowledge helpful but not required.
Licensing Requirements
Obtain and maintain a New Hampshire Property & Casualty Producer License within the agency’s required timeframe. Licensing and professional development support provided.Education
- High school diploma or GED required. Associate or bachelor’s degree preferred, not required.
Compensation & Benefits
- Base salary: $40,000–$60,000, based on location, skills, experience, and internal equity. Comprehensive benefits: medical, dental, vision, life/AD&D, short- and long-term disability, 401(k) with company match, paid time off, and full continuing education and licensing support.
Why Cross Insurance?
Founded over 65 years ago, Cross Insurance is one of the region’s leading independent insurance organizations, built on service, innovation, and integrity.
Organized, detail-oriented, and enjoy helping people? Build your insurance career with us.
Claims Support Specialist Jobs by Experience Level
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Find JobsClaims Support Specialist Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in claims support specialist jobs.
- High school diploma or associate degree in a business or healthcare-related field
- One to three years of experience processing insurance or medical claims
- Proficiency with claims management software such as Guidewire, Duck Creek, or TriZetto
- Knowledge of insurance billing codes including ICD-10, CPT, or HCPCS
- Strong written and verbal communication skills for interacting with policyholders and providers
- Familiarity with HIPAA regulations and insurance compliance requirements
Tips for Your Claims Support Specialist Job Search
Tailor your resume to claim types
Highlight the specific claim lines you've worked: medical, auto, property, or workers' comp. Hiring managers scan for exact terminology, so match your resume language to the claim category listed in each posting.
List your adjudication software by name
Name the claims management platforms you've used, such as Guidewire, Duck Creek, or TriZetto. Generic phrases like 'claims software experience' get skipped by applicant tracking systems that screen for specific tool names.
Get your industry certifications visible early
Put credentials like Associate in Claims or CPCU in your resume header or summary, not buried in a separate section. Recruiters reviewing dozens of applications spot certifications fastest when they appear above the fold.
Apply early to roles that fit
Migrate Mate lists claims support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Expect questions like 'Walk me through how you handled a denied claim that was later appealed.' Prepare two or three concrete examples that show your documentation process, compliance awareness, and resolution outcome.
Negotiate by referencing your production metrics
Come to salary discussions with data: average claims processed per day, accuracy rate, or reduction in cycle time. Claims roles are measurable, and quantified results give you a stronger position than title comparisons alone.
Claims Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most claims support specialists?
The most active employers for claims support specialists right now are Progressive, PSW, and Parsons, and the most openings are in Texas, Minnesota, and Michigan, based on current listings on Migrate Mate as of November 2026. Insurance carriers, third-party administrators, and large healthcare systems consistently maintain the highest volume of open roles.
How many claims support specialist jobs are remote?
About 29% of claims support specialist openings are fully remote or hybrid as of November 2026, reflecting strong demand for flexible arrangements in this role. Medical billing claims and auto claims processing tend to have the highest concentration of remote positions, while property inspection-related support roles more often require on-site or field presence.
How do you become a claims support specialist?
Start by earning a high school diploma or associate degree in business, healthcare administration, or a related field. Build foundational knowledge of insurance products and billing codes through coursework or entry-level administrative roles. Pursue an industry credential such as Associate in Claims to strengthen your candidacy, then apply to entry-level claims processor or claims assistant positions to gain hands-on adjudication experience.
Can you get hired as a claims support specialist with little experience?
Yes, many employers hire candidates with no direct claims experience if you demonstrate strong data entry accuracy, attention to detail, and basic knowledge of insurance or medical billing concepts. Customer service, administrative assistant, or medical receptionist backgrounds translate well. Completing a short online course in insurance fundamentals or ICD-10 coding can close the gap and make your application more competitive for entry-level openings.
What does the claims support specialist interview process look like?
Most employers start with a phone screen focused on your software experience and familiarity with claims workflows. A second round typically involves scenario-based questions where you walk through how you would handle a disputed claim, missing documentation, or a denial appeal. Some employers add a short written or computer-based assessment testing data accuracy and comprehension of policy language before extending an offer.
Where can I find and apply to claims support specialist jobs?
You can find and apply to claims support specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and claim specialty, then apply directly to each listing that fits your background.
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