Client Delivery Lead Jobs
Client Delivery Lead jobs are open across consulting, technology, financial services, and healthcare, from mid-level to senior and director, with specializations in program management, client success, and implementation delivery. See the openings below and apply to the ones that match your experience.
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Description
WTW is a leading global advisory, broking and solutions company that provides data-driven, insight-led solutions in the areas of people, risk and capital. Utilizing the global view and local expertise of our approximately 47,000 colleagues serving more than 140 countries and markets, we help organizations sharpen strategies, enhance resilience, motivate workforces and maximize performance. We design and deliver solutions that manage risk, optimize benefits, cultivate talent and expand the power of capital to protect and strengthen institutions and individuals.
The Business
The Corporate Risk & Broking (‘CRB’) business places more than $34 billion of premiums into the insurance markets on an annual basis and delivers integrated global solutions tailored to client needs. This is underpinned by data and analytics through a balanced matrix of global lines of business and local Property and Casualty businesses, across four geographical areas: North America, Great Britain, Western Europe and International. Globally, and across the businesses, our specialized and data-driven approach is underpinned by our risk analytics and climate analytics propositions.
The Role
DUTIES:
- Lead Associate - Client Service and Delivery with Willis Americas Administration Inc. in Tampa, FL.
- Serve as primary Client, Network, and Market-Facing contact in the day-to-day service of large multinational commercial clients with US operations.
- Collaborate and communicate with the WTW Global Network to process, invoice, deliver, and service globally placed US policies on an assigned book of business.
- Act as US-specialist to ensure locally admitted policies issued as part of global programs are in good local standard. Provide guidance to Network producing offices to ensure US clients’ risk needs are met.
- Conduct program audit/review for new and existing programs, providing feedback on potential gaps in coverage and rounding out accounts.
- Collaborate with the internal team and communicate with the client to conduct and document internal and external strategy meetings.
- Gather and review exposure and underwriting information for new business and renewal placements.
- Work with market partners and internal resources to negotiate terms on domestic new and renewal placements, delivering superior programs for clients. If a Placement Specialist is assigned on specific lines of business, collaborate with Placement specialists throughout the placement process, and communicate and gather information to/from the client.
- Design and build full client proposal and present placement results to the client. Secure order to bind and complete the binding process with market partners.
- Work with internal teams to provide post-bind deliverables including Premium Finance quotes, invoices, proofs of coverage, checked policy documents.
- Coordinate and support day-to-day client service and consultation, including midterm change endorsements and audits. This is done in conjunction with Domestic and Global Service Center teams (e.g., Accounting Certificate Center, Renewal Services, Policy Services, Policy Checking, Surplus Lines) and providing guidance to centralized teams as necessary.
- Ensure maintenance of account management information in appropriate systems. Support adherence to regulatory and compliance needs including support of the Global Excellence Model through appropriate documentation.
- Attend client meetings as required.
- Review and discuss fee with producing offices based on pricing tool to ensure remuneration commensurate with scope of services.
- Assist in onboarding new colleagues and mentoring junior colleagues.
Qualifications
The Requirements
REQUIREMENTS:
High School Diploma, plus three (3) years of experience as a Commercial Lines Account Manager or a related role.
Prior experience using insurance agency management systems, such as Applied Epic or similar software.
Prior experience gathering and reviewing exposure and underwriting information for U.S. commercial insurance products, including General Liability, Property Insurance, Workers’ Compensation, Business Auto Insurance, and Umbrella/Excess Liability Insurance.
Understanding of business customs and risk management practices related to the insurance industry in the LATAM region, acquired through experience working with LATAM-based clients or clients conducting business in LATAM.
Property & Casualty License in the State of Florida.
Description
WTW is a leading global advisory, broking and solutions company that provides data-driven, insight-led solutions in the areas of people, risk and capital. Utilizing the global view and local expertise of our approximately 47,000 colleagues serving more than 140 countries and markets, we help organizations sharpen strategies, enhance resilience, motivate workforces and maximize performance. We design and deliver solutions that manage risk, optimize benefits, cultivate talent and expand the power of capital to protect and strengthen institutions and individuals.
The Business
The Corporate Risk & Broking (‘CRB’) business places more than $34 billion of premiums into the insurance markets on an annual basis and delivers integrated global solutions tailored to client needs. This is underpinned by data and analytics through a balanced matrix of global lines of business and local Property and Casualty businesses, across four geographical areas: North America, Great Britain, Western Europe and International. Globally, and across the businesses, our specialized and data-driven approach is underpinned by our risk analytics and climate analytics propositions.
The Role
DUTIES:
- Lead Associate - Client Service and Delivery with Willis Americas Administration Inc. in Tampa, FL.
- Serve as primary Client, Network, and Market-Facing contact in the day-to-day service of large multinational commercial clients with US operations.
- Collaborate and communicate with the WTW Global Network to process, invoice, deliver, and service globally placed US policies on an assigned book of business.
- Act as US-specialist to ensure locally admitted policies issued as part of global programs are in good local standard. Provide guidance to Network producing offices to ensure US clients’ risk needs are met.
- Conduct program audit/review for new and existing programs, providing feedback on potential gaps in coverage and rounding out accounts.
- Collaborate with the internal team and communicate with the client to conduct and document internal and external strategy meetings.
- Gather and review exposure and underwriting information for new business and renewal placements.
- Work with market partners and internal resources to negotiate terms on domestic new and renewal placements, delivering superior programs for clients. If a Placement Specialist is assigned on specific lines of business, collaborate with Placement specialists throughout the placement process, and communicate and gather information to/from the client.
- Design and build full client proposal and present placement results to the client. Secure order to bind and complete the binding process with market partners.
- Work with internal teams to provide post-bind deliverables including Premium Finance quotes, invoices, proofs of coverage, checked policy documents.
- Coordinate and support day-to-day client service and consultation, including midterm change endorsements and audits. This is done in conjunction with Domestic and Global Service Center teams (e.g., Accounting Certificate Center, Renewal Services, Policy Services, Policy Checking, Surplus Lines) and providing guidance to centralized teams as necessary.
- Ensure maintenance of account management information in appropriate systems. Support adherence to regulatory and compliance needs including support of the Global Excellence Model through appropriate documentation.
- Attend client meetings as required.
- Review and discuss fee with producing offices based on pricing tool to ensure remuneration commensurate with scope of services.
- Assist in onboarding new colleagues and mentoring junior colleagues.
Qualifications
The Requirements
REQUIREMENTS:
High School Diploma, plus three (3) years of experience as a Commercial Lines Account Manager or a related role.
Prior experience using insurance agency management systems, such as Applied Epic or similar software.
Prior experience gathering and reviewing exposure and underwriting information for U.S. commercial insurance products, including General Liability, Property Insurance, Workers’ Compensation, Business Auto Insurance, and Umbrella/Excess Liability Insurance.
Understanding of business customs and risk management practices related to the insurance industry in the LATAM region, acquired through experience working with LATAM-based clients or clients conducting business in LATAM.
Property & Casualty License in the State of Florida.
Client Delivery Lead Jobs by Experience Level
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Find Client Delivery Lead JobsClient Delivery Lead Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in client delivery lead jobs.
- Three or more years of experience managing client relationships or delivery programs
- Demonstrated ability to manage multiple client accounts or workstreams simultaneously
- Experience with project management tools such as Jira, Asana, or Smartsheet
- Strong written and verbal communication skills for executive-level stakeholder reporting
- Bachelor's degree in business, communications, or a related field
- PMP, ITIL, or similar delivery or project management certification preferred
Tips for Your Client Delivery Lead Job Search
Quantify delivery outcomes on your resume
Client delivery lead roles attract candidates who can show measurable results. Replace vague descriptions like 'managed client relationships' with specific outcomes: delivery timelines met, escalations resolved, or renewal rates improved under your oversight.
Tailor your resume to each engagement model
Some roles focus on professional services delivery, others on SaaS implementation or managed services. Read each job description carefully and mirror the engagement model in your resume's summary and bullet points to signal you understand their context.
Apply early to roles that fit
Migrate Mate lists client delivery lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a client escalation story for interviews
Interviewers for delivery lead roles almost always ask how you've handled a client relationship under pressure. Prepare a concise, specific example that covers the problem, your actions, and the outcome, without deflecting blame onto the client or your team.
Negotiate scope alongside compensation
When evaluating an offer, ask how success is measured in the first year and how many active clients you'd own at once. These details affect workload and your ability to perform well, so clarify them before you accept.
Target postings that name your industry vertical
Client delivery lead roles in fintech, healthcare IT, and professional services each carry distinct compliance and stakeholder expectations. Filtering your search by vertical saves time and positions you as a specialist, not just a generalist candidate.
Client Delivery Lead Jobs: Frequently Asked Questions
Which companies are hiring the most client delivery leads?
The most active employers for client delivery leads right now are Kraken, Spectrum, and WTW, and the most openings are in New York, Florida, and North Carolina, based on current listings on Migrate Mate as of November 2026. Consulting firms, enterprise software companies, and managed services providers consistently post the highest volume of these roles.
How many client delivery lead jobs are remote?
About 90% of client delivery lead openings are fully remote or hybrid as of November 2026, reflecting strong demand for flexible delivery talent. Roles focused on digital product implementation and SaaS onboarding tend to be the most remote-friendly, while on-site client engagement roles in professional services are more likely to require in-person presence.
How do you become a client delivery lead?
Most client delivery leads move up from account coordinator, project manager, or customer success roles where they owned client communication and delivery milestones. Building experience with cross-functional coordination, client escalation handling, and delivery metrics reporting is the most direct path. Earning a project management certification strengthens your candidacy, especially at companies with formal delivery frameworks.
Can you get a client delivery lead job with little experience?
Some employers hire candidates into associate or junior client delivery lead roles if they have strong project coordination experience and clear client-facing communication skills, even without a full delivery lead title. Emphasize any experience owning a client relationship end-to-end, managing timelines, or resolving issues independently, since those behaviors matter more than the job title you held.
What does the client delivery lead interview process look like?
Most hiring processes for client delivery lead roles include an initial recruiter screen, a hiring manager interview focused on past delivery experience, and at least one behavioral round where you walk through how you've handled difficult clients or missed milestones. Some employers add a case exercise where you outline how you'd onboard a new client or recover a struggling engagement before extending an offer.
Where can I find and apply to client delivery lead jobs?
You can find and apply to client delivery lead jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits.
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