Client Manager Jobs in Chicago, IL

The Client Solutions Manager for Meta’s Global Business Group is a client-focused partner who puts our customers at the core of everything we do. This is a great opportunity to lead key client relationships, leverage analytical skills, and develop platform and product expertise to become a trusted consultant in media planning, strategy, and measurement to our Fortune 1000, multi-channel advertisers. With proven understanding of performance marketing, this role is responsible for partnering with the sales team to develop trusted relationships, drive revenue by negotiating and optimizing complex opportunities. Success in this position requires data and analytical skills that allow the individual to translate a business objective into an analysis framework, in order to provide an effective data-driven consultative sales approach, and the ability to prioritize competing workstreams and collaborate effectively with cross-functional teams to deliver against business goals.

Client Solutions Manager Responsibilities:

• Act as a product & insights expert to identify and implement marketing solutions that drive measurable business results for our partners
• Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
• Manage a book of business and drive performance through operational rigor and sales acumen, identifying upselling and cross-selling opportunities, analyzing sales data, creating targeted sales strategies
• Identify and lead new business opportunities through developing and driving strategic account plans to drive investment growth
• Develop narratives and recommendations from custom analyses, build presentations, and present findings to business stakeholders
• Design experimentation initiatives, develop experiment tracking, analyze results and present recommendations
• Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
• Drive proactive media & measurement strategy, implementation, and optimizations to increase performance and investments
• Oversee account operations (e.g. troubleshooting issues, account set up, etc.)
• Work and collaborate with a wide group of internal cross-functional teams to project manage complex workstreams
• Travel as needed

Minimum Qualifications:

• Advanced experience structuring and manipulating raw data into datasets for analysis
• Expertise analyzing data from a variety of different sources (quantitative and qualitative), presenting the data in a clear and concise manner, and developing actionable insights
• Demonstrated track record in leveraging data, developing insight-backed hypotheses and driving learning plans to build compelling business cases
• Demonstrated track record in leveraging data to develop broader prototyping solutions for the entire team
• Demonstrated track record driving a book of business, increasing revenue and business performance
• Experience delivering insights to both technical and non-technical audiences
• Experience working with cross-functional teams
• Experience influencing C-level executives and clients
• Experience making progress on projects with incomplete information by identifying key unknowns, proposing solutions, and adjusting plans as priorities shift to effectively lead complex and changing priorities
• Proven understanding of the technology landscape
• 12+ years of experience with online advertising/online media
• Bachelor's degree in a relevant field (e.g., Business, Marketing, Analytics, or related field)

Preferred Qualifications:

• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Knowledge and experience with data querying (e.g., SQL, advanced excel/Google Sheet)
• Experience with Meta’s full suite of advertising solutions
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS
• Experience with business case modeling and market/opportunity sizing
• Experience working cross-functionally with Product teams to improve product features and functionalities

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.