Client Operations Manager Jobs
Client Operations Manager jobs are open across financial services, healthcare, technology, and professional services, from associate to senior and director level, with specializations in account management, process optimization, and customer success operations. See the openings below and apply to the ones that match your experience.
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Job Summary
The Director, Client Operations is a strategic leader responsible for ensuring operational excellence across Client Administration, Enrollment & Eligibility, Billing, Training, Quality Assurance, and Shared Services. This role serves as a trusted partner to Sales, Account Management, Claims, Customer Service, Underwriting, Legal, and Executive Leadership to deliver exceptional client experience and operational outcomes.
The Director leads a diverse team of operational professionals while overseeing complex client implementations, service delivery, process optimization, operational transformation initiatives, and cross-functional problem resolution. This individual advocates for operational teams, removes barriers, drives continuous improvement, and ensures the organization is positioned to scale and innovate while maintaining the highest standards of service and client satisfaction.
Success in this role requires the ability to connect strategy with execution, leverage data and insights to inform decisions, influence stakeholders across the enterprise, and drive change without direct authority. The ideal candidate is energized by solving complex operational challenges, modernizing service delivery, and creating transformational experiences that improve how members interact with DDNJ throughout their oral health journey.
Essential Functions & Responsibilities
Leadership & Business Partnership
- Act as a trusted advisor and advocate for operational teams, partnering with business and technology leaders to implement system enhancements, automation, and other operational improvements while building consensus, removing barriers, and driving accountability across the organization.
- Lead operational transformation efforts focused on automation, workflow optimization, scalability, and continuous improvement.
- Lead strategic initiatives that enhance the end-to-end member experience across DDNJ Service Operations.
- Identify opportunities to simplify processes, eliminate friction, and improve service outcomes through operational transformation.
- Partner with various Operations leaders to define and execute department priorities aligned with the future-state service vision and operating model.
- Translate member insights, operational performance data, and business objectives into actionable transformation roadmaps and execution plans.
- Provide strategic leadership and direction for Client Administration, Enrollment & Eligibility, Billing, EDI Services, Training, Operations Quality Assurance, and Shared Services.
- Serve as the primary escalation point for complex operational, client, implementation, enrollment, billing, and contractual issues, ensuring timely resolution and effective stakeholder communication.
- Partner closely with Sales, Account Management, Underwriting, Claims, Customer Service, Legal, and other business leaders to deliver integrated solutions and exceptional client experiences.
- Establish priorities, allocate resources, and drive operational excellence through performance metrics, service standards, process improvement, and modernization initiatives.
Client & Market Leadership
- Build and maintain strong relationships with clients, brokers, consultants, and internal stakeholders to support long-term partnerships and business growth.
- Participate in client meetings, implementation discussions, service reviews, issue resolution efforts, and strategic client initiatives.
- Provide operational leadership and subject matter expertise during large group implementations and complex client transitions.
- Represent Operations in finalist presentations, client visits, and key strategic discussions.
Sales Support & Business Development
- Lead operational support for Requests for Proposal (RFPs), Requests for Information (RFIs), finalist presentations, and new business opportunities.
- Partner with Sales and Account Management to develop operational solutions that support client needs and business objectives.
- Develop and oversee operational performance guarantees and service commitments.
Operational Excellence & Process Improvement
- Champion a culture of continuous improvement by evaluating operational processes, identifying opportunities, implementing solutions, and measuring outcomes.
- Ensure operational processes support regulatory requirements, client obligations, and organizational standards.
- Oversee operational components of enrollment, eligibility management, billing administration, EDI connectivity, and vendor relationships.
People Leadership
- Lead, coach, and develop managers, supervisors, team leads, and individual contributors while fostering a high-performance, collaborative culture.
- Identify succession opportunities and build leadership capability across the organization.
- Support employee growth through coaching, performance management, career development, and mentoring.
- Foster strong communication, accountability, engagement, and teamwork across operational departments.
Strategic & Financial Management
- Assist in departmental budgeting, forecasting, resource planning, and operational reporting.
- Analyze trends, performance metrics, and operational data to support strategic decision-making.
- Prepare and present recommendations, operational updates, and business insights to leadership.
- Perform other duties as assigned.
Essential Qualifications
Knowledge, Skills & Abilities
- Demonstrated ability to influence outcomes and drive results across multiple departments and stakeholder groups.
- Executive presence with the ability to communicate effectively at all organizational levels.
- Strong client relationship management and consultative critical thinking skills.
- Experience leading operational transformation, process improvement, and change initiatives.
- Ability to balance strategic priorities with operational execution.
- Strong business acumen and understanding of health insurance operations, client administration, enrollment, billing, and service delivery.
- Proven ability to navigate ambiguity, manage competing priorities, and solve complex business problems.
- Demonstrated success developing leaders and building high-performing teams.
- Exceptional communication, collaboration, and relationship-building skills.
- Ability to advocate effectively for operational teams while aligning decisions with broader organizational goals
Technical and Functional
- Operational leadership experience with a proven ability to develop high-performing teams and drive organizational results.
- Strong business acumen, strategic thinking, and decision-making capabilities.
- Exceptional client relationship management and cross-functional collaboration skills.
- Advanced analytical, problem-solving, and continuous improvement capabilities.
- Excellent communication and influencing skills with the ability to engage stakeholders at all levels.
- Strong organizational agility with the ability to manage competing priorities and lead through change.
- Proficiency with Microsoft Office applications and the ability to quickly adopt new technologies and business systems.
Required Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit and perform extensive close keyboard and PC work
- Ability to walk, talk or hear
- Occasionally required to stand and reach with hands and arms
Working Environment
- Ability to meet deadlines and attendance standards.
- The noise level in the work environment is usually moderate.
- This classification will be required to sign a confidentiality agreement.
Experience, Education and Certifications Required
Experience Required
- 8+ years of progressive experience in health insurance, employee benefits, or related operational environments, including client administration, enrollment and eligibility, billing, implementation, customer service, or account management.
- 5+ years of leadership experience managing operational teams, managers, or multiple functional areas.
- Demonstrated experience leading cross-functional initiatives, operational improvements, client implementations, and service delivery strategies.
- Experience supporting client-facing activities such as issue resolution, business development support, implementations, renewals, RFPs/RFIs, or strategic customer relationships preferred.
- Proven ability to drive operational improvements and measurable business outcomes.
- Experience redesigning service models, operating models, customer journeys, or service delivery processes.
- Experience scaling automation, digital solutions, and AI-enabled capabilities to improve service delivery and operational performance.
- Strong understanding of operational transformation, customer experience strategy and change leadership.
- Healthcare, insurance, or other customer-centric industries where service experience is a key differentiator.
Required Educational Level
- Bachelor's degree in business administration, Management, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
Other Certifications
- Professional certifications or industry designations such as CEBS, HIA, CCS, PMP, Lean Six Sigma, or other relevant operational, insurance, or project management credentials are preferred.
- Commitment to ongoing professional development and continuous learning.
- Demonstrated ability to translate strategy into actionable plans and measurable business outcomes.
- Track record of leading complex initiatives from concept through implementation and adoption.
- Experience influencing stakeholders and driving results without direct authority.
- Strong analytical, problem-solving, organizational, and decision-making capabilities.
- Ability to navigate ambiguity, balance competing priorities, and execute effectively in a fast-paced environment.
About Delta Dental Of New Jersey & Connecticut
Delta Dental of New Jersey, Inc. is New Jersey's leading dental benefits company, providing or administering coverage to more than 2.2 million people through contracts with groups and individuals in New Jersey and Connecticut. In Connecticut, Delta Dental of Connecticut, Inc. is a licensed insurer that writes dental and vision coverage on an insured basis, and Delta Dental of New Jersey administers self-funded dental benefit programs.
Offering dental benefits since 1969, Delta Dental of New Jersey's mission is to promote oral health to the greatest number of people by providing accessible dental benefit programs of the highest quality, service, and value. Through its philanthropic arm, the Delta Dental of New Jersey Foundation awards more than $1M in grants annually to support access to dental care and education for underserved children, seniors, veterans, and those with special needs, as well as funds workforce development programs for dental assisting and dental hygiene across New Jersey and Connecticut.
Benefits
In addition to a great culture, we offer excellent benefits including medical, dental, vision, life insurance, short and long-term disability, spending accounts, and matching 401k. We value our associates and support everyone with learning and development, recognition programs, active wellness and diversity initiatives, tuition reimbursement, and generous paid time off to recharge – even paid time off to volunteer at causes that you care about.
The benefits set forth in this posting reflect DDNJ's benefits policies in place at the time of posting, as are made available to other similarly situated employees of DDNJ, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. DDNJ reserves the right, in its sole discretion, to prospectively modify or terminate any of its benefits plans or programs at any time and for any reason, to the extent permitted by applicable law. DDNJ complies with all applicable state and federal wage and hour, pay equity and pay transparency laws.
Delta Dental of New Jersey Inc is an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
Job Summary
The Director, Client Operations is a strategic leader responsible for ensuring operational excellence across Client Administration, Enrollment & Eligibility, Billing, Training, Quality Assurance, and Shared Services. This role serves as a trusted partner to Sales, Account Management, Claims, Customer Service, Underwriting, Legal, and Executive Leadership to deliver exceptional client experience and operational outcomes.
The Director leads a diverse team of operational professionals while overseeing complex client implementations, service delivery, process optimization, operational transformation initiatives, and cross-functional problem resolution. This individual advocates for operational teams, removes barriers, drives continuous improvement, and ensures the organization is positioned to scale and innovate while maintaining the highest standards of service and client satisfaction.
Success in this role requires the ability to connect strategy with execution, leverage data and insights to inform decisions, influence stakeholders across the enterprise, and drive change without direct authority. The ideal candidate is energized by solving complex operational challenges, modernizing service delivery, and creating transformational experiences that improve how members interact with DDNJ throughout their oral health journey.
Essential Functions & Responsibilities
Leadership & Business Partnership
- Act as a trusted advisor and advocate for operational teams, partnering with business and technology leaders to implement system enhancements, automation, and other operational improvements while building consensus, removing barriers, and driving accountability across the organization.
- Lead operational transformation efforts focused on automation, workflow optimization, scalability, and continuous improvement.
- Lead strategic initiatives that enhance the end-to-end member experience across DDNJ Service Operations.
- Identify opportunities to simplify processes, eliminate friction, and improve service outcomes through operational transformation.
- Partner with various Operations leaders to define and execute department priorities aligned with the future-state service vision and operating model.
- Translate member insights, operational performance data, and business objectives into actionable transformation roadmaps and execution plans.
- Provide strategic leadership and direction for Client Administration, Enrollment & Eligibility, Billing, EDI Services, Training, Operations Quality Assurance, and Shared Services.
- Serve as the primary escalation point for complex operational, client, implementation, enrollment, billing, and contractual issues, ensuring timely resolution and effective stakeholder communication.
- Partner closely with Sales, Account Management, Underwriting, Claims, Customer Service, Legal, and other business leaders to deliver integrated solutions and exceptional client experiences.
- Establish priorities, allocate resources, and drive operational excellence through performance metrics, service standards, process improvement, and modernization initiatives.
Client & Market Leadership
- Build and maintain strong relationships with clients, brokers, consultants, and internal stakeholders to support long-term partnerships and business growth.
- Participate in client meetings, implementation discussions, service reviews, issue resolution efforts, and strategic client initiatives.
- Provide operational leadership and subject matter expertise during large group implementations and complex client transitions.
- Represent Operations in finalist presentations, client visits, and key strategic discussions.
Sales Support & Business Development
- Lead operational support for Requests for Proposal (RFPs), Requests for Information (RFIs), finalist presentations, and new business opportunities.
- Partner with Sales and Account Management to develop operational solutions that support client needs and business objectives.
- Develop and oversee operational performance guarantees and service commitments.
Operational Excellence & Process Improvement
- Champion a culture of continuous improvement by evaluating operational processes, identifying opportunities, implementing solutions, and measuring outcomes.
- Ensure operational processes support regulatory requirements, client obligations, and organizational standards.
- Oversee operational components of enrollment, eligibility management, billing administration, EDI connectivity, and vendor relationships.
People Leadership
- Lead, coach, and develop managers, supervisors, team leads, and individual contributors while fostering a high-performance, collaborative culture.
- Identify succession opportunities and build leadership capability across the organization.
- Support employee growth through coaching, performance management, career development, and mentoring.
- Foster strong communication, accountability, engagement, and teamwork across operational departments.
Strategic & Financial Management
- Assist in departmental budgeting, forecasting, resource planning, and operational reporting.
- Analyze trends, performance metrics, and operational data to support strategic decision-making.
- Prepare and present recommendations, operational updates, and business insights to leadership.
- Perform other duties as assigned.
Essential Qualifications
Knowledge, Skills & Abilities
- Demonstrated ability to influence outcomes and drive results across multiple departments and stakeholder groups.
- Executive presence with the ability to communicate effectively at all organizational levels.
- Strong client relationship management and consultative critical thinking skills.
- Experience leading operational transformation, process improvement, and change initiatives.
- Ability to balance strategic priorities with operational execution.
- Strong business acumen and understanding of health insurance operations, client administration, enrollment, billing, and service delivery.
- Proven ability to navigate ambiguity, manage competing priorities, and solve complex business problems.
- Demonstrated success developing leaders and building high-performing teams.
- Exceptional communication, collaboration, and relationship-building skills.
- Ability to advocate effectively for operational teams while aligning decisions with broader organizational goals
Technical and Functional
- Operational leadership experience with a proven ability to develop high-performing teams and drive organizational results.
- Strong business acumen, strategic thinking, and decision-making capabilities.
- Exceptional client relationship management and cross-functional collaboration skills.
- Advanced analytical, problem-solving, and continuous improvement capabilities.
- Excellent communication and influencing skills with the ability to engage stakeholders at all levels.
- Strong organizational agility with the ability to manage competing priorities and lead through change.
- Proficiency with Microsoft Office applications and the ability to quickly adopt new technologies and business systems.
Required Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit and perform extensive close keyboard and PC work
- Ability to walk, talk or hear
- Occasionally required to stand and reach with hands and arms
Working Environment
- Ability to meet deadlines and attendance standards.
- The noise level in the work environment is usually moderate.
- This classification will be required to sign a confidentiality agreement.
Experience, Education and Certifications Required
Experience Required
- 8+ years of progressive experience in health insurance, employee benefits, or related operational environments, including client administration, enrollment and eligibility, billing, implementation, customer service, or account management.
- 5+ years of leadership experience managing operational teams, managers, or multiple functional areas.
- Demonstrated experience leading cross-functional initiatives, operational improvements, client implementations, and service delivery strategies.
- Experience supporting client-facing activities such as issue resolution, business development support, implementations, renewals, RFPs/RFIs, or strategic customer relationships preferred.
- Proven ability to drive operational improvements and measurable business outcomes.
- Experience redesigning service models, operating models, customer journeys, or service delivery processes.
- Experience scaling automation, digital solutions, and AI-enabled capabilities to improve service delivery and operational performance.
- Strong understanding of operational transformation, customer experience strategy and change leadership.
- Healthcare, insurance, or other customer-centric industries where service experience is a key differentiator.
Required Educational Level
- Bachelor's degree in business administration, Management, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
Other Certifications
- Professional certifications or industry designations such as CEBS, HIA, CCS, PMP, Lean Six Sigma, or other relevant operational, insurance, or project management credentials are preferred.
- Commitment to ongoing professional development and continuous learning.
- Demonstrated ability to translate strategy into actionable plans and measurable business outcomes.
- Track record of leading complex initiatives from concept through implementation and adoption.
- Experience influencing stakeholders and driving results without direct authority.
- Strong analytical, problem-solving, organizational, and decision-making capabilities.
- Ability to navigate ambiguity, balance competing priorities, and execute effectively in a fast-paced environment.
About Delta Dental Of New Jersey & Connecticut
Delta Dental of New Jersey, Inc. is New Jersey's leading dental benefits company, providing or administering coverage to more than 2.2 million people through contracts with groups and individuals in New Jersey and Connecticut. In Connecticut, Delta Dental of Connecticut, Inc. is a licensed insurer that writes dental and vision coverage on an insured basis, and Delta Dental of New Jersey administers self-funded dental benefit programs.
Offering dental benefits since 1969, Delta Dental of New Jersey's mission is to promote oral health to the greatest number of people by providing accessible dental benefit programs of the highest quality, service, and value. Through its philanthropic arm, the Delta Dental of New Jersey Foundation awards more than $1M in grants annually to support access to dental care and education for underserved children, seniors, veterans, and those with special needs, as well as funds workforce development programs for dental assisting and dental hygiene across New Jersey and Connecticut.
Benefits
In addition to a great culture, we offer excellent benefits including medical, dental, vision, life insurance, short and long-term disability, spending accounts, and matching 401k. We value our associates and support everyone with learning and development, recognition programs, active wellness and diversity initiatives, tuition reimbursement, and generous paid time off to recharge – even paid time off to volunteer at causes that you care about.
The benefits set forth in this posting reflect DDNJ's benefits policies in place at the time of posting, as are made available to other similarly situated employees of DDNJ, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. DDNJ reserves the right, in its sole discretion, to prospectively modify or terminate any of its benefits plans or programs at any time and for any reason, to the extent permitted by applicable law. DDNJ complies with all applicable state and federal wage and hour, pay equity and pay transparency laws.
Delta Dental of New Jersey Inc is an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
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Find JobsClient Operations Manager Job Market
Who's Hiring
- Barry's33
- BNY19
- Verisma Systems8
- Paylocity4
- JPMorganChase4
Top Industries Hiring
- Accounting & Auditing
- Investment & Asset Management
- Media & Entertainment
- Staffing & Recruiting
- Technology & Software
What Employers Look For
The qualifications that appear most often in client operations manager jobs.
- Three or more years of experience in client operations, account management, or customer success
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to manage multiple client accounts or projects simultaneously
- Strong written and verbal communication skills for internal and external stakeholders
- Experience building or improving operational processes, workflows, or SOPs
- Bachelor's degree in business, communications, or a related field
Tips for Your Client Operations Manager Job Search
Quantify your process improvement results
Client operations managers are hired to reduce friction and improve throughput. Your resume needs numbers: ticket resolution rates, onboarding cycle times, or retention improvements. Vague claims about 'improving client experience' won't stand out against candidates who show measurable outcomes.
Match your resume to the client tier
Postings for enterprise client operations look very different from those targeting SMB or mid-market accounts. Tailor your resume language to reflect the account size and complexity you've managed, since reviewers scan for client portfolio scale before reading further.
Apply early to roles that fit
Migrate Mate lists client operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your tools
Filter for openings that explicitly mention the platforms you know, whether that's Salesforce, Gainsight, Zendesk, or similar tools. Matching your stack to the posting signals immediate productivity and shortens the case you need to make in your cover letter.
Prepare a client escalation story for interviews
Almost every client operations manager interview includes a question about handling a difficult client or a process breakdown. Prepare a specific example with a clear before-and-after, naming the stakeholders you coordinated and the outcome you delivered, not just the steps you took.
Negotiate scope alongside compensation
Client operations roles vary widely in what they own. During offer discussions, clarify whether you'll manage renewals, own onboarding, or sit inside a support function. Scope affects growth trajectory, so get it in writing before accepting.
Client Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most client operations managers?
The most active employers for client operations managers right now are Barry's, BNY, and Verisma Systems, and the most openings are in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Financial services firms, healthcare technology companies, and B2B SaaS businesses consistently post the highest volume of these roles year-round.
How many client operations manager jobs are remote?
About 54% of client operations manager openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility for this role. Sub-areas like customer success operations, onboarding program management, and internal process coordination tend to have the highest share of remote-eligible postings, while roles tied to on-site enterprise accounts skew toward hybrid or in-person.
How do you become a client operations manager?
Most client operations managers start in roles like customer success associate, account coordinator, or operations analyst, building experience with client communication, workflow management, and cross-functional coordination. From there, taking ownership of a client portfolio or an internal process improvement project is the clearest path to a manager-level role. Familiarity with CRM tools and the ability to document and optimize processes accelerates that progression.
Can you get a client operations manager job with little experience?
Yes, some employers hire client operations managers with limited direct experience if you can demonstrate strong organizational skills, comfort with client-facing communication, and a working knowledge of CRM or project management tools. Roles at smaller companies or startups often have more flexible requirements. Framing internships, support roles, or cross-functional project work in terms of client outcomes makes your application more competitive at this level.
What does the client operations manager interview process look like?
The interview process for client operations manager roles typically includes an initial recruiter screen, a hiring manager conversation focused on past client or operational experience, and at least one structured interview with scenario-based questions about escalations, process gaps, or cross-team coordination. Some employers add a practical exercise, such as mapping an onboarding workflow or responding to a mock client issue, before extending an offer.
Where can I find and apply to client operations manager jobs?
You can find and apply to client operations manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your experience level and industry background, then apply directly to each listing that matches what you're looking for.
See All 264+ Client Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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