Client Relationship Manager Jobs in San Francisco, CA

INTRODUCTION

We're committed to bringing passion and customer focus to the business.

Position Summary

Trinity is seeking an Account Client Relationship Executive (CRE) to lead strategy, growth, and key client relationships for one or more defined account(s). In this role, the CRE drives account performance by partnering closely with business unit leaders to advance long-term strategic plans, support commercial opportunities, and coordinate cohesive execution across teams. The CRE holds responsibility for overall account health—including revenue, margin, and client satisfaction—achieving success through strong cross-functional partnership and effective orchestration across Trinity’s business units.

Essential Responsibilities

- Own the end-to-end account planning process, including revenue strategy, whitespace assessment, account objectives, forecasting, and risk mitigation.
- Build and maintain senior-level client relationships, serving as the client’s primary advocate and voice within Trinity.
- Partner closely with the Account Network (aNet) Lead to align targets, margin expectations, commercial strategy, and long-term account priorities.
- Own the full commercial performance of assigned account(s), with responsibility for both revenue growth and profitability through strategic planning, opportunity development, and disciplined margin management.
- Drive cross collaboration by engaging leaders across business units, ensuring the right mix of generalists and SMEs are leveraged appropriately to execute the account’s workstreams.
- Shape the long-term account roadmap, identifying growth opportunities and ensuring alignment with client needs and Trinity’s capabilities.
- Partner with delivery teams to ensure high quality execution, proactive issue management, and exceptional client satisfaction.
- Lead procurement-facing discussions, including pricing, scope of negotiation, and strategic deal shaping.
- Monitor account performance, including pipeline, demand, and client health, escalating issues, and mobilizing resources when needed.

Qualifications

Education: Bachelor’s degree required; advanced degree preferred.

Work Experience

15+ years of experience in client leadership, strategic account management, consulting, or professional services, ideally within life sciences or a related domain.

Other Skills

- Proven success in growing and scaling offerings within prioritized accounts.
- Deep knowledge of advanced consulting methodologies, tools, and technology-enabled solutions.
- Strong track record of business development, revenue growth and margin management experience.
- Experience leading cross-business unit or multidisciplinary teams, including generalists, SMEs, and technical specialists.
- Proven track record influencing C-suite executives and navigating complex client organizations.
- Exceptional analytical, communication (written and verbal), and interpersonal skills.
- Highly collaborative team player with the ability to influence across functions.
- Proficiency in Microsoft Word, PowerPoint, and Outlook.
- High attention to detail with strong organizational and time management skills.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Functional Competencies

Account Strategy & Growth Leadership

Defines and drives the long-term account strategy, balancing growth ambition, commercial priorities, and risk to deliver sustainable revenue and performance outcomes.

Client Relationship & Executive Engagement

Builds and advances senior-level client relationships, operating as the client’s primary advocate and strategic partner while influencing C-suite stakeholders and navigating complex client organizations.

Commercial & Revenue Management

Leads pricing, scope negotiation, and strategic deal shaping; exercises disciplined commercial judgment to grow revenue while protecting margin and long-term account health.

Cross-Business Unit Orchestration & Delivery Excellence

Orchestrates multidisciplinary delivery teams across Business units, ensuring the right mix of talent, aligned ways of working, proactive risk management, and consistently high-quality client outcomes.

Account Performance Management & Operational Health

Monitors account health—including pipeline, demand, client satisfaction, and margin—and mobilizes resources or escalates issues to sustain performance and long-term account viability.

Leadership Competency Mapping (what Good Looks Like)

Emotional Intelligence / Growth Mindset

- Builds trust and credibility with senior clients and internal leaders by adapting presence, judgment, and engagement to complex, high-stakes environments.
- Maintains composure and perspective amid commercial pressure and ambiguity, modeling resilience and thoughtful leadership.
- Continuously strengthens account leadership effectiveness by incorporating feedback and learning from outcomes.

Collaboration

- Operates as a true partner to the aNet Lead, aligning strategy, priorities, and trade-offs to present a unified account leadership stance.
- Integrates diverse contributors across Business units into a cohesive, accountable account team.
- Navigates competing perspectives and priorities to sustain momentum toward shared client and business outcomes.

Strategic Thinking

- Shapes a clear, long-term account direction that aligns client needs, growth opportunities, and Trinity’s capabilities.
- Anticipates shifts in client context or risk and adjusts strategy to protect performance and unlock value.
- Connects near-term decisions to the broader account narrative, ensuring intentional progress over time.

Decision Making

- Exercises sound judgment on pricing, scope, resourcing, and prioritization to drive consistent account performance.
- Escalates risks decisively and mobilizes solutions to safeguard client trust and commercial outcomes.
- Balances immediate opportunities with long-term account health to produce sustainable results.

About Trinity

Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey—from pre-launch to scale to loss of exclusivity. For more than 30 years, the world’s leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership.

Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current salary range is a minimum of $260,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Trinity’s Commitment to Inclusion & Engagement (I&E)

Trinity Life Sciences is an equal opportunities employer and welcome applications from all qualified individuals. At Trinity, inclusion and engagement are at the heart of how we work and grow together. We’ve evolved from a traditional “DEI” framework to Inclusion & Engagement (I&E)—a model that moves beyond representation to focus on connection, collaboration, and shared purpose. Every role at Trinity plays a part in fostering an environment where all employees feel valued, respected, and empowered to contribute fully. By embedding I&E principles into our culture, we ensure that belonging and engagement are not standalone initiatives—they are part of how we build teams, make decisions, and deliver excellence every day. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities.