Client Relationship Manager Jobs in Austin, TX
Client Relationship Manager jobs in Austin, Texas are in active demand, with employers like Amazon, Brivo, and Rezdy among those hiring. Find a role that fits below and apply directly.
Find JobsOverview
Open roles49
Top employerAmazon
Work type43% Remote
Top credentialBachelor's
Companies hiring39
Showing 5 of 49+ Client Relationship Manager jobs
Customer Success Account Manager
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Added 4d ago
Brivo
Customer Success Account Manager
Austin, Texas
Added 4d ago
Customer Success Account Manager
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Added 4d ago
Brivo
Customer Success Account Manager
Austin, Texas
Added 4d ago
S
Customer Success Manager, AI & Automation
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S
Added 1w ago
Small Improvements
Customer Success Manager, AI & Automation
Austin, Texas
Added 1w ago
Customer Success Manager
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Added 1w ago
Nuclein, LLC
Customer Success Manager
Austin, Texas
Added 1w ago
Customer Success Specialist
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Added 1w ago
Restream
Customer Success Specialist
Austin, Texas
Added 1w ago
Added 4d ago
Customer Success Account Manager
Brivo·Austin, Texas
Job functions:
$75k - $80k/yr
5+ yrs exp.
Full Time
201-500 employees
Job Description
Description
The Customer Success Account Manager (CSAM) is a pivotal role focused on maximizing customer value, driving retention, and identifying growth opportunities within a dedicated book of business. The CSAM acts as the primary post-sale contact, ensuring high customer satisfaction, deep product adoption, and alignment between the customer's strategic goals and Brivo's cutting-edge Access Control (ACS) and Video solutions. This role requires a blend of account management, strategic consulting, and commercial acumen to generate pipeline and increase recurring revenue.
Key Responsibilities
- Strategic Revenue Management: Strategically manage and execute initiatives to meet or exceed Recurring Monthly Revenue (RMR) and Net Revenue Retention (NRR) targets across a complex portfolio.
- Commercial Growth & Qualification: Proactively translate customer strategic goals and realized value into qualified commercial expansion opportunities (upsell/cross-sell).
- Strategic Partnership: Serve as the trusted strategic advisor and primary executive-level contact post-sale, ensuring long-term partnership with key customer executives.
- Customer Strategy & Planning: Lead quarterly Executive Business Reviews (EBRs) and strategic planning sessions to proactively align Brivo solutions with customer long-term strategic and financial objectives
- Maximize ROI & Value Realization: Ensure customers realize maximum quantifiable Return on Investment (ROI) by driving and measuring strategic, deep product adoption.
- Commercial Enablement: Partner with the Sales team to formally generate qualified pipeline and leverage deep account context to influence the successful closing of renewals and expansion opportunities.
- Voice of the Customer: Act as the voice of the customer internally, providing valuable feedback to Product Management, Engineering, and Marketing to inform future development and messaging.
- Communication: Execute a proactive, tailored engagement model (e.g., executive check-ins, strategic roadmap discussions) to maintain optimal account health and satisfaction.
- Expert-Level Product Knowledge: Maintain comprehensive, expert-level knowledge of the entire Brivo product suite to provide consultative and strategic guidance.
Skills, Knowledge & Expertise
- Minimum of 5-7 years of experience in a customer-facing role, such as Customer Success, Account Management, or Sales/Business Development, preferably within a SaaS or technology environment.
- Proven track record of consistently meeting or exceeding complex, high-value revenue and Net Revenue Retention (NRR) targets.
- Exceptional, executive-level communication, presentation, and negotiation skills required for C-suite engagement.
- Strong business acumen with the ability to understand customer challenges and articulate the financial and operational value of Brivo solutions.
- Demonstrated ability to manage a large, complex book of business effectively and autonomously.
- Expert cross-functional problem-solving and creative thinking skills to navigate complex organizational and technical challenges for customers.
- Direct experience with Physical Security, Access Control, or Video Surveillance technology is highly desirable.
- Familiarity with CRM software (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight).
About Brivo
Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.
As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.
With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.
Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.
Brivo
Customer Success Account Manager
Austin, Texas
Added 4d ago201-500 employees
Job functions:
$75k - $80k/yr
5+ yrs exp.
Full Time
Job Description
Description
The Customer Success Account Manager (CSAM) is a pivotal role focused on maximizing customer value, driving retention, and identifying growth opportunities within a dedicated book of business. The CSAM acts as the primary post-sale contact, ensuring high customer satisfaction, deep product adoption, and alignment between the customer's strategic goals and Brivo's cutting-edge Access Control (ACS) and Video solutions. This role requires a blend of account management, strategic consulting, and commercial acumen to generate pipeline and increase recurring revenue.
Key Responsibilities
- Strategic Revenue Management: Strategically manage and execute initiatives to meet or exceed Recurring Monthly Revenue (RMR) and Net Revenue Retention (NRR) targets across a complex portfolio.
- Commercial Growth & Qualification: Proactively translate customer strategic goals and realized value into qualified commercial expansion opportunities (upsell/cross-sell).
- Strategic Partnership: Serve as the trusted strategic advisor and primary executive-level contact post-sale, ensuring long-term partnership with key customer executives.
- Customer Strategy & Planning: Lead quarterly Executive Business Reviews (EBRs) and strategic planning sessions to proactively align Brivo solutions with customer long-term strategic and financial objectives
- Maximize ROI & Value Realization: Ensure customers realize maximum quantifiable Return on Investment (ROI) by driving and measuring strategic, deep product adoption.
- Commercial Enablement: Partner with the Sales team to formally generate qualified pipeline and leverage deep account context to influence the successful closing of renewals and expansion opportunities.
- Voice of the Customer: Act as the voice of the customer internally, providing valuable feedback to Product Management, Engineering, and Marketing to inform future development and messaging.
- Communication: Execute a proactive, tailored engagement model (e.g., executive check-ins, strategic roadmap discussions) to maintain optimal account health and satisfaction.
- Expert-Level Product Knowledge: Maintain comprehensive, expert-level knowledge of the entire Brivo product suite to provide consultative and strategic guidance.
Skills, Knowledge & Expertise
- Minimum of 5-7 years of experience in a customer-facing role, such as Customer Success, Account Management, or Sales/Business Development, preferably within a SaaS or technology environment.
- Proven track record of consistently meeting or exceeding complex, high-value revenue and Net Revenue Retention (NRR) targets.
- Exceptional, executive-level communication, presentation, and negotiation skills required for C-suite engagement.
- Strong business acumen with the ability to understand customer challenges and articulate the financial and operational value of Brivo solutions.
- Demonstrated ability to manage a large, complex book of business effectively and autonomously.
- Expert cross-functional problem-solving and creative thinking skills to navigate complex organizational and technical challenges for customers.
- Direct experience with Physical Security, Access Control, or Video Surveillance technology is highly desirable.
- Familiarity with CRM software (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight).
About Brivo
Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.
As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.
With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.
Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.
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Find JobsClient Relationship Manager Job Market in Austin
Who's Hiring
- Amazon5
- Brivo2
- Rezdy2
- MongoDB2
- Forcepoint2
Top Industries Hiring
- Technology & Software26
- Retail5
- E-Commerce & Online Marketplaces5
- Distribution & Wholesale2
- Consulting & Professional Services2
Client Relationship Manager Jobs in Austin: Frequently Asked Questions
How many client relationship manager jobs are there in Austin?
There are 49+ client relationship manager openings in Austin, Texas on Migrate Mate as of June 2026. New positions post regularly as Austin employers hire.
Which companies hire client relationship managers in Austin?
Companies currently hiring client relationship managers in Austin include Amazon, Brivo, and Rezdy, per current listings on Migrate Mate as of June 2026.
Are there remote client relationship manager jobs in Austin?
Yes. About 57% of client relationship manager openings tied to Austin are remote or hybrid as of June 2026. The rest are on-site roles based in and around Austin.
Which industries hire the most client relationship managers in Austin?
Austin client relationship manager roles concentrate in Technology & Software, Retail, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of June 2026.
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