Client Service Associate Jobs in Louisville, KY
Client Service Associate jobs in Louisville are concentrated in the Central Business District, East End, and Jeffersontown corridor, with strong demand from ADP, HairClub, and Jamba Juice across financial services, healthcare, and wealth management. Hiring activity remains steady as Louisville's professional services sector continues to grow. See the openings below and apply to the ones that match your experience.
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Showing 5 of 22+ Client Service Associate jobs
- The Client Service Manager is responsible for:
- Communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements.
- Ensuring the delivery of optimal service, client satisfaction and client retention.
- Acting as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service.
- Proactively communicating regularly with the client to evaluate and ensure delivery of optimal service, client satisfaction and client retention.
- Maintaining accurate records of all calls, emails, correspondence and client visits in the ADP client relationship management system.
- Continually developing and maintaining product, industry and systems knowledge and skills.
RESPONSIBILITIES:
- Proactively discuss and/or support products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
- Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate.
- Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions.
- Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor.
- Request employee education workshops and literature.
- Conduct and/or support in-person Annual Plan Reviews for all plans with assets greater than $10m.
- Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary.
- Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary.
- Communicate and/or support compliance testing results and recommend options to improve results (if necessary).
- Monitor plan documents for adherence to applicable rules and regulations.
- Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
- Monitor profitability of clients and recommend appropriate revenue generating products and services.
- Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions.
- Provides mentoring - constructive feedback to new associates on a consistent basis.
- Effectively handles escalated calls.
- Assists in phone monitoring duties.
- Proactively assists with critical clients.
- Coordinates and peer reviews plan changes and acquisitions.
- Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases.
- Takes part in disaster recovery testing and provides feedback on system enhancements
- Performs other related duties as assigned.
- 3 or more years of Directly Related Experience
- Bachelor's Degree or its equivalent in education and experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- ASPPA QKA PREFERRED
- Experience in a client service environment required.
- ADP payroll and 401(k) experience is preferred.
- Demonstrates strong oral/written communication skills.
- Demonstrates strong listening skills.
- Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
- Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
- Proficiency in using payroll and recordkeeping systems
- Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
- Proven relationship-building skills.
- Strong time-managment, organization and problem solving skills.
- Demonstrates strong presentation skills.
- Ability to coordinate and take the lead on conference calls.
- Ability to gauge client satisfaction through scheduled surrey's, client visits and day-to-day interaction.
#LI-Hybrid
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
- The Client Service Manager is responsible for:
- Communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements.
- Ensuring the delivery of optimal service, client satisfaction and client retention.
- Acting as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service.
- Proactively communicating regularly with the client to evaluate and ensure delivery of optimal service, client satisfaction and client retention.
- Maintaining accurate records of all calls, emails, correspondence and client visits in the ADP client relationship management system.
- Continually developing and maintaining product, industry and systems knowledge and skills.
RESPONSIBILITIES:
- Proactively discuss and/or support products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
- Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate.
- Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions.
- Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor.
- Request employee education workshops and literature.
- Conduct and/or support in-person Annual Plan Reviews for all plans with assets greater than $10m.
- Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary.
- Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary.
- Communicate and/or support compliance testing results and recommend options to improve results (if necessary).
- Monitor plan documents for adherence to applicable rules and regulations.
- Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
- Monitor profitability of clients and recommend appropriate revenue generating products and services.
- Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions.
- Provides mentoring - constructive feedback to new associates on a consistent basis.
- Effectively handles escalated calls.
- Assists in phone monitoring duties.
- Proactively assists with critical clients.
- Coordinates and peer reviews plan changes and acquisitions.
- Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases.
- Takes part in disaster recovery testing and provides feedback on system enhancements
- Performs other related duties as assigned.
- 3 or more years of Directly Related Experience
- Bachelor's Degree or its equivalent in education and experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- ASPPA QKA PREFERRED
- Experience in a client service environment required.
- ADP payroll and 401(k) experience is preferred.
- Demonstrates strong oral/written communication skills.
- Demonstrates strong listening skills.
- Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
- Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
- Proficiency in using payroll and recordkeeping systems
- Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
- Proven relationship-building skills.
- Strong time-managment, organization and problem solving skills.
- Demonstrates strong presentation skills.
- Ability to coordinate and take the lead on conference calls.
- Ability to gauge client satisfaction through scheduled surrey's, client visits and day-to-day interaction.
#LI-Hybrid
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
See All 22 Client Service Associate Jobs in Louisville
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Find Client Service Associate JobsClient Service Associate Job Market in Louisville
Who's Hiring
- ADP11
- HairClub3
- Jamba Juice3
- Cerity Partners3
- Banfield Pet Hospital3
Top Industries Hiring
- Technology & Software
Client Service Associate Jobs in Louisville: Frequently Asked Questions
How do I get a client service associate job in Louisville?
Focus your search on Louisville's financial services firms, regional banks, and healthcare organizations concentrated in the Central Business District and along the Hurstbourne corridor in the East End. Roles in wealth management, insurance, and patient account services are particularly active. Candidates who can demonstrate experience with CRM platforms, client communication, and account documentation tend to move faster through hiring in Louisville's relationship-driven professional services market.
Which companies hire client service associates in Louisville?
Louisville client service associate roles are posted by ADP, HairClub, and Jamba Juice and others right now, based on current listings on Migrate Mate as of September 2026. Louisville's mix of regional financial institutions, large healthcare systems, and insurance carriers means openings come from a range of employer sizes, from community banks to nationally recognized organizations headquartered or regionally based here.
Are there remote client service associate jobs in Louisville?
Yes, though availability depends on the role type. Client service associate work that involves in-person client meetings or branch operations is largely on-site, while roles focused on account management, processing, and phone or digital client support are more remote-compatible. About 79% of client service associate openings tied to Louisville are remote or hybrid as of September 2026, with financial services and healthcare administrative roles representing the largest share of those flexible positions.
How can I get a client service associate job in Louisville with little or no experience?
The most realistic entry path in Louisville is through a teller, receptionist, or customer service representative role at one of the city's many community banks, credit unions, or insurance offices, particularly those in the Highlands or Jeffersontown areas. These positions build the client-facing and account documentation skills that local employers look for when hiring into client service associate roles. Volunteering or interning with Louisville nonprofit financial education programs can also help build a credible foundation.
Which industries hire the most client service associates in Louisville?
The sectors hiring the most client service associates in Louisville are Technology & Software, based on current listings on Migrate Mate as of September 2026. Louisville's long-established base of regional banks and insurance companies, combined with its large hospital systems and growing wealth management firms, consistently drives demand for client service professionals across the city.
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