Clinic Registered Nurse Jobs in Maryland

INTRODUCTION

This position reports directly to the Clinical Directors of the two Division of Internal Medicine primary care clinics at the Levi Watkins Outpatient Center, and the Sr. Administrative Manager for GIM. We are seeking a Clinic Manager who will be responsible for clinical operations, oversight of staff, quality and safety, day-to-day operations, and patient satisfaction and provides support for the clinical work of the division’s faculty and the medical residents that see patients in the clinics.

ROLE AND RESPONSIBILITIES

Specific Duties & Responsibilities

Clinical Operations:

• Manage day-to-day clinical operations of the division's two regulated outpatient locations, the LWOC GIM Faculty Practice and the LWOC Resident Medical Clinic. Work with administrative and physician leadership to establish policies and procedures where changes are needed.
• Coordinate clinician session and on-call schedules, including schedule changes and template adjustments through use of QGenda, and Epic, in coordination with the template center of excellence (TCoE).
• Collaborate with Operations Manager and Nurse Manager on clinical operations, process improvement projects, and initiatives directly related to the clinics and primary care metrics.
• Serve as Epic Super-user for EMR troubleshooting and process change/enhancements for staff and providers.
• Anticipate clinic and programmatic needs and implement new processes as needed, ensuring all staff are properly trained. Work with administrative and physician leadership to establish policies and procedures as appropriate.
• Participate and support divisional clinical process improvement initiatives and endeavors.
• Develop, maintain, and update the Division’s Clinic Operations Manual in conjunction with the Department of Medicine operations policy. Ensure that the division’s clinic practices conform to applicable policies and procedures of Johns Hopkins Hospital (JHH) and the Office of Johns Hopkins Physicians (OJHP).
• Assist with any necessary telecom updates or facilities requests as needed for the clinic. Serve as a liaison with IT/Epic help desk with reported issues and track to ensure resolution.
• Serve in a liaison role with the Department’s Central Scheduling to monitor and track appointment scheduling and registration actively, including call volumes, registration audits, and template management.
• Maintain knowledge of clinic resources including offered services, care coordination personnel, policies and procedures, and clinical workflows. Collaborate with floor leadership and physician leaders to ensure communication about these resources to staff and providers.
• Assist the division administration in onboarding of new providers with the following: Supply orders: Lab coats, Business Cards, Name Plates; EPIC: Setting up Templates, Billing Area, and Scheduling.

Patient Care and Services:

• Assist patients, patients’ families, referring physicians, and third-party carriers to resolve patient related issues.
• Ensures efficiency in and effective patient scheduling, paperwork completion, and resolution of other patient needs necessary for their care.
• Acts in Medical Office Coordinator capacity when dictated by staffing need.

Human Resources:

• Manage team of Medical Office Coordinators for GIM Faculty Practice and Medical Resident Clinic.
• Ensure adequate staffing levels. Forecast staffing needs and make adjustments as needed. Develop staffing plans/coverage for absences or vacancies.
• Secure and coordinate training of employees as needed in conjunction with the clinical trainer or team leaders.
• Communicate staffing issues and HR concerns with clinic leadership and division administration.
• Oversee the hiring, onboarding, training, and evaluation processes for staff on an ongoing/annual basis in conjunction with the Clinical Director.

Compliance and Quality of Care:

• Report out to clinical leadership on requested topics such as patient satisfaction, clinical quality metrics, and clinical operational metrics including provider cancellations and current template sessions.
• Monitor quality and safety measures for practices and maintain knowledge of key metrics. Work with clinic and divisional leadership to identify opportunities and create action plans to improve performance. Regularly report on performance and initiatives to providers and division leadership.
• Maintain knowledge of Maryland Primary Care Program requirements and operational and quality metrics required of program. Ensure that clinics are meeting requirements and achieving and/or improving upon metric performance.
• Actively support the Comprehensive Unit-Based Safety Program (CUSP) for the clinics and engage in meetings for Continuous Quality Improvement (CQI).
• Ensure that the ambulatory clinic sites comply with the standards or requirements of The Joint Commission, Center of Medicare and Medicaid Services, and other regulatory agencies. Work with the JHH Regulatory Affairs Office, JHHS Compliance Office, JHU CPA, and Office of Billing Quality Assurance as needed to clarify and address requirements.

Information Systems:

• Uses various software applications, such as Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and SAP.
• Experience in electronic health record Epic is preferred.
• Assist with basic data analysis needs at the direction of manager or clinic leadership. Manage reports in clinic’s EHR to assist with operations and quality of care.

Customer Service & Teamwork:

• Respond to and resolve patient complaints within clinic and patient grievances directed to the clinic from Patient Relations.
• Monitor Patient Satisfaction for the outpatient clinic practices. Review patient satisfaction reports with Divisional Leadership and ensure that they are distributed to physicians and staff at each site. Work with sites, as applicable, to develop annual action plans. Provide and/or coordinate service excellence training as needed for clinic sites.
• Work collaboratively with both Divisional and other JHU administrative personnel.
• Must have strong interpersonal communication skills as well as organizational skills. Prioritization of administrative tasks and tracking is a requirement.

MINIMUM QUALIFICATIONS

• Bachelor's Degree
• Three years related experience. Previous supervisory experience required. Requires an understanding of changing reimbursement policies and third party reimbursement.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

CLASSIFIED TITLE: Clinic Manager

Role/Level/Range: ATO 40/E/03/OG

Starting Salary Range: $24.25 - $42.50 HRLY ($70,000 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: 8:30-5:00pm

FLSA Status: Exempt

LOCATION

Location: School of Medicine Campus

DEPARTMENT NAME: SOM DOM General Internal Medicine

PERSONNEL AREA: School of Medicine

TOTAL REWARDS

The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

EDUCATION AND EXPERIENCE EQUIVALENCY

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

APPLICANTS COMPLETING STUDIES

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

BACKGROUND CHECKS

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

DIVERSITY AND INCLUSION

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

ACCOMMODATION INFORMATION

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

VACCINE REQUIREMENTS

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.