Customer Service Jobs at AbbVie with Visa Sponsorship
AbbVie hires for Customer Service roles across its pharmaceutical and patient support operations, including roles tied to specialty drug programs and medical affairs. The company has a consistent record of sponsoring work visas for this function, making it a realistic target if you're on a sponsored status.
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Get Access To All JobsCompany Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
Job Description
The Customer Service Supervisor is responsible for overseeing a team of 3–12 direct reports and managing daily domestic customer service operations. This role provides leadership and support to ensure compliance with regulatory requirements, Environment, Health & Safety (EHS) standards, training, team performance, and operational objectives. Supervisory responsibilities include leading two key pillars of Account Maintenance and Support Services including Order & Inventory Management, contract manufacturing, lead for the New Product Introduction process and Fiori (SAP) continuous improvement initiatives. Lead team performance and oversee processes for customer inquiries, order processing, account maintenance requests, pricing discrepancies, product returns, EDI, logistics planning, customer communications, KANA triage and response, Fiori/SAP Order-to-Cash, and credit/debit approvals, ensuring efficient and high-quality service delivery.
Responsibilities
- Execute employee performance reviews, talent assessments, goal strategy planning and measurement. Provide management with employee performance results, performance improvement plan, coaching and development career path opportunities.
- Execute Fill a Job and partner with Talent Acquisition through the hire process, review resumes, interviews, and recommendation for candidate selection.
- Initiate employee cross training programs to ensure quality service.
- Provide oversight of customer service business reporting processes (Product Availability) and systems including Work Force Management, Fiori, SAC, Data Steward Planform (DSP), and Ideawake.
- Present Continuous Improvement -CIR to business review boards including Agile methodology, as author/contributor to CIR prioritization, develop return on investment statements and support project life cycle. Drive objectives include defining scope of business, test requirements for User Acceptance testing through HyperCare phase.
- Oversee process of orders from initial receipt to delivery. This includes various order types: EDI, fax, email, phone, for RX, OTC, and control drugs, serialized products, customer orders, control drug order monitoring, stock transfer orders, CMAF product billing, export, TOPA orders, and contract manufacturing aligned to Supply Agreement.
- Service and partnership to, Executive’s & OTC Leadership, OCM, AbbVie vendor’s, cross functional stakeholders, customers, and sales force.
- Strategy planning and scheduling for department reports to evaluate/measure Key Performance Indicators (KPIs). Evaluate Key Performance Indicators results to achieve business objectives and process improvements opportunities.
- Drive deliverables for AbbVie project initiatives, discontinued products, and new product launch activities.
- Drive Compliance: Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real Complete/apply all quality, regulatory safety, and compliance training.
- Oversee audit documentation requirements for internal Quality, Legal, external regulatory agencies and/or customer.
Qualifications
- Bachelor's degree, preferably in business, training, or related field required. Minimum of 5-8 years’ customer service-related experience.
- Minimum of 5 years' experience Customer Service leadership or equivalent required.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Advanced Microsoft Office (Excel/pivot, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to lead internal and external meetings, develop/plan strategy of presentation contents.
- Delegate customer service activities to ensure business objectives are achieved to stated timeline.
- Strategic thinking/problem solving, lead multiple projects, identify risk/gaps, and track action items to meet timelines to drive customer service deliverables.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
Job Description
The Customer Service Supervisor is responsible for overseeing a team of 3–12 direct reports and managing daily domestic customer service operations. This role provides leadership and support to ensure compliance with regulatory requirements, Environment, Health & Safety (EHS) standards, training, team performance, and operational objectives. Supervisory responsibilities include leading two key pillars of Account Maintenance and Support Services including Order & Inventory Management, contract manufacturing, lead for the New Product Introduction process and Fiori (SAP) continuous improvement initiatives. Lead team performance and oversee processes for customer inquiries, order processing, account maintenance requests, pricing discrepancies, product returns, EDI, logistics planning, customer communications, KANA triage and response, Fiori/SAP Order-to-Cash, and credit/debit approvals, ensuring efficient and high-quality service delivery.
Responsibilities
- Execute employee performance reviews, talent assessments, goal strategy planning and measurement. Provide management with employee performance results, performance improvement plan, coaching and development career path opportunities.
- Execute Fill a Job and partner with Talent Acquisition through the hire process, review resumes, interviews, and recommendation for candidate selection.
- Initiate employee cross training programs to ensure quality service.
- Provide oversight of customer service business reporting processes (Product Availability) and systems including Work Force Management, Fiori, SAC, Data Steward Planform (DSP), and Ideawake.
- Present Continuous Improvement -CIR to business review boards including Agile methodology, as author/contributor to CIR prioritization, develop return on investment statements and support project life cycle. Drive objectives include defining scope of business, test requirements for User Acceptance testing through HyperCare phase.
- Oversee process of orders from initial receipt to delivery. This includes various order types: EDI, fax, email, phone, for RX, OTC, and control drugs, serialized products, customer orders, control drug order monitoring, stock transfer orders, CMAF product billing, export, TOPA orders, and contract manufacturing aligned to Supply Agreement.
- Service and partnership to, Executive’s & OTC Leadership, OCM, AbbVie vendor’s, cross functional stakeholders, customers, and sales force.
- Strategy planning and scheduling for department reports to evaluate/measure Key Performance Indicators (KPIs). Evaluate Key Performance Indicators results to achieve business objectives and process improvements opportunities.
- Drive deliverables for AbbVie project initiatives, discontinued products, and new product launch activities.
- Drive Compliance: Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real Complete/apply all quality, regulatory safety, and compliance training.
- Oversee audit documentation requirements for internal Quality, Legal, external regulatory agencies and/or customer.
Qualifications
- Bachelor's degree, preferably in business, training, or related field required. Minimum of 5-8 years’ customer service-related experience.
- Minimum of 5 years' experience Customer Service leadership or equivalent required.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Advanced Microsoft Office (Excel/pivot, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to lead internal and external meetings, develop/plan strategy of presentation contents.
- Delegate customer service activities to ensure business objectives are achieved to stated timeline.
- Strategic thinking/problem solving, lead multiple projects, identify risk/gaps, and track action items to meet timelines to drive customer service deliverables.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
See all 35+ Customer Service at AbbVie jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at AbbVie roles.
Get Access To All JobsTips for Finding Customer Service Jobs at AbbVie Jobs
Align your resume to pharma customer support
AbbVie's Customer Service roles often sit within patient services or specialty pharmacy teams. Tailor your resume to show experience with healthcare workflows, insurance verification, or patient-facing support rather than generic retail or call center work.
Target AbbVie's patient services and commercial divisions
AbbVie's sponsored Customer Service hiring is concentrated in divisions supporting specialty biologics like Humira and Skyrizi. Focus your applications on roles under patient hub services, commercial operations, or market access rather than general administrative functions.
Use Migrate Mate to filter AbbVie sponsorship openings
Customer Service roles with sponsorship don't always appear in standard job boards with visa filters. Use Migrate Mate to surface open AbbVie Customer Service positions verified for sponsorship, so you're applying where your status is already a known variable.
Prepare your sponsorship documents before the offer stage
AbbVie works with an in-house immigration team. Have your I-94, current visa stamp, degree transcripts, and any prior I-129 approval notices organized and ready. Delays in document collection after an offer can push back your start date or affect your status continuity.
Understand PERM timing if you want permanent residence
For EB-2 or EB-3 sponsorship, AbbVie must complete a DOL PERM labor certification before filing your immigrant petition. PERM audits can add six to twelve months to the process, so clarify the company's green card sponsorship policy during later-stage interviews.
Customer Service at AbbVie jobs are hiring across the US. Find yours.
Find Customer Service at AbbVie JobsFrequently Asked Questions
Does AbbVie sponsor H-1B visas for Customer Service?
Yes, AbbVie sponsors H-1B visas for Customer Service roles. These positions typically need to qualify as specialty occupations under USCIS standards, meaning the role requires at least a bachelor's degree in a relevant field. Customer Service positions tied to pharmaceutical operations, patient services, or healthcare administration are more likely to meet that threshold than general support roles.
Which visa types does AbbVie commonly sponsor for Customer Service roles?
AbbVie sponsors a range of visa types for Customer Service, including H-1B, H-1B1, E-3, TN, J-1, and F-1 OPT and CPT. The right category depends on your nationality and employment situation. Australian citizens typically use the E-3, Canadian and Mexican nationals often qualify for TN, and recent graduates commonly start on F-1 OPT before transitioning to an employer-sponsored visa.
What qualifications does AbbVie expect for Customer Service roles?
AbbVie's Customer Service roles in pharmaceutical and patient support typically expect a bachelor's degree in a relevant field such as life sciences, healthcare administration, or business. Experience with specialty pharmacy, managed care, or patient hub services is a common differentiator. Roles interfacing with medical professionals or insurance payers tend to carry higher experience requirements than standard customer support positions.
How do I apply for Customer Service jobs at AbbVie?
You can find AbbVie Customer Service openings on their careers portal, but not all listings make visa sponsorship eligibility clear. Migrate Mate filters verified sponsoring employers, so you can browse AbbVie Customer Service roles confirmed for sponsorship without wading through positions that won't support your visa status. Apply directly through AbbVie's portal once you've identified a confirmed sponsorship-eligible opening.
How do I understand the timeline for visa sponsorship at AbbVie?
Timeline depends on your visa category. H-1B sponsorship is tied to the April lottery with an October 1 start date, so you'd typically need an offer by early March. E-3 and TN processing is faster, often within a few weeks of filing. If you're on F-1 OPT, your employer must file an E-Verify case and initiate H-1B sponsorship well before your OPT expires to avoid a status gap.
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