Customer Service Management Jobs at Alo with Visa Sponsorship
Alo hires for Customer Service Management across retail, e-commerce, and wholesale operations, with roles that blend team leadership and brand experience. The company has a track record of supporting visa sponsorship for qualified candidates in this function, making it a realistic target for international applicants in fashion and apparel.
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WHY JOIN ALO?
Mindful movement. It's at the core of why we do what we do at ALO—it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Overview
The Operations and Visual Manager is a critical member of the store leadership team accountable for bringing ALO's operational and visual strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role's north star is pointed at ensuring that the store is customer-ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.
Operations & Visual Leader
- Oversee and support execution of key operational and visual processes
- Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
- Champion strong visual standards for the salesfloor by leveraging business performance data
- Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
- Supports a safe work environment and efficient operation
Business Leader
- Represent the business in meetings and on conference calls, in partnership with General Manager
- Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
- Future planning workflow business needs to protect optimal performance
People Leader
- Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
- Leads a team through accountability, continuous coaching, development of talent, and elevating KPI or results driven communication throughout the Operations and Visual team
- Establish internal & external pipeline through succession planning and recruitment strategy
- Writes an effective schedule that prioritizes the best business strategy, in partnership with the General/Store Manager
Flow Experience Leader
- Oversees the execution of Flow experience deliverables while protecting operational efficiency
- Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI's
- Demonstrate an ability to navigate the organization with a balance of business need and brand culture
Operations & Visual Manager Qualifications
- 3-5 years of retail or related industry leadership experience
- Working knowledge of MS Office (Word, Excel and Outlook)
- Extraordinary interpersonal and communication skills, both verbal and written
- Agile with the ability to handle multiple tasks in a changing environment
- Aligns with and embodies ALO's Guiding Principles
- Independent work ethic, time management skills, and personal accountability
- Requires constant movement in and around all areas of store
- Ability to lift, push, carry or otherwise move up to 50 pounds
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
- Ability to stand and move for an entire shift
Operations & Visual Manager Schedule
To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
JUST SOME OF THE PERKS
- Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
- Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
- 401K with company matching (Full-Time Employees)
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries (select cities)
The Company's Assistant Store Manager base pay ranges from $60,000 - $76,000/ year. Please also note, Assistant Store Managers are eligible to participate in the Company's Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company's total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.
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For CA residents, Job Applicant Privacy Policy HERE.

WHY JOIN ALO?
Mindful movement. It's at the core of why we do what we do at ALO—it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Overview
The Operations and Visual Manager is a critical member of the store leadership team accountable for bringing ALO's operational and visual strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role's north star is pointed at ensuring that the store is customer-ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.
Operations & Visual Leader
- Oversee and support execution of key operational and visual processes
- Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
- Champion strong visual standards for the salesfloor by leveraging business performance data
- Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
- Supports a safe work environment and efficient operation
Business Leader
- Represent the business in meetings and on conference calls, in partnership with General Manager
- Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
- Future planning workflow business needs to protect optimal performance
People Leader
- Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
- Leads a team through accountability, continuous coaching, development of talent, and elevating KPI or results driven communication throughout the Operations and Visual team
- Establish internal & external pipeline through succession planning and recruitment strategy
- Writes an effective schedule that prioritizes the best business strategy, in partnership with the General/Store Manager
Flow Experience Leader
- Oversees the execution of Flow experience deliverables while protecting operational efficiency
- Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI's
- Demonstrate an ability to navigate the organization with a balance of business need and brand culture
Operations & Visual Manager Qualifications
- 3-5 years of retail or related industry leadership experience
- Working knowledge of MS Office (Word, Excel and Outlook)
- Extraordinary interpersonal and communication skills, both verbal and written
- Agile with the ability to handle multiple tasks in a changing environment
- Aligns with and embodies ALO's Guiding Principles
- Independent work ethic, time management skills, and personal accountability
- Requires constant movement in and around all areas of store
- Ability to lift, push, carry or otherwise move up to 50 pounds
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
- Ability to stand and move for an entire shift
Operations & Visual Manager Schedule
To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
JUST SOME OF THE PERKS
- Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
- Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
- 401K with company matching (Full-Time Employees)
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries (select cities)
The Company's Assistant Store Manager base pay ranges from $60,000 - $76,000/ year. Please also note, Assistant Store Managers are eligible to participate in the Company's Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company's total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.
LI-JJ1
LI-4
li-onsite
For CA residents, Job Applicant Privacy Policy HERE.
See all 172+ Customer Service Management at Alo jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Alo Jobs
Frame your experience around brand alignment
Alo positions itself at the intersection of fitness, wellness, and fashion. Tailor your resume to show customer experience leadership in lifestyle or apparel contexts, not just operational metrics. Hiring managers here respond to candidates who understand the brand's community-driven ethos.
Clarify your visa status before applying
Alo sponsors multiple visa categories for this function. Know whether your situation requires H-1B cap sponsorship, OPT extension, or TN eligibility before your first interview. Walking in with that clarity prevents delays and signals that you understand the process.
Target roles that combine operations with leadership
Customer Service Management at Alo often spans team supervision and process ownership across channels. Positions with explicit team-lead or cross-functional scope are more likely to meet USCIS specialty occupation requirements, which strengthens the sponsorship case your employer builds.
Use Migrate Mate to filter open roles by sponsorship history
Alo posts a significant volume of Customer Service Management openings across locations and channels. Use Migrate Mate to filter specifically for Alo roles that have a documented sponsorship track record, so you're applying where support is already established rather than guessing.
Initiate the LCA conversation with HR early
For H-1B sponsorship, your employer files a Labor Condition Application with the DOL before USCIS ever sees your petition. Asking HR about their LCA timeline during the offer stage, not after you've accepted, keeps you inside the annual cap filing window.
Prepare documentation showing management scope
USCIS scrutinizes Customer Service Management petitions carefully. Gather performance reviews, org charts, and documented evidence of direct reports or budget responsibility. Concrete proof of management scope strengthens the specialty occupation argument your employer's attorney will build.
Customer Service Management at Alo jobs are hiring across the US. Find yours.
Find Customer Service Management at Alo JobsFrequently Asked Questions
Does Alo sponsor H-1B visas for Customer Service Managements?
Yes, Alo has a history of sponsoring H-1B visas for roles in this function. Sponsorship is most consistent for positions with clear management scope, such as team leadership, cross-channel oversight, or operational strategy. Because H-1B petitions are subject to the annual cap and lottery, timing your offer and application process carefully matters. Connecting with Alo's recruiting team early in the hiring cycle gives you the best window.
How do I apply for Customer Service Management jobs at Alo?
Applications go through Alo's careers portal, where openings span retail, e-commerce, and wholesale customer operations. Tailoring your application to reflect Alo's wellness and lifestyle brand positioning, rather than generic customer service experience, improves your chances of moving through screening. Migrate Mate aggregates Alo's open Customer Service Management roles with sponsorship context, making it easier to identify which positions are the strongest fit for international applicants.
Which visa types does Alo commonly use for Customer Service Management roles?
Alo has sponsored across several categories for this function, including H-1B, TN for Canadian and Mexican nationals, and F-1 OPT and CPT for recent graduates. EB-2 and EB-3 Green Card pathways have also been used for longer-tenured employees. The right visa depends on your nationality, degree, and career stage. TN is often the fastest path for eligible nationals, while H-1B and Green Card routes involve longer timelines and more employer coordination.
What qualifications does Alo expect for Customer Service Management positions?
Alo looks for candidates with demonstrated experience managing customer service teams, ideally in fashion, apparel, or lifestyle retail environments. Familiarity with omnichannel operations, including e-commerce and in-store service models, is a consistent theme in their job postings. A bachelor's degree in business, communications, or a related field strengthens your USCIS specialty occupation eligibility. Candidates who can show measurable outcomes, such as improvements to customer satisfaction scores or team performance, stand out in the hiring process.
How long does the sponsorship process take for an Alo Customer Service Management role?
Timeline depends on the visa type. F-1 OPT authorization through USCIS typically takes two to three months, so applications should be submitted well before your program end date. H-1B cap petitions are filed once a year with an October 1 start date, meaning your offer and lottery registration need to align with that cycle. TN status for Canadian nationals can be obtained at a port of entry with the right documentation, often on the same day. PERM-based Green Card cases can take one to several years.
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