Customer Support Jobs at AMETEK with Visa Sponsorship
AMETEK hires Customer Support professionals to serve clients across its electronics and hardware portfolio, from instrumentation to electromechanical components. The company has a defined process for working with international candidates, including support for work visa sponsorship at the federal level.
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Get Access To All JobsLocation: Fort Mill, SC, US, 29707
Business Unit: Telular
Posting Date: Apr 21, 2026
Job Description:
The Technical Support Specialist III provide support by diagnosing and resolving complex hardware, web portal, and mobile application issues that cannot be resolved by lower support tiers. This person serves as a subject matter expert who documents cases in Salesforce/Jira, collaborates with engineering teams, and mentors support staff to ensure high-quality customer experiences.
ESSENTIAL DUTIES AND RESPONSIBILITES
- Provide world class customer support troubleshooting to customers for hardware, web portal and mobile application problems
- A customer-focused mindset with a commitment to delivering high-quality support.
- Analyze, solve and document all customer problems using SalesForce.com/Jira
- Tier 3 representatives deal with inquiries that require in-depth technical knowledge, product expertise, or specialized problem-solving skills, often acting as Subject Matter Experts (SMEs). They are the go-to resource when Tier 1 and 2 representatives are unable to resolve a customer's problem.
- Diagnose and resolve difficult technical problems, perform advanced troubleshooting, and identify underlying product issues or bugs, collaborating with engineering teams when necessary.
- Effectively communicate solutions to customers, provide updates on long-standing issues, and ensure a high level of customer satisfaction even in complex situations.
- May mentor offshore support personnel and contribute to the development of internal knowledge bases.
- Typically requires significant customer service or technical support experience (often 3+ years) and may involve relevant certifications or a bachelor's degree in a related field.
- Provide formal training to Tier II personnel as needed.
- Investigating and resolving escalated issues that are not solvable at lower tiers, often requiring in-depth analysis and root cause identification.
- Providing specialized technical support for specific products, services, or technologies.
- Mentoring and training lower-tier support staff, sharing expertise and best practices.
- Identifying recurring issues and implementing preventive measures to minimize future incidents.
- Managing and configuring systems, servers, and networks as needed, often in collaboration with other IT teams.
- Maintaining clear and effective communication with customers, both verbal and written, while ensuring a high level of customer satisfaction.
- Strong understanding of relevant technologies, systems, and software.
- Analytical and critical thinking skills to diagnose complex issues and implement solutions.
- Excellent written and verbal communication skills to convey technical information clearly.
- Consistently meet Technical Support Specialist scorecard matrix
EXPERIENCE/REQUIREMENTS
- Significant customer service or technical support experience (3+ yrs.) - must have.
- Relevant certifications or a bachelor's degree in a related field or equivalent experience
- Advanced troubleshooting skills and ability to diagnose complex technical problems
- Experience using Salesforce.com and Jira for documentation
- Ability to act as a Subject Matter Expert (SME) and resolve escalated issues
- Strong communication skills to provide updates and ensure customer satisfaction
- Experience mentoring of offshore support personnel and Tier II staff
- Ability to investigate and resolve root causes of technical issues
- Specialized technical support expertise for specific products or technologies
- Skills in identifying recurring issues and implementing preventive measures
- Experience managing and configuring systems, servers, and networks
- Strong understanding of relevant technologies, systems, and software
- Analytical and critical thinking skills
- Excellent written and verbal communication skills
- Consistent performance in meeting Technical Support Specialist scorecard matrix
Compensation
Employee Type: Hourly
Salary Minimum: $70,000
Salary Maximum: $85,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
Location: Fort Mill, SC, US, 29707
Business Unit: Telular
Posting Date: Apr 21, 2026
Job Description:
The Technical Support Specialist III provide support by diagnosing and resolving complex hardware, web portal, and mobile application issues that cannot be resolved by lower support tiers. This person serves as a subject matter expert who documents cases in Salesforce/Jira, collaborates with engineering teams, and mentors support staff to ensure high-quality customer experiences.
ESSENTIAL DUTIES AND RESPONSIBILITES
- Provide world class customer support troubleshooting to customers for hardware, web portal and mobile application problems
- A customer-focused mindset with a commitment to delivering high-quality support.
- Analyze, solve and document all customer problems using SalesForce.com/Jira
- Tier 3 representatives deal with inquiries that require in-depth technical knowledge, product expertise, or specialized problem-solving skills, often acting as Subject Matter Experts (SMEs). They are the go-to resource when Tier 1 and 2 representatives are unable to resolve a customer's problem.
- Diagnose and resolve difficult technical problems, perform advanced troubleshooting, and identify underlying product issues or bugs, collaborating with engineering teams when necessary.
- Effectively communicate solutions to customers, provide updates on long-standing issues, and ensure a high level of customer satisfaction even in complex situations.
- May mentor offshore support personnel and contribute to the development of internal knowledge bases.
- Typically requires significant customer service or technical support experience (often 3+ years) and may involve relevant certifications or a bachelor's degree in a related field.
- Provide formal training to Tier II personnel as needed.
- Investigating and resolving escalated issues that are not solvable at lower tiers, often requiring in-depth analysis and root cause identification.
- Providing specialized technical support for specific products, services, or technologies.
- Mentoring and training lower-tier support staff, sharing expertise and best practices.
- Identifying recurring issues and implementing preventive measures to minimize future incidents.
- Managing and configuring systems, servers, and networks as needed, often in collaboration with other IT teams.
- Maintaining clear and effective communication with customers, both verbal and written, while ensuring a high level of customer satisfaction.
- Strong understanding of relevant technologies, systems, and software.
- Analytical and critical thinking skills to diagnose complex issues and implement solutions.
- Excellent written and verbal communication skills to convey technical information clearly.
- Consistently meet Technical Support Specialist scorecard matrix
EXPERIENCE/REQUIREMENTS
- Significant customer service or technical support experience (3+ yrs.) - must have.
- Relevant certifications or a bachelor's degree in a related field or equivalent experience
- Advanced troubleshooting skills and ability to diagnose complex technical problems
- Experience using Salesforce.com and Jira for documentation
- Ability to act as a Subject Matter Expert (SME) and resolve escalated issues
- Strong communication skills to provide updates and ensure customer satisfaction
- Experience mentoring of offshore support personnel and Tier II staff
- Ability to investigate and resolve root causes of technical issues
- Specialized technical support expertise for specific products or technologies
- Skills in identifying recurring issues and implementing preventive measures
- Experience managing and configuring systems, servers, and networks
- Strong understanding of relevant technologies, systems, and software
- Analytical and critical thinking skills
- Excellent written and verbal communication skills
- Consistent performance in meeting Technical Support Specialist scorecard matrix
Compensation
Employee Type: Hourly
Salary Minimum: $70,000
Salary Maximum: $85,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
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Get Access To All JobsTips for Finding Customer Support Jobs at AMETEK Jobs
Frame Your Technical Vocabulary for Hardware Support
AMETEK's customer-facing roles often require familiarity with industrial instrumentation or electromechanical systems. Tailor your resume to reflect relevant product knowledge, troubleshooting experience, or B2B client communication so hiring managers can quickly connect your background to their support needs.
Target Roles Tied to Established Business Units
AMETEK operates through distinct divisions like Electronic Instruments and Electromechanical. Customer Support openings within these units tend to have more structured onboarding and defined headcount plans, which makes formal sponsorship discussions more straightforward than roles in newer or leaner segments.
Confirm Sponsorship Intent Before Advancing Rounds
Ask the recruiter directly whether the specific Customer Support role is approved for H-1B or other sponsored visa types. AMETEK's sponsorship decisions are often division-level, not company-wide, so confirming early prevents investing time in a process that may not support your visa situation.
Align Your Interview Timing with H-1B Cap Deadlines
If you need cap-subject H-1B sponsorship, USCIS registration opens in March for an October 1 start. Target Customer Support interviews at AMETEK in the October-to-January window so your employer has enough lead time to file a complete petition before the registration period closes.
Use Migrate Mate to Filter Open Customer Support Listings
Searching for sponsorship-friendly Customer Support roles across a large manufacturer is time-consuming. Use Migrate Mate to browse verified AMETEK openings filtered by visa type, so you're applying to positions where sponsorship is already part of the hiring picture.
Understand How TN Status Works for Customer Support
Canadian and Mexican nationals in qualifying roles may be eligible for TN status instead of H-1B, which avoids the lottery entirely. Confirm with AMETEK's HR team whether your specific Customer Support title maps to a DOL-recognized TN occupation category before accepting an offer.
Customer Support at AMETEK jobs are hiring across the US. Find yours.
Find Customer Support at AMETEK JobsFrequently Asked Questions
Does AMETEK sponsor H-1B visas for Customer Supports?
Yes, AMETEK has a record of sponsoring H-1B visas for roles across its business units, including Customer Support positions. Sponsorship decisions are typically made at the division level, so the outcome can vary depending on which AMETEK segment is hiring. Confirming sponsorship intent directly with the recruiter early in the process is the most reliable approach.
How do I apply for Customer Support jobs at AMETEK?
Applications go through AMETEK's careers portal, where you can filter by job function and location. You can also browse current Customer Support openings at AMETEK with visa sponsorship filters already applied through Migrate Mate, which surfaces roles where international candidates are actively being considered. Tailor your application to reflect relevant hardware or instrumentation support experience.
Which visa types are commonly used for Customer Support roles at AMETEK?
H-1B is the most common pathway for full-time Customer Support hires at AMETEK. F-1 OPT and CPT are also supported, making AMETEK accessible to recent graduates still on student status. Canadian and Mexican nationals may qualify for TN status depending on the specific role and job title. J-1 sponsorship is less common but has been used for certain programs.
What qualifications does AMETEK expect for Customer Support roles?
AMETEK generally looks for candidates with a background in technical fields relevant to its product lines, such as electronics, instrumentation, or engineering. Strong communication skills and experience handling B2B or industrial clients carry significant weight. Familiarity with CRM platforms and the ability to translate complex product issues into actionable solutions are consistently valued across its Customer Support openings.
How do I time the visa sponsorship process for a Customer Support offer at AMETEK?
For H-1B sponsorship, USCIS registration typically opens in March, with an October 1 employment start date. That means your offer and internal approvals need to be in place well before March. If you're on F-1 OPT, your employer can file an H-1B petition during your authorized work period, giving you a cleaner runway. Build your timeline backward from the USCIS registration window when planning your job search.
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