Customer Service Jobs at Baptist Health South Florida with Visa Sponsorship
Baptist Health South Florida hires Customer Service professionals across its hospital network and outpatient facilities, placing a premium on patient communication skills and healthcare familiarity. The organization has an established immigration infrastructure and actively supports work visa sponsorship for qualified candidates in this function.
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Get Access To All JobsINTRODUCTION
Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.
ROLE AND RESPONSIBILITIES
The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
BASIC QUALIFICATIONS
Degrees:
- High School, Cert, GED, Trn, Exper.
Additional Qualifications:
- Complete and pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment.
- Ability to perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Desired: Basic knowledge of medical and insurance terminology.
- Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
- Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
- Bilingual English, Spanish/Creole preferred.
Minimum Required Experience: Less than 1 year
EOE, including disability/vets
INTRODUCTION
Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.
ROLE AND RESPONSIBILITIES
The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
BASIC QUALIFICATIONS
Degrees:
- High School, Cert, GED, Trn, Exper.
Additional Qualifications:
- Complete and pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment.
- Ability to perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Desired: Basic knowledge of medical and insurance terminology.
- Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
- Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
- Bilingual English, Spanish/Creole preferred.
Minimum Required Experience: Less than 1 year
EOE, including disability/vets
See all 62+ Customer Service at Baptist Health South Florida jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Baptist Health South Florida Jobs
Translate healthcare terminology into your resume
Baptist Health's Customer Service roles center on patient intake, insurance verification, and care coordination. Frame your experience using healthcare-specific language, referencing HIPAA awareness, EMR systems, or patient-facing workflows, so recruiters recognize your fit immediately.
Target roles tied to clinical departments
Customer Service openings attached to specific service lines like cardiology or oncology often have more urgent hiring timelines than general call center roles. Prioritizing these positions improves your chances of reaching a hiring manager willing to initiate sponsorship quickly.
Confirm your OPT or CPT authorization before applying
If you're on F-1 status, verify your OPT start date and remaining validity before submitting applications. Baptist Health can begin the H-1B process while you're on OPT, but tight timelines require you to flag your status clearly in the application.
Ask about H-1B cap timing during offer discussions
H-1B petitions for cap-subject candidates must be filed for an October 1 start date. When Baptist Health extends an offer, ask their HR team directly whether they file during the annual April registration window so you can plan your transition without a status gap.
Use Migrate Mate to filter open Customer Service roles
Searching Baptist Health South Florida's open Customer Service positions across a general job board can miss sponsorship-eligible listings. Use Migrate Mate to filter specifically for roles at Baptist Health that align with your visa type and job function.
Gather PERM-ready documentation for EB pathways early
If Baptist Health pursues a Green Card through PERM for a Customer Service role, DOL requires detailed records of the recruitment process and your qualifying credentials. Prepare certified transcripts, employment verification letters, and any professional certifications before your first HR conversation.
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Find Customer Service at Baptist Health South Florida JobsFrequently Asked Questions
Does Baptist Health South Florida sponsor H-1B visas for Customer Service?
Yes, Baptist Health South Florida sponsors H-1B visas for Customer Service positions. The organization has an active immigration program and works with legal counsel to file H-1B petitions for qualifying hires. Your role will need to meet USCIS specialty occupation criteria, which in a healthcare setting often means tying the position to a relevant degree field such as healthcare administration, communications, or a related discipline.
How do I apply for Customer Service jobs at Baptist Health South Florida?
You can browse and apply for Customer Service openings directly through Baptist Health South Florida's careers portal, or use Migrate Mate to filter sponsorship-eligible listings specific to this employer and role type. When applying, clearly indicate your visa status and any authorization expiry dates in your application materials so the recruiting team can assess sponsorship feasibility alongside your candidacy from the start.
Which visa types does Baptist Health South Florida commonly use for Customer Service roles?
Baptist Health South Florida supports several visa categories for Customer Service hires, including H-1B for specialty occupation workers, TN visas for qualified Canadian and Mexican nationals in eligible professional categories, and F-1 OPT and CPT for current international students. For candidates pursuing permanent residence, the organization has also engaged EB-2 and EB-3 Green Card pathways through the PERM labor certification process.
What qualifications does Baptist Health South Florida expect for Customer Service roles?
Most Customer Service positions at Baptist Health require strong patient communication skills, familiarity with healthcare operations such as insurance verification or scheduling, and proficiency with electronic medical record systems. A bachelor's degree in healthcare administration, business, or a related field strengthens both your candidacy and the employer's ability to support an H-1B petition, since USCIS requires the role to qualify as a specialty occupation.
How do I time my application to avoid a gap in work authorization?
If you're transitioning from F-1 OPT to H-1B, Baptist Health must submit your H-1B registration during USCIS's annual lottery window in March for an October 1 start date. Apply early enough that an offer can be extended before the registration deadline. For TN visa holders, status can be renewed at the border, giving more flexibility. Always verify your I-94 expiry and grace period rules with Baptist Health's HR team before accepting an offer.
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