Boston Public Health Commission Visa Sponsorship USA

Req ID

2026-31769

Dept

Age Strong

Position

Regular Full-Time

Location

Comm Elderly Affairs

Salary Min

52,167.07

Salary Max

72,110.05

Union

SU6

Openings

1

Posting End Date

8/6/2026

Contact Email

josephine.hoey@boston.gov

Overview:

Incumbents are responsible for providing advocacy services to older adults, which may include providing information and referral, processing benefit applications, conducting home visits, preparing reports, selling taxi coupons, monitoring follow-ups, and performing related duties.

Responsibilities:

- Provides advocacy services to older adults in a comprehensive and timely manner, including: information and referral to services and programs; thorough assessments and benefits screenings; home visits and wellness checks; and/or related duties.
- Evaluate needs and provide resources, including but not limited to: financial stability, legal issues, mental health issues, health care, etc.
- Assist clients in navigating complex benefits and healthcare systems. Acts as a client advocate in issues related to insurance coverage, financial assistance, and benefit access.
- As a certified SHINE Counselor, provide full scope assistance related to Medicare Part A, Part B, and Part D; Medigap insurance, Medicare HMOs, retiree insurance plans, prescription drug programs, Medicaid, and other programs for people with limited resources.
- As a SNAP outreach partner, provide full scope assistance related to completing SNAP applications and recertifications.
- As mandated reporters, collaborate with Protective Services on cases related to abuse, self-neglect, and financial exploitation, etc.
- Responds to emergency crisis situations related to health and safety.
- Sells and manages assigned taxi coupon booklets and associated cash.
- Gathers relevant information and processes applications.
- Effectively communicates information about Elderly Commission programs and services through community outreach, engagement, and presentations.
- Prepares, maintains, updates, and compiles a variety of operational and statistical data, records, reports, and files. Meets deadlines and reporting expectations.
- Provides office coverage to include: answering phones, assisting walk-ins, etc.
- Provides on-call coverage for the Age Strong Commission.
- Provides timely follow-up to effectuate service into resolution.
- Conducts all interactions in a positive and professional manner.
- Performs related work as required.

Minimum Entrance Qualifications:

- Minimum three (3) years of full-time, or equivalent part-time, experience in the support of human services programs, including case management services and assessment preferred.
- A bachelor’s degree in social work or a related field is highly preferred.
- Certification, training, or formal education in counseling and/or case management, substance abuse, and mental health preferred.
- Alliance of Information and Referral Services (AIRS) Certificate preferred.
- Serving the Health and Information Needs of Everyone (SHINE) certification is highly preferred. Must be able to obtain and/or maintain certification within one (1) year of employment.
- Familiarity with health insurance and government benefits is highly preferred.
- Experience and comfort level delivering services to a multiracial, multicultural, and multilingual population experiencing complex challenges, including addiction and untreated or under-treated mental health concerns.
- Ability to give team feedback; ability to communicate effectively orally and in writing.
- Ability to build and maintain relationships with government agencies, social service agencies, community organizations, and older adults is highly preferred.
- Ability to set and maintain personal and professional boundaries and confidentiality.
- Strong presentation and advocacy skills.
- Strong problem-solving ability.
- Ability to prepare clear, concise, and comprehensive reports.
- Demonstrates proper use of databases and other tools to ensure citizens are provided with all available services.
- Ability to exercise good judgment and focus on detail as required by the job.
- Experience in typical office software systems (Microsoft Office and Google Suite) preferred.
- Bilingual (Spanish, Haitian Creole, CaboVerdean Creole, Vietnamese, Cantonese, or Mandarin) preferred.
- MA Driver’s License preferred.
- Travel throughout Boston is required in support of the position’s responsibilities.
- Flexible schedule, as some nights and weekends are required.

City of Boston residency required.

Subject to CORI check.

Terms:

Union/Salary Grade/Salary Plan: SEIU/RL-14

Hours Per Week: 35