Customer Support Jobs at Boston Scientific with Visa Sponsorship

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

Now is an exciting time to join our Cardiology team as we launch groundbreaking solutions in the Electrophysiology (EP) market—one of the fastest-growing areas in med tech. Boston Scientific offers a comprehensive portfolio to treat atrial fibrillation (AFib), including Cryo, Radiofrequency, and Pulsed Field Ablation therapy (FARAPULSE™).

Our technologies encompass 3D Mapping and Navigation systems, Radiofrequency Ablation catheters, Diagnostic Catheters, EP recording systems, and Intracardiac Access Sheaths to diagnose and treat heart rhythm disorders.

In this field-based role, the Electrophysiology Mapping Specialist will begin with an intensive training and development program to gain in-depth knowledge of our technologies and prepare for success. Upon completion, the specialist will provide expert clinical, technical, and educational support to physicians, EP Lab staff, and sales representatives during cardiac procedures using the Opal HDx™ mapping system within a defined territory—contributing directly to patient care and business objectives.

Your responsibilities will include:

• Maintaining advanced clinical knowledge of EP diagnostic and ablation technologies, PFA, mapping and recording systems, transeptal access tools, and left atrial appendage occlusion technologies.
• Attending procedures in cardiac CV/EP labs to provide clinical support on Boston Scientific AF Solutions products, including the Opal HDx™ mapping system, FARAPULSE™, transeptal access tools, diagnostic and therapeutic catheters, and WATCHMAN FLX™ devices.
• Educating customers on clinical usage and benefits of AF Solutions products through customized presentations, demonstrations, and ongoing training.
• Meeting with physicians and clinical stakeholders to assess their needs and demonstrate how Boston Scientific products support optimal patient outcomes.
• Developing relationships with hospital staff, physicians, and administrators to expand influence across departments and facilitate strategic decision-making.
• Responding to clinical and technical inquiries by collaborating across functions including sales, clinical research, marketing, and technical support.
• Demonstrating change leadership and collaborating cross-functionally to align local activities with broader strategic goals.
• Implementing strategies outlined in quarterly action plans and coordinating efforts with sales teams to advance business objectives.
• Supporting physician education and market development by engaging referring physicians, fellows, and key opinion leaders.
• Training on and adhering to clinical trial protocols and compliance standards in line with global regulatory expectations.
• Managing clinical trial activity within the territory, including Interest Visits and Site Initiation Visits, and educating investigators on study procedures and products.

Required qualifications:

• Minimum of a bachelor’s degree or equivalent experience.
• Minimum of 2 years of industry experience in medical device sales, clinical electrophysiology, or equivalent background.
• Demonstrated technical aptitude with the ability to convey complex product details clearly.

Preferred qualifications:

• NASPE/IBHRE CEPS certification.
• Degree in Biomedical or Mechanical Engineering.
• Experience in atrial fibrillation, cardiac mapping, or structural heart procedures.
• Familiarity with 3D cardiac mapping systems.
• Master’s degree or advanced degree in business or healthcare.

Requisition ID: 627126

The anticipated annualized base amount or range for this full time position will be $65,000.00 to $95,000.00, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.