Customer Service Jobs at CDW with Visa Sponsorship
CDW's Customer Service roles sit at the intersection of technical product knowledge and client support, covering everything from account management to solutions advising for business clients. CDW has a consistent track record of sponsoring international talent across its customer-facing teams, making it a realistic target for visa-sponsored job seekers.
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At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
The PSCC Supervisor is responsible for establishing operational objectives and work plans to develop, modify, and execute on the delivery and fulfillment of PSCC goals. The PSCC Supervisor serves as a leader within the SCC organization and works closely with many positions within sales and other departments in the company. The Supervisor reports to the PSCC Sales Manager, and is directly responsible for a team of coworkers which includes coaching, developing, and performance management. They are also responsible for handling escalated customer situations. Additionally, the Supervisor drives profitable revenue growth through operational management of assigned coworkers. This role also works closely with the PSCC Marketing team and the SCC Analyst to establish and maintain department standardized reporting methods.
Sales Supervisory Responsibilities for the PSCC Team
- Oversee a team of coworkers which includes coaching, development and performance management.
- Drive profitable revenue growth through operational management of the PSCC team.
- Meet with coworkers to communicate department and company updates, provide guidance to coworkers and maintain process in place while being able to adapt when necessary.
- Ensure that all processes are followed, communicate with necessary stakeholders and strive to provide customers with the highest level of customer service.
- Collaborate with PSCC Marketing team to oversee PSCC team reporting, metrics, and analysis as part of the decision-making process.
- Ensure the integrity of the information prepared and distribution to the department.
- Conduct high-level analyses; analyze business process and workflow and recommend improvements and enhancements.
- Collaborate with PSCC Marketing to maintain and distribute various sales related reports on a daily, weekly, monthly basis (when required).
- Provides training or knowledge-sharing, as needed, to the work group.
- Participates in the hiring process, when interviewing and making hiring decisions for new PSCC team members.
Essential Operational Functions for the PSCC team
- Develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support.
- Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.).
- Assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction.
- Provide strategic resolution to escalated customer service issues.
- Proactively seek data and provide actionable intelligence to Sales Manager to grow revenue.
- Review month end backorder reports and strategize with Account Managers to determine correct course of action to close deals and ensure business stays with CDW.
- Accountable for resolving Account Manager commission miscalculations.
- Manage utilization of sales programs including leads, and penetration programs. Partner with Sales Manager to create solutions if utilization is low and execute to demonstrate profitability.
- Strategize with Sales Managers to build partner and customer relationships to generate business opportunities.
- Assess account assignments to determine areas of potential risk and partner with Sales Manager to propose solutions.
- Partnering with Account Managers and the contract editor team to set strategic pricing structures for customers owned by SCC-AMs.
- Serve on “special projects” when the PSCC requires representation.
- Provide project management skills to consolidate various needs throughout the PSCC to best utilize resources and have one main point of contact.
- Collaborate cross-functionally to complete projects as required.
- Leveraging the key areas of responsibility above, Investigate, modify and streamline current procedures and processes, consolidating overlapping projects, processes and practices.
- Strong conflict resolution and problem solving skills.
- Must have strong interpersonal skills.
- Strong written, verbal, presentation communication skills and the ability to communicate effectively with coworkers, management, executives, other CDW departments, customers and vendor partners.
- Adaptable, ability to lead through change.
- Excellent time management skills in order to manage.
- Must be able to travel to customer meetings, events and/or other CDW locations.
What we expect of you
- Bachelor’s degree or equivalent experience.
- Proficient in Microsoft Office applications with Advanced Excel skills.
- Strong analytical skills with a firm understanding of financial concepts and ability to apply them in business analysis situations.
- Excellent verbal and written communication skills with the ability to effectively interact and present to all stakeholders.
- Demonstrated ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Strong creative problem-solving skills.
- Aptitude to learn new operations, policies, procedures and accounting systems and put them into practical use.
- History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
- Strong organizational and time management skills.
- Organized, detail oriented and strong work ethic.
- Sales Account Manager experience, or SOS experience, preferred.
- Knowledgeable in SPS, AS400, and other CDW based programs.
Pay range: $64,000 - $83,200 depending on experience and skill set
Annual bonus target $26,000
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials.
CDW is committed to being an AI-fluent organization
As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
The PSCC Supervisor is responsible for establishing operational objectives and work plans to develop, modify, and execute on the delivery and fulfillment of PSCC goals. The PSCC Supervisor serves as a leader within the SCC organization and works closely with many positions within sales and other departments in the company. The Supervisor reports to the PSCC Sales Manager, and is directly responsible for a team of coworkers which includes coaching, developing, and performance management. They are also responsible for handling escalated customer situations. Additionally, the Supervisor drives profitable revenue growth through operational management of assigned coworkers. This role also works closely with the PSCC Marketing team and the SCC Analyst to establish and maintain department standardized reporting methods.
Sales Supervisory Responsibilities for the PSCC Team
- Oversee a team of coworkers which includes coaching, development and performance management.
- Drive profitable revenue growth through operational management of the PSCC team.
- Meet with coworkers to communicate department and company updates, provide guidance to coworkers and maintain process in place while being able to adapt when necessary.
- Ensure that all processes are followed, communicate with necessary stakeholders and strive to provide customers with the highest level of customer service.
- Collaborate with PSCC Marketing team to oversee PSCC team reporting, metrics, and analysis as part of the decision-making process.
- Ensure the integrity of the information prepared and distribution to the department.
- Conduct high-level analyses; analyze business process and workflow and recommend improvements and enhancements.
- Collaborate with PSCC Marketing to maintain and distribute various sales related reports on a daily, weekly, monthly basis (when required).
- Provides training or knowledge-sharing, as needed, to the work group.
- Participates in the hiring process, when interviewing and making hiring decisions for new PSCC team members.
Essential Operational Functions for the PSCC team
- Develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support.
- Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.).
- Assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction.
- Provide strategic resolution to escalated customer service issues.
- Proactively seek data and provide actionable intelligence to Sales Manager to grow revenue.
- Review month end backorder reports and strategize with Account Managers to determine correct course of action to close deals and ensure business stays with CDW.
- Accountable for resolving Account Manager commission miscalculations.
- Manage utilization of sales programs including leads, and penetration programs. Partner with Sales Manager to create solutions if utilization is low and execute to demonstrate profitability.
- Strategize with Sales Managers to build partner and customer relationships to generate business opportunities.
- Assess account assignments to determine areas of potential risk and partner with Sales Manager to propose solutions.
- Partnering with Account Managers and the contract editor team to set strategic pricing structures for customers owned by SCC-AMs.
- Serve on “special projects” when the PSCC requires representation.
- Provide project management skills to consolidate various needs throughout the PSCC to best utilize resources and have one main point of contact.
- Collaborate cross-functionally to complete projects as required.
- Leveraging the key areas of responsibility above, Investigate, modify and streamline current procedures and processes, consolidating overlapping projects, processes and practices.
- Strong conflict resolution and problem solving skills.
- Must have strong interpersonal skills.
- Strong written, verbal, presentation communication skills and the ability to communicate effectively with coworkers, management, executives, other CDW departments, customers and vendor partners.
- Adaptable, ability to lead through change.
- Excellent time management skills in order to manage.
- Must be able to travel to customer meetings, events and/or other CDW locations.
What we expect of you
- Bachelor’s degree or equivalent experience.
- Proficient in Microsoft Office applications with Advanced Excel skills.
- Strong analytical skills with a firm understanding of financial concepts and ability to apply them in business analysis situations.
- Excellent verbal and written communication skills with the ability to effectively interact and present to all stakeholders.
- Demonstrated ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Strong creative problem-solving skills.
- Aptitude to learn new operations, policies, procedures and accounting systems and put them into practical use.
- History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
- Strong organizational and time management skills.
- Organized, detail oriented and strong work ethic.
- Sales Account Manager experience, or SOS experience, preferred.
- Knowledgeable in SPS, AS400, and other CDW based programs.
Pay range: $64,000 - $83,200 depending on experience and skill set
Annual bonus target $26,000
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials.
CDW is committed to being an AI-fluent organization
As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
See all 41+ Customer Service at CDW jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at CDW Jobs
Frame your resume around technical product fluency
CDW's Customer Service roles support business clients buying hardware, software, and cloud solutions. Tailor your resume to show familiarity with technology product categories, not just general customer support experience. Hiring managers here look for solution-oriented communication skills.
Target CDW's business-to-business support divisions first
CDW operates distinct segments serving corporate, government, and healthcare clients. Customer Service openings within these B2B divisions tend to involve longer-term account relationships, which strengthens the case for H-1B sponsorship compared to high-turnover frontline support roles.
Use Migrate Mate to filter CDW Customer Service openings by visa type
Not every CDW Customer Service posting is tied to a sponsorship-ready team. Browse CDW's active roles filtered by visa category on Migrate Mate so you spend time only on positions where sponsorship pathways match your current immigration status.
Clarify sponsorship timing during the offer stage
For H-1B sponsorship, USCIS requires your employer to file before the October 1 start date, and lottery registration opens in March. If you receive an offer outside that window, ask HR explicitly how CDW handles cap-gap coverage or deferred start dates.
Understand how TN status applies to your Customer Service role
Canadian and Mexican nationals may qualify for TN status in management consultant or computer systems analyst categories if the Customer Service role involves technical advisory work. Review the DOL's TN occupation list to assess whether your specific job duties align before your offer conversation.
Customer Service at CDW jobs are hiring across the US. Find yours.
Find Customer Service at CDW JobsFrequently Asked Questions
Does CDW sponsor H-1B visas for Customer Service?
Yes, CDW sponsors H-1B visas for qualifying Customer Service roles, particularly positions that involve technical advising or account management for business clients. Sponsorship is most common where the role requires specialized knowledge in technology products or solutions. You'll want to confirm sponsorship eligibility directly with CDW's recruiting team during the interview process, as not every posting carries the same sponsorship commitment.
How do I apply for Customer Service jobs at CDW?
You can browse and apply for Customer Service openings at CDW directly through their careers portal. To filter specifically for roles open to visa sponsorship, Migrate Mate is the recommended starting point, as it surfaces CDW's active Customer Service positions organized by visa type. When applying, tailor your application to highlight any experience supporting technology products or B2B client relationships, since CDW's Customer Service function skews toward solutions advising rather than traditional support.
Which visa types does CDW commonly use for Customer Service roles?
CDW sponsors H-1B visas for skilled Customer Service professionals and supports F-1 OPT and CPT for students and recent graduates entering customer-facing roles. TN status is an option for Canadian and Mexican nationals whose job duties map to eligible occupation categories under the USMCA. For longer-term pathways, CDW has also pursued EB-2 and EB-3 Green Card sponsorship for employees in sustained roles.
What qualifications does CDW expect for Customer Service roles?
CDW's Customer Service positions typically require a bachelor's degree in business, communications, or a technology-related field, along with demonstrated experience in client-facing or account management roles. Familiarity with technology product categories, such as hardware, software licensing, or cloud services, is a strong differentiator. Roles supporting CDW's corporate or government segments often expect prior B2B experience and comfort navigating complex procurement or solutions conversations.
How do I plan my timeline around CDW's H-1B sponsorship process?
H-1B cap-subject petitions must be filed with USCIS for an October 1 start date, with lottery registration opening each March. If you're on F-1 OPT, cap-gap protections can extend your work authorization through September 30 if your OPT expires before your H-1B start date. Engage CDW's HR team early, ideally six or more months before your current status expires, to give them enough lead time to prepare the Labor Condition Application filing with DOL.
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