Customer Service Jobs at Chewy with Visa Sponsorship
Chewy's Customer Service team supports pet owners across phone, chat, and email channels, with roles spanning frontline support to team leadership. Chewy has a consistent track record of sponsoring international talent in this function, making it a viable target for candidates on work visas.
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Get Access To All JobsOur Opportunity:
Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. On the Product Design and Research team, we embrace this vision (and our pets!). We craft experiences that delight customers (and the businesses and veterinarians that support them) and empower them to keep their pets happy and healthy. As a team of hard-working, collaborative, and fun-loving designers, program managers, researchers, and builders, we’re looking for creative and driven talent to join the pack.
We are seeking a Senior UX Program Manager to join the Design and Research Operations team in Bellevue, WA or Boston, MA offices. This role will support the Product Design & Research team, with a focus on UX research operations, organization wide process improvement, and design operations support. You will work directly with UX Senior Leadership to compose guidelines, system and tool governance. You will lead the administrative complexity for the team, enabling researchers and designers to focus on solving customer problems. You will be responsible for defining program achievements, collaborator communications, and roadmap tracking.
What You’ll Do:
- Partner with the Associate Director for Design and Research Operations to evolve intake, planning, and roadmap processes.
- Day-to-day operations and planning for UX teams, including management of intake, backlog, retrospectives, and partnership with leaders and Team Members on prioritization.
- Own UX Research operations, including participant recruitment support, scheduling, compliance, and research tool management.
- Drive operational improvements by streamlining workflows and introducing scalable processes and automation.
- Facilitate meetings with the team, leaders, and collaborators, ensuring clear next steps and owners are assigned, and resolving conflict as it arises.
- Proactively identify risks, and mitigation plans before they become issues; adapt strategy as needed to minimize project impact.
- Own administrative governance for 2+ UX tools; including monitoring budget and utilization, user management, documentation or and trainings, and support for contract renewals (in partnership with procurement team).
What You’ll Need:
- 5+ years of experience as a program or project manager, specifically with focus in UX or UX Research.
- 3+ years of experience leading project delivery for large, cross-functional project teams.
- Understanding of UX research, design, and common design processes.
- Experience managing UX research operations (recruitment, tool governance, documentation, compliance, etc.)
- Experience raising issues, making trade-off decisions, balancing constraints, and communicating risk.
- Experience developing and managing project intake and prioritization processes.
- Experience advancing new tooling, automation, or new ways of working.
- Experience working in a collaborative multi-disciplinary team and working directly with designers, researchers product managers, and engineers.
- Excellent communication, presentation, interpersonal skills; ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of an organization.
- Experience with Atlassian suite of products; Jira expertise highly preferred.
- Experience with UX research software; Dscout experience preferred.
Bonus (if applicable):
- Bachelor’s degree or equivalent professional experience.
- Strong process improvement background and experience owning the operations of creative programs.
- Knowledge of user experience measurement and setting critical metrics.
- Experience with design systems and component libraries.
- Experience managing research libraries or repositories.
Hub Location & Work Arrangement:
- Hybrid Model: 3-4+ days in hub location per week.
- Remote: This is NOT an option for this role.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
Our Opportunity:
Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. On the Product Design and Research team, we embrace this vision (and our pets!). We craft experiences that delight customers (and the businesses and veterinarians that support them) and empower them to keep their pets happy and healthy. As a team of hard-working, collaborative, and fun-loving designers, program managers, researchers, and builders, we’re looking for creative and driven talent to join the pack.
We are seeking a Senior UX Program Manager to join the Design and Research Operations team in Bellevue, WA or Boston, MA offices. This role will support the Product Design & Research team, with a focus on UX research operations, organization wide process improvement, and design operations support. You will work directly with UX Senior Leadership to compose guidelines, system and tool governance. You will lead the administrative complexity for the team, enabling researchers and designers to focus on solving customer problems. You will be responsible for defining program achievements, collaborator communications, and roadmap tracking.
What You’ll Do:
- Partner with the Associate Director for Design and Research Operations to evolve intake, planning, and roadmap processes.
- Day-to-day operations and planning for UX teams, including management of intake, backlog, retrospectives, and partnership with leaders and Team Members on prioritization.
- Own UX Research operations, including participant recruitment support, scheduling, compliance, and research tool management.
- Drive operational improvements by streamlining workflows and introducing scalable processes and automation.
- Facilitate meetings with the team, leaders, and collaborators, ensuring clear next steps and owners are assigned, and resolving conflict as it arises.
- Proactively identify risks, and mitigation plans before they become issues; adapt strategy as needed to minimize project impact.
- Own administrative governance for 2+ UX tools; including monitoring budget and utilization, user management, documentation or and trainings, and support for contract renewals (in partnership with procurement team).
What You’ll Need:
- 5+ years of experience as a program or project manager, specifically with focus in UX or UX Research.
- 3+ years of experience leading project delivery for large, cross-functional project teams.
- Understanding of UX research, design, and common design processes.
- Experience managing UX research operations (recruitment, tool governance, documentation, compliance, etc.)
- Experience raising issues, making trade-off decisions, balancing constraints, and communicating risk.
- Experience developing and managing project intake and prioritization processes.
- Experience advancing new tooling, automation, or new ways of working.
- Experience working in a collaborative multi-disciplinary team and working directly with designers, researchers product managers, and engineers.
- Excellent communication, presentation, interpersonal skills; ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of an organization.
- Experience with Atlassian suite of products; Jira expertise highly preferred.
- Experience with UX research software; Dscout experience preferred.
Bonus (if applicable):
- Bachelor’s degree or equivalent professional experience.
- Strong process improvement background and experience owning the operations of creative programs.
- Knowledge of user experience measurement and setting critical metrics.
- Experience with design systems and component libraries.
- Experience managing research libraries or repositories.
Hub Location & Work Arrangement:
- Hybrid Model: 3-4+ days in hub location per week.
- Remote: This is NOT an option for this role.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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Get Access To All JobsTips for Finding Customer Service Jobs at Chewy Jobs
Tailor your resume for Chewy's support environment
Chewy prioritizes empathy-driven service for pet owners, not just call metrics. Highlight experience resolving emotionally sensitive customer situations, handling subscription or e-commerce issues, and working in high-volume contact center environments.
Ask specifically about cap-subject H-1B sponsorship
Chewy sponsors H-1B visas, but confirm whether the specific role and location qualifies as a specialty occupation. Customer Service leadership or workforce analytics roles are stronger candidates than general frontline agent positions.
Target Chewy's contact center hubs when applying
Chewy operates large customer care facilities in locations like Ocala and Wilkes-Barre. Applying to roles tied to these established sites improves your odds, since those locations have existing HR infrastructure for managing visa filings and E-Verify compliance.
Get your offer letter reviewed before signing
Once Chewy extends an offer, confirm the visa type, sponsorship scope, and whether premium USCIS processing is included. TN candidates should verify the job duties are clearly described, since border officers assess TN eligibility on the spot.
Use Migrate Mate to filter Chewy's open Customer Service roles
Browsing by company and role category saves significant time during your search. Migrate Mate lets you filter specifically for Chewy Customer Service positions that have an active sponsorship history, so you're applying where it actually makes sense.
Customer Service at Chewy jobs are hiring across the US. Find yours.
Find Customer Service at Chewy JobsFrequently Asked Questions
Does Chewy sponsor H-1B visas for Customer Service?
Yes, Chewy sponsors H-1B visas, and Customer Service roles are included in that track record. Sponsorship is most straightforward for senior or specialized positions, such as workforce management, quality assurance leadership, or customer experience analytics, where the role clearly meets the USCIS specialty occupation standard. Frontline agent roles may be harder to sponsor under H-1B given the degree requirement threshold.
How do I apply for Customer Service jobs at Chewy?
Applications go through Chewy's careers portal. Search by department or location and filter for Customer Service or Customer Care roles. When applying, your cover letter and resume should reflect familiarity with pet ownership and subscription e-commerce, both of which are relevant to Chewy's customer base. If you need visa sponsorship, state that clearly in your application or during the initial recruiter screen so it doesn't surface as a surprise later.
Which visa types does Chewy commonly use for Customer Service roles?
Chewy sponsors across several visa categories for Customer Service, including H-1B, TN, and F-1 OPT and CPT. TN is available to Canadian and Mexican nationals in qualifying professional categories. F-1 OPT is common for recent graduates entering customer operations or support analyst roles. For longer-term sponsorship, Chewy also has a track record with employment-based Green Card pathways including EB-2 and EB-3.
What qualifications does Chewy expect for sponsored Customer Service roles?
For roles that require visa sponsorship, Chewy typically expects a bachelor's degree in a relevant field such as business, communications, or information systems, particularly for H-1B eligibility. Beyond credentials, Chewy's hiring for Customer Service emphasizes high-volume contact center experience, proficiency with CRM platforms, and the ability to handle emotionally sensitive interactions with pet owners, especially around loss or urgent health situations.
How do I find and track Chewy Customer Service roles that offer sponsorship?
Migrate Mate is the most efficient way to browse Chewy's open Customer Service positions with a verified sponsorship history. Rather than manually reviewing job postings and guessing at sponsorship willingness, you can filter directly by company and role type. Once you identify a target role, confirm sponsorship intent with the recruiter in the first call, since USCIS timelines mean early alignment is critical for a smooth process.
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